Hello: \x0d\ Maybe because of 1, you forgot your account or password, 2. Your account is dormant because there is no transaction for a long time, 3. The software is abnormal, so restart the software or reinstall it. \x0d\ If it still doesn't work, please contact your account manager (that is, the person who handled the account when you opened the account) or directly call the customer service number of the company where you opened the account. \x0d\ I hope it helps you. Ask him questions. Ask me.