After consumers receive food, it is best to check the production date first. If it is found to be expired food, do not confirm the receipt first. Take a photo of the evidence of the expiration of the goods you received. The production date on the food packaging The date must be fully photographed. Then, consumers can contact the merchant to negotiate a refund. If the merchant has not processed the refund, or refuses refund or shipping for various reasons, they can apply for customer service intervention 72 hours after applying for a refund, and then wait. Customer service can intervene and handle it.

Consumers need to keep the purchase vouchers (such as invoices, etc.), chat records, and purchase records on the online platform for expired food purchased on Taobao. If the merchant refuses to process it and Taobao customer service is not satisfied with the handling, you can still keep it File a complaint with the Industry and Commerce, Consumers Association or court to safeguard your rights.

According to Paragraph 2 of Article 96 of the "Food Safety Law": "Consumers who produce food that does not meet food safety standards or sell food that they know do not meet food safety standards shall not only demand compensation for losses In addition, you can also ask the producer or seller to pay ten times the price as compensation."

Extended information

According to the "Taobao Rules"

Third. Article 18

After the buyer applies for a refund, it will be handled according to the following situations:

1. If the seller refuses to refund, the buyer has the right to modify the refund agreement and request Taobao to intervene. or confirm receipt. If the buyer does not operate within seven days after the seller refuses the refund, the refund process will be closed and the transaction will proceed normally;

2. If the seller agrees to refund or does not operate within five days, the buyer will not be required to return the goods. Yes, Taobao will notify Alipay to refund the buyer;

3. If the seller agrees to refund or does not operate within five days and requires the buyer to return the goods, the following circumstances will apply:

(1) If the buyer does not click return within seven days, the refund process will be closed and the transaction will proceed normally;

(2) If the buyer clicks return within seven days and the seller confirms receipt of the goods, Taobao will refund Pay the money to the buyer;

(3) If the buyer clicks to return the goods within seven days, if the seller does not confirm receipt of the goods within ten days of return by express delivery, or within thirty days of return by regular mail, Taobao will notify Alipay to refund the buyer .

Baidu Encyclopedia-Taobao Rules?