First, make sure whether you paid a deposit or a deposit. Legally speaking, the deposit cannot be refunded, but it can be refunded. If the deposit is not refundable, it can be handled in the following ways.
1. negotiate with the merchant first: if you encounter any problems, negotiate with the merchant first. They are wrong. If consumers understand laws and regulations and are relatively strong, general businesses will compromise. Of course, there are ways to meet uncompromising German businessmen.
2. Coordination with relevant government departments: I encountered a case before: Ms. Luo asked a decoration company in Wuhan to decorate her house on 20 18, and it was completed in July 20 19, but it was not until August 2020 that the overcharged decoration fee was refunded, so she turned to the local market supervision administration for help. Under their coordination, the merchant promised to refund Ms. Luo in September, and the follow-up staff will continue to follow up on this matter.
3. If negotiation fails, you can bring a lawsuit to the court: If the merchant still refuses to refund by then, Ms. Luo Can brings a lawsuit to the court to demand enforcement. Because the Market Supervision Administration coordinated its functions and urged merchants to improve their work, it seriously revoked its business license and had no law enforcement power. Therefore, if the coordination fails later, Ms. Luo Can goes to court to sue the merchant for breach of contract and force a refund.