R&D depends on your educational background. At present, R&D personnel of futures companies generally require graduate degrees in finance, statistics and other disciplines, and understand futures. This kind of research and development is mainly to do model analysis and so on. Ordinary R&D is nothing more than looking at fundamental information and publishing some summary articles in combination with technical aspects. This kind of work can be done by marketing personnel.

Customer service is mainly responsible for dealing with some problems reported by customers, or receiving customers, instilling correct trading concepts in customers, and even giving some help when customers need psychological guidance.