12378 The Bank Insurance Consumer Complaint and Rights Protection Hotline is a unified rights protection service hotline set up by the Bank of China Insurance Regulatory Commission. Its main duties are to accept complaints from consumers of bank insurance and report violations of bank insurance laws and regulations by bank insurance institutions and their employees, other units and individuals, quickly contact, transfer and handle all kinds of complaints and reports from consumers, and feed back the results to callers, so as to properly solve the hot, difficult and focused issues that consumers have strongly reflected.
Consumers who call 12378 only need to pay local calls, and all long-distance calls are paid by the CIRC. The hotline attendant 12378 inputs the caller's name, reflected matters, demands and other information into the system 12378, and submits it to the insurance regulatory agency in the jurisdiction for handling on the same day. The organizer will also introduce the progress of complaint handling into the 12378 system in time, and consumers can check the progress of complaint handling through the 12378 hotline.
Responsibilities of China Banking Regulatory Commission 1. Unified supervision and management of banking and insurance in China.
2. Implement unified supervision and management of the banking and insurance industries nationwide according to law, safeguard the lawful and steady operation of the banking and insurance industries, and exercise vertical leadership over the dispatched offices.
3. Systematically study the reform, opening-up and regulatory effectiveness of the banking and insurance industries. Participate in the formulation of strategic plans for the reform and development of the financial industry, and participate in the drafting of important laws and regulations on banking and insurance, as well as basic systems such as prudential supervision and financial consumer protection. Draft other banking and insurance laws and regulations, and put forward suggestions for formulation and revision.