The title is to prevent dishonesty.
Chongqing Evening News reporter contacted Didi Customer Service Hotline yesterday, and the customer service staff confirmed the situation reflected by Ms. Liu. Customer service explained that Didi is a fair and open platform. When a customer releases an order, it will be considered as cheating and the title will be sealed if he tells information irrelevant to the departure and destination information, whether it is text or voice. Especially for words like "don't rob", the recording software will automatically identify them and directly title them. According to the customer service, the title is mainly aimed at dishonest behaviors such as breach of contract or brushing, and the purpose is to better serve everyone and build an honest platform.
Cheat subsidy trick
Where is the cheating space? According to industry analysts, Didi taxis have long implemented cash subsidies for drivers. Human nature and economic laws determine that where there are subsidies, there must be arbitrage and deception. Some common cheating methods are collusion between drivers and passengers. Passengers complete a journey in multiple orders and arbitrage with drivers through fare reduction and exemption. Or passengers use taxi software to order the same car to complete different distances, and jointly collect subsidies from taxi software operators.
Chongqing subsidy market
It is reported that Didi still subsidizes taxi drivers. The market in Chongqing is to make up three yuan for a single order and limit it to ten orders a day. In order to prevent the driver from swiping the bill, the same person hits the same car more than three times a day, and the same person rides the same car many times a week. The driver's name and license plate number are fixed. Once discovered, these three situations will be banned. Calling a taxi with Didi after getting on the bus, and the short interval between getting on the bus and paying for it may be suspected of fraud.
The ban should bear the burden of proof.
Xie, a lawyer of Chongqing Jinma Law Firm, said that there is a contractual relationship between the customer and Didi Software Company, and the essence of the customer's ban is that Didi exercises the right to unilaterally terminate the contract. The exercise of this right should meet two conditions. First, Didi's right to unilaterally and unconditionally terminate the contract is explicit and concrete; Second, the fact that the customer violated the agreement occurred. In this regard, Didi should bear the burden of proof, especially after the customer filed a complaint, which should be properly resolved.