1. First, open the search engine and enter "Complaints and Reports" in the search box;
2. Then select the webpage of the nationally recognized 123 15 reporting platform to enter;
3. Then enter the platform and there will be an option for me to complain and report. Click I want to complain;
4. Finally, enter the complaint page, agree to the complaint specification, and complete the complaint process submission step by step according to official website's prompt.
Complaint means that a person whose rights and interests have been infringed has the right to claim rights from the relevant state organs in view of the illegal and criminal facts that the relevant organizations have violated their legitimate rights and interests. The complainant is a person whose rights and interests have been infringed. Consumer's complaint refers to the behavior that consumers request the mediation of consumer rights protection organizations to safeguard their legitimate rights and interests after they have a consumer rights dispute with operators because of their daily consumption needs to buy or use goods or receive services. Consumer complaints can be made by telephone, letter, interview and internet.
But no matter what form it takes, it is necessary to clarify the following contents: First, the basic situation of the complainant. That is, the complainant's name, gender, contact address, contact telephone number, postal code, etc. The second is the basic situation of the respondents. That is, the name, address and telephone number of the defendant. The third is the time, brand, origin, specification, quantity and price of the goods purchased. The fourth is the specific situation of the damage, the time to find the problem and the process of negotiation with the operator. Fifth, shopping vouchers, warranty cards, copies of agreements, etc. Without a clear defendant, you can't find the defendant and you don't know the defendant's address. If the consumer can't provide any necessary evidence, and the product exceeds the three-guarantee period or shelf life, the defendant will no longer be liable for breach of contract. Without a shopping voucher, consumers can't prove that their rights and interests have been infringed.
legal ground
Article 77 of People's Republic of China (PRC) Labor Law? In the event of a labor dispute between an employer and an employee, the parties may apply for mediation, arbitration or bring a lawsuit according to law, or settle it through consultation.
The principle of mediation applies to arbitration and litigation procedures.