The complaint telephone number of Jiaxing Consumers Association is 123 15. After dialing 123 15, if you need to make a complaint or report, please answer the questions according to the staff's prompts, truthfully tell the facts, reasons and requirements of the complaint, and tell your name, address, telephone number or other contact information as well as the name, address and telephone number of the respondent. In addition, there is a charge for calling 123 15. Consumer complaint cases shall be under the jurisdiction of the administrative department for industry and commerce where the operator is located. For example, if the business needs the area code of different business locations, it is 123 15.

Second, matters needing attention when dialing 123 15

1, matching condition

(1) There is a clear defendant; (Be sure to know the specific business information, such as store name, address, telephone number, etc. Before you complain. )

(2) Having specific appeal requests, facts and reasons;

(3) Being under the jurisdiction of the administrative department for industry and commerce; (The jurisdiction can be divided into: responsible for market supervision and management and administrative law enforcement. Jurisdiction covers both functional and territorial aspects)

(four) consumers need to buy, use goods or receive services for daily consumption.

2. Reject the appeal

(1) The defendant is no longer liable for breach of contract for goods that have exceeded the warranty period or have exceeded the warranty period after purchase;

(two) the mediation agreement has been reached and implemented, and there are no new circumstances and new reasons;

(three) the court, arbitration institution or other administrative organ has accepted or handled it;

(four) consumers know or should know that their rights and interests have been infringed for more than one year;

(five) consumers can not prove that their rights and interests have been infringed;

(six) does not comply with national laws, administrative regulations and rules.

3. Time limit

(1) decide whether to accept the complaint within 5 days after receiving it;

(2) The mediation shall be terminated within 60 days from the date of receiving the complaint (excluding the testing time); If the mediation fails, the mediation is terminated.

Industrial and Commercial Bureau 123 15 Part of the wiring business is outsourced to a professional telecommunications company. As the manager and coordinator of 123 15, the industrial and commercial bureau will mainly solve problems and analyze and sort out information. This will help the industrial and commercial bureau pay more attention to the handling of consumer complaints. This will help to protect consumers' rights and interests, improve the efficiency and speed of 123 15 complaint handling, and create a more perfect and orderly healthy market ecological environment.

Once the situation occurs, you should call to complain as soon as possible and ask the merchants to make some compensation to the consumers. If the time limit is too long, 123 15 may not be accepted. Moreover, there is a reason to dial 123 15, so you can't dial it casually, which will waste public resources.