exchangeable

Attachment:

China standard warranty policy for ThinkPad laptop in 29

Description:

Dear customer: Hello!

thank you for choosing Lenovo ThinkPad notebook products and services! In order to ensure that you get the services provided by Lenovo, Lenovo (Beijing) Co., Ltd. (hereinafter referred to as "Lenovo") makes the following service commitments to you regarding the Lenovo ThinkPad notebook products (hereinafter referred to as "products" or "machines"):

(1) "Three Guarantees" service commitment

People's Republic of China * * * and China's Provisions on Responsibility for Repairing, Replacing and Returning Microcomputer Goods (hereinafter referred to as "Three Guarantees")

(II) Standard warranty service of Lenovo manufacturers

During the free warranty period of products, the products officially released by Lenovo in Chinese mainland, which you bought and used in China (excluding Hong Kong, Macao and Taiwan), have hardware failures within the scope of this service commitment. Please call Lenovo Think for repair first.

5-day * 9-hour working system: the normal business hours of Lenovo certification services are: 8:3-17:3 every Monday to Friday, 9 hours a day (closed on Saturdays, Sundays and national holidays)

1-hour telephone response: Lenovo Think certification services will contact you by phone within 1 working hour after receiving your repair request to confirm the repair.

Next-working-day on-site service (except for certain models *): Lenovo provides next-working-day on-site service in the urban areas of the following 86 cities, and the specific on-site service time will be confirmed by Lenovo certification service agencies.

List of 86 cities:

Beijing, Shanghai, Shenyang, Wuhan, Fuzhou, Xi 'an, Chengdu, Kunming, Shenzhen, Guangzhou, Shijiazhuang, Zhengzhou, Hohhot, Jinan, Qingdao, Taiyuan, Tianjin, Guiyang, Chongqing, Xiamen, Nanning, Hefei, Nanjing, Suzhou, Zhuhai, Hangzhou, Harbin. Panzhihua, Xichang, Quanzhou, Maoming, Shantou, Shaoguan, Zhanjiang, Zhaoqing, Haikou, Kunshan, Nantong, Wuxi, Xuzhou, Jinhua, Wenzhou, Yiwu, Jiamusi, Mudanjiang, Qiqihar, Dandong, Jinzhou, Xiangfan, Huaihua, Ankang, Zhuzhou, Tanggu, Linfen, Hulunbeier, Tongliao, Jilin, Tonghua and Weifang. Handan

Note: Yangzhou, Yancheng, Zhenjiang, Langfang and Handan are five new on-site service cities based on the original 81 on-site service cities for machines produced after May 1, 27.

Special note:

1. Some models (please refer to the notes on the warranty period of the warranty card) do not enjoy on-site service.

2. In the process of providing services, if Lenovo fails to provide on-site services in accordance with the above commitments due to force majeure or other unexpected factors, Lenovo or Lenovo-certified service organizations will take the initiative to negotiate with you.

(3) Warranty period

The warranty period of the product is subject to the warranty period marked on the random warranty card of the product you purchased

1. Warranty certificate

The purchase invoice and warranty card are the certificates that you can normally enjoy the rights in the national "Three Guarantees Regulations on Computers" and/or Lenovo's corresponding product standard warranty service. Please keep them properly and show them to Lenovo or Lenovo-certified service organizations when you need services. If the warranty card/invoice is altered, the content is illegible or the content is inconsistent with the real thing, it will be regarded as invalid warranty certificate/invoice.

2. note: the purchase invoice must be an official invoice approved by the national tax department.

3. Warranty start date

1) Non-consumer users: The warranty period of the machine starts from the initial purchase date. If the purchase date exceeds the factory date by 45 days, the warranty period of the machine you purchased will start from the factory date plus 45 days.

2) consumers and users: in general, the purchase date indicated in your purchase invoice will be the warranty start date of the machine.

Note:

a) If the machine needs to be replaced during maintenance and upgrade services, these parts will be owned by Lenovo and will be returned to Lenovo or its designated service provider, and the replaced parts will assume the warranty service status before the removed parts are replaced. Unless otherwise stipulated by Lenovo, these guarantees are only valid in the country or region where you purchased the machine.

b) if the product cannot run as guaranteed during the warranty period, please contact Lenovo or Lenovo dealers for warranty service. Please show your proof of purchase (including invoice and warranty card, which is your right to get warranty service) during warranty.

c) This warranty policy is only valid in the People's Republic of China and China (excluding Hong Kong, Macao and Taiwan). If users need to take the plane out of the country and get warranty abroad, please check the contact number of the country or region you are going to and contact the other party for warranty tips.

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d) Lenovo will not be responsible for any additional commitments made to you by any organization or personnel (such as vendors) on the products you purchased and their affiliated software and hardware equipment beyond this service commitment.

(4) Warranty service

The warranty card is not reissued, so please keep it properly during the warranty period. When users request maintenance service, they should show the warranty card, purchase invoice and the machine corresponding to the warranty card.

(V) Warranty period after repair

After being repaired by Lenovo certification service organization, the products and their components within the scope of this warranty will continue to enjoy the promised services within the promised period; If the service period of the repaired parts is less than three months from the date of repair, the service period of the parts will be extended to three months from the date of repair. The service mode is provided according to the service mode corresponding to the last year of the warranty period. At that time, please issue a valid maintenance record.

(VI) Lenovo's solution

When you contact Lenovo for service, you must follow the problem determination and solution procedures specified by Lenovo. Technicians can diagnose your problem for the first time by phone or electronically by visiting Lenovo's website. The warranty service type of your machine has been indicated in the warranty period of the random warranty card.

you need to download and install the specified machine code (microcode, basic input/output system code (called "BIOS"), utilities, device drivers and diagnostic tools) and other software updates from Lenovo website or other electronic media, and follow the instructions provided by Lenovo.

if your problem can be solved by "customer replaceable parts" ("CRU") (such as mouse), Lenovo will ship the CRU to you for installation, and please return the replaced parts.

if the products can't run as guaranteed during the warranty period, and the problems can't be solved by telephone or electronic means, or by upgrading or replacing CRU components by applying machine code or software, and Lenovo approves to provide warranty service, Lenovo or Lenovo dealers will choose one of the following measures at their own discretion: 1) repair the machine to make it run as guaranteed; Or 2) replacement with a machine that is at least functionally equivalent. If Lenovo cannot take any measures, you can return the machine to the purchase point and get a refund according to the relevant national regulations.

when the warranty service involves replacing the machine and its parts, the replaced parts will be owned by Lenovo or its designated service provider, and the replaced parts will be owned by you. You must declare that all the replaced parts are genuine and unchanged. The replacement parts are good products, which are not lower in function than the replaced parts. And undertake the warranty service of the replaced parts.

Lenovo does not bear the costs and risks of customers taking and delivering products.

the above warranties are all the warranties Lenovo gives you, and supersede all other express or implied warranties or conditions, including but not limited to the implied warranties or conditions of merchantability and fitness for a specific purpose. Any guarantee that is overdue is no longer valid.

(VII) Warranty scope

Unless otherwise specified, Lenovo's warranty scope includes all hardware components configured by the original factory. Please negotiate with the dealer to solve the problem of the parts configured by the dealer. The following parts are not covered by the warranty: the manual and the warranty card.

please back up or retrieve the information and its programs that you think are valuable before receiving the service. Lenovo is only responsible for product maintenance and testing, and does not provide any data recovery and backup within the standard service scope. Lenovo and its certification service agencies are not responsible for the damage or loss of data, programs or storage media.

The warranty stated by Lenovo does not apply to the following situations:

1. The product fails or is damaged due to improper use, misuse, abuse (such as exceeding the workload), improper maintenance, accidents (such as fire, explosion, accidental water leakage, rodents, pests, etc.) or natural disasters (such as lightning, earthquake, typhoon, etc.).

2. Failure caused by improper use, including failure to start normally due to changing CMOS settings at will; Failure caused by the failure of random configuration software system due to misoperation; Failure caused by various forms of password forgetting; Failure caused by careless infection with virus; And other faults obviously caused by improper use, such as liquid injection, external force extrusion, falling damage, incorrect plugging and unplugging, foreign body falling, etc.

3. The product has no Lenovo logo, no factory name, address, production date or product certificate, or the logo, label and part number on the product have been deleted or removed;

4. The product or component is out of warranty;

5. Failure or damage of the product due to improper installation, use or use in abnormal working environment (such as too high or too low temperature, too wet or dry, too high altitude, unstable voltage or current, excessive zero-ground voltage, etc.);

6. External equipment, third-party products and/or components that are not loaded and added in Lenovo factory, and products and/or components that are loaded and added according to user's requirements; The products are repaired, handled or changed by technicians of Think product warranty organization not designated by Lenovo;

7. There is no valid warranty card and valid invoice (except those that can prove that the goods are within the validity period of three guarantees);

8. Failure or damage caused by using non-Lenovo-designated Think product matching parts or using expired, nonstandard, pirated or unpublished software;

9. Normal and reasonable consumption or damage and the damage caused thereby (such as natural consumption, wear and aging of housings, wires, plug-in parts, electronic components, etc.);

1. failure or damage of the product due to other quality problems other than the product itself, such as product damage caused by poor transportation of users.

(8) Lenovo Think Service Support System

You can contact Lenovo's following service support system to get the service information provided by Lenovo:

Lenovo Think Repair Hotline: 8-99-8888 (8 phone is not opened, or you use your mobile phone, Please call 86-1-5885111, and you need to bear the corresponding call charges.)

Lenovo corporate website: lenovo..

ThinkPad service website:: think.lenovo../

mailing address: Think product service department, mailbox 8688, Beijing

postal code: 185

note: the telephone number published in this warranty may be changed without notice due to the changes of telecommunication network or other objective factors. Please refer to the latest telephone number published by Lenovo. My phone screen is broken. Can I change it? I bought it less than fifteen days ago.

I should be able to change it, but there may be a charge.

I suggest you contact the merchant as soon as possible. If it takes more than fifteen days, it will be even more difficult.

take the receipt or something. Can the quality problem be replaced within 15 days after the electrical appliance is bought back?

That depends on the regulations of the brand manufacturer. Generally, if there is a quality problem within 7 days, a new machine of the same model will be replaced free of charge. 7 to 15 days depends on the brand manufacturer. Can you still enjoy the replacement within 15 days after buying a notebook and changing it once?

What other machine can you change? You can return it after a month's return. Tell it

Change the brand or model quickly. Excuse me, if there is something wrong with the speaker of the notebook within 15 days from the date of purchase, can you ask for a new one?

hello, you can ask for a new machine within 15 days, so hurry up and go after the sale. If it is really a problem with the speaker of the machine itself after the test, ask the maintenance staff to give you a test report, and take it to the dealer to exchange it for a new machine.

The paint of the mobile phone will fall off after ten days of use.

It must be a refurbished product! Can oppo be replaced after more than 15 days?

Hello, our mobile phone is guaranteed for one year, replaced for 3 days and returned for seven days from the date of purchase, but it can only be returned after quality problems are detected by the customer service center. You can go to our customer service center first and let our staff take a look at it for you.

address of national customer service center: OPPO./service/noerk

if you have any other questions, you can enter the oppo enterprise platform to ask questions to customer service! Can I return the notebook I bought at the physical store for 3,55 within 15 days?

Generally, it can't be returned ... it only takes a week to return it ... I recommend Dell Lingyue 2728 ... It's very cost-effective, but it's a little expensive ... Why do you have to wait 15 days after Hailong bought a notebook to change the system?

It's a lie.

The sales department doesn't want to change it.

Because it's necessary to change some settings, it's troublesome to paint the newly bought notebook.

Dear Lenovo users!

please contact Lenovo's after-sales service department, and someone will answer your questions. : support1.lenovo../lenovo/WSI/contact.

Lenovo warranty inquiry:: support1.lenovo ../leno