Job responsibilities 1: e-commerce customer service job responsibilities 1, responsible for collecting customer information, understanding and analyzing customer needs, and planning customer service plans.
2. Responsible for effective customer management and communication.
3. Establish a customer service team and train customer representatives and other relevant personnel.
4. Visit customers regularly or irregularly to check the maintenance of customer relationship.
5. Be responsible for developing and maintaining good customer relationship.
6. Be responsible for organizing after-sales service of the company's products.
7. Fill in the customer consultation sheet and transaction record sheet of the network department every day as required.
8, familiar with the company's products and in-depth understanding of the company's corresponding sales policy, and turn it into their own language, fluently expressed.
9, constantly improve their sales ability (sales language, sales skills)
10, job responsibilities
1 1. At the end of each month, make your own work plan and sales target for the next month, and stabilize the old market and basic sales while promoting.
Job Responsibility 2: E-commerce Customer Service Job Responsibility 1 Enter the background to check all the orders of the previous day to see if there are any abnormal orders (including those applying for a refund).
2. Check the message on the workbench. If there is news from customers, whether online or not, you must reply in time so that customers can see it when online. The problem of customer message should be solved in time.
Make a simple record of the after-sales problems and send them to the after-sales service for archiving for future investigation.
If the customer fails to pay within 12 hours after taking the photo, he should contact the customer in time and give an appropriate reminder.
Job responsibilities 3: e-commerce customer service job responsibilities 1, cooperate with the e-commerce department to sort out the process and establish the system;
2. Cooperate with the manager of e-commerce;
3. Promote websites or product networks through email promotion, posting promotion, blog promotion, soft text promotion, forum promotion, QQ group promotion and other promotion methods;
4. Responsible for the collection and maintenance of data related to product e-commerce;
5. Be responsible for and publish the daily e-commerce report;
6. Be responsible for searching and updating futures information and executing transactions.
7. Publish supply information on various well-known commercial websites.
8. Taobao store operation management.
9. Website backstage management and maintenance.
10. Customer service negotiation, follow-up and order processing.
1 1. Find customer information and telemarketing.
12. Find college students to open online stores to represent the company's products and expand the company's product market.
13. Guide and manage agents.
Job responsibilities 4: e-commerce customer service job responsibilities 1, daily sales of online stores, customer shopping guide and answering questions; Responsible for answering customer inquiries and promoting transactions;
2. Handle orders and after-sales services of customers, such as taking orders, typing and checking orders;
3. Online store sales data and data processing.
4. Communicate with customers online, understand customer needs, properly handle customer complaints and ensure customer satisfaction;