According to Article 11 of the Provisions on Establishing the Suitability System for Financial Futures Investors, futures companies should improve the customer dispute handling mechanism, specify the departments and posts that undertake this responsibility, be responsible for handling complaints and other matters arising from investors' participation in financial futures exchanges, and resolve relevant contradictions and disputes in a timely manner.

Futures companies shall urge customers to abide by laws and regulations, safeguard their legitimate rights and interests through proper channels, and shall not infringe upon the interests of the state or the legitimate rights and interests of others, or disturb social order.