There are two situations:

1. No logistics information: if there is no logistics information, it means that the logistics company has not scanned this single number into the system. The reason may be that the merchant submitted the logistics information, but did not deliver the goods to the logistics company; Or the merchant has an error in filling in the logistics information; Or the logistics company did not scan the received items in time. General logistics companies will update the logistics information within 24 hours after receiving the goods. Please wait patiently after the seller delivers the goods.

2. Logistics distribution information is not updated for a long time: if the logistics has been sent to a certain place, but the logistics information has not been updated for several days. The reason may be that the logistics destination is remote and the intermediate delivery time is very long; Or the logistics company is inefficient at the peak of express delivery; Or items are lost in the process of dispatching, and those that have not been updated for more than 10 days are likely to be lost.

If you don't have logistics information for a long time and can't contact the seller, you can enter the baby you bought and apply for a "goods not received" refund. After applying for a refund, if the seller does not reply within 5 days, the system will automatically refund.

Extended data

The functions of logistics are as follows:

1, service provider process

In business flow activities, the ownership of goods is transferred from the supplier to the buyer at the moment when the purchase and sale contract is signed, but the commodity entity has not moved because of this. Except for futures trading without physical delivery, general business processes must be accompanied by corresponding logistics processes, that is, commodity entities are transferred from suppliers (sellers) to buyers in appropriate ways and means according to the needs of buyers (buyers).

2. Ensure production

From the procurement of raw materials, it is required to have corresponding logistics activities to put the purchased raw materials in place, otherwise the whole production process will become a cook without rice; Between the production processes, the logistics process of raw materials and semi-finished products is also needed to realize the liquidity of production. As far as the whole production process is concerned, it is actually a series of logistics activities.

3. Convenient life

In fact, there is logistics in every link of life. Through international transportation, world famous brands can appear on people of different skin colors; Through advanced storage technology, fresh fruits and vegetables can appear in any season; The thoughtful service of the moving company can make people move to their new homes easily; Various forms of luggage consignment business can make people enjoy comfortable fun on the trip.

Baidu encyclopedia-logistics