During the rainstorm in Zhengzhou, high-speed railway station Branch of Xi 'an Hotel in Zhengzhou raised the price without authorization and charged customers a high room rate, which has been proved to be illegal. Suspected of taking the opportunity to raise prices at will, he was fined 500,000 yuan in violation of relevant regulations. From the point of view of the market and consumers, this hotel should be severely punished because it drives up the price. Now, although this hotel has been punished as it should, what should be done with the room rate paid by the guests who stayed that night? Do you want to return the Xi 'an Hotel high-speed railway station Store in Zhengzhou?

First of all, profits obtained through improper means should be returned.

This hotel was found to be illegal, not operating according to law, and violated the principles of fairness and integrity. Therefore, this hotel took the opportunity to make a profit, and the income was illegitimate. According to the relevant regulations, after being fined, this hotel should promptly refund the room rate paid by the guests who stayed that night to ensure that the rights and interests of consumers are not infringed.

Second, in the face of disasters, we should be brave enough to assume social responsibilities.

Zhengzhou, Henan Province was hit by heavy rain, traffic was blocked, and a large number of tourists were stranded in Zhengzhou. In this case, the hotel should provide convenience for customers and help them solve their accommodation problems. They should cut prices or help people in need for free, instead of taking the opportunity to get rich. Therefore, from the perspective of social responsibility, as a local hotel, it should be obliged to help others. Therefore, from this perspective, Zhengzhou Xi 'an Hotel high-speed railway station Branch should refund the room fees paid by customers and apologize to every customer who has checked in.

Third, the hotel should compensate for the loss.

From a personal point of view, Zhengzhou Xi 'an Hotel high-speed railway station Store is in the first place, raising prices privately, deceiving customers and causing them to suffer economic losses. This behavior is extremely immoral. So if you do something wrong, you have to bear the consequences and find a way to solve the problem. The first is to compensate customers for their economic losses. Therefore, this hotel should contact the customers who stayed that night at the first time to make up for each other's economic losses and reduce the social impact.

In a word, high-speed railway station Branch of Zhengzhou Xi 'an Hotel should promptly refund the overpayment made by customers, strictly abide by the promise of providing free accommodation to the affected people, and assume social responsibilities. In addition, everyone should learn to protect their rights and interests in disasters, find similar behaviors, reflect them in time, refuse speculation, and take the opportunity to make profits. As a hotel, we must operate in good faith and clearly mark the price.