There are four ways to deal with orders with insufficient inventory: refund the customer's money, change the product style again, upgrade the customer's membership level or compensate with coupons.

When solving such problems, customer service should make it clear that it is their own fault, so whether in the tone of speech or in the solution, we should be as customer-oriented as possible and refuse tough solutions. If it is not handled properly, it is likely to be complained by customers and affect the store ranking. This is not worth the loss!

Inventory recovery method:

One, 0 inventory, that is, there is no inventory, you have an order to buy and then send it. There are many shops in Huaqiang North. With the order, we will go to the market to sweep the goods at 3 pm, and then send them directly to the logistics company downstairs.

Second, take other people's goods back to the warehouse, deliver them with the bill, and return them to the supplier without the bill. This requires a good relationship between sellers and consumers and a high degree of credit, otherwise there is no way to do it.

Three kinds, buy it back and put it in someone else's warehouse. After you have an order, let someone else deliver it. This is the mode of providing warehouse management. However, the seller needs to pay management fees such as storage fees and delivery fees.

Fourth, we put the things we buy or produce in the warehouse, so that we can sell them ourselves, so that we can deliver them well for large orders, but the bad thing is that without orders, funds will become commodities.