Which department does customer service belong to? Due to different industries, customer service belongs to different departments. For example:
Telecom telephone industry, customer service belongs to the business department; The customer service in the hotel, the room attendant belongs to the housekeeping department, and the customer service in the restaurant belongs to the catering department.
What is the occupation of working in customer service department?
Dungeon and Fighter
What's the telephone number of 4008 188 168?
4008 188 168 is the official customer service telephone number of MetLife. If you want to buy insurance or know something about insurance, you can call this number.
What are the main responsibilities of the customer service department?
I. Customer Information Management
1. Data collection. In the company's daily marketing work, collecting customer information is a very important job, which is directly related to whether the company's marketing plan can be realized. The collection of customer service data requires customer service specialists to carefully extract customer information files every day in order to pay attention to the development trends of these customers.
2. data collation. The customer information file selected by the customer service specialist is submitted to the customer service supervisor, who will sort out the information, analyze and classify it, assign a special person to manage all kinds of information, and request to update it in time every day to avoid omission.
3. Data processing. According to the principle of balancing the number of customers and giving consideration to business ability, the customer service supervisor assigns it to the relevant customer service specialists. The customer in charge of the customer service specialist should communicate with the customer within one week and make detailed records.
Second, pay irregular return visits to different types of customers.
The needs of customers are constantly changing. Through the return visit, we can not only understand the needs of different customers and market consultation, but also find out the shortcomings in our work, remedy and adjust in time, meet customer needs and improve customer satisfaction.
Return visit methods: telephone communication, email communication, SMS service, etc.
Return visit process
Extract the customer information that needs to be paid a unified return visit from the customer file, distribute it to the customer service specialist after statistics, and communicate with the customer by telephone (or email, etc.). ) and carefully record the results of each customer's return visit, fill in the return visit record form (this form is the information carrier of return visit activities), and finally analyze the results, write a return visit summary report, and file the final data.
Content of return visit:
1. Ask customers for their comments on our company, suggestions and opinions on products and services;
2. Special return visits can be made in specific periods (such as festivals, anniversaries and promotional activities).
3. Friendly remind customers to renew their cards or upgrade to other consumption cards.
Note: the return visit time should not be too long and the content should not be too much.
Return visit specifications and terms
Return visit specification: one avoidance, three guarantees, namely
Avoid disturbing customers when they are resting;
We must ensure a return visit rate of 100% for member customers;
Must ensure the complete record of return visit information;
You must ensure that you will be back in three days (it is best to make an appointment with the customer on the phone for another convenient time).
Hello, this is XXX. Are you Mr/Ms XXX?
Sorry to bother you.
Communication: Thank you for accepting our XXX service project at XXX time. Are you satisfied with XXX service project?
Satisfied: Do you have any suggestions for our service?
Not satisfied/general: (Can you tell me what you are not satisfied with? /What should we improve?
End:
Satisfied: Thank you for your reply. If you need any help, you can contact us at any time. I wish you (happy driving/happy holidays). Goodbye!
Dissatisfied/General: Thank you very much for your reply. At this point, we really have not done enough. We will improve it soon. I hope everyone will supervise. I wish you (happy driving/happy holidays). Goodbye!
Second, efficient complaint handling.
Improve the complaint handling mechanism, pay attention to the standardization and efficiency of customer complaint handling, form a closed-loop management process, so that complaints can be accepted immediately and get quick results, and there will be a return visit after handling; So that customer complaints can be effectively and satisfactorily resolved. Establish complaint filing data.
Three aspects of complaint handling:
1. Provide convenient channels for customer complaints;
2. Handle complaints quickly and effectively;
3. Make the most thorough analysis of the cause of the complaint.
The purpose of solving complaints is to save dissatisfied customers.
Complaint resolution strategy: short-short channel
Fixed cost apartment
Come on.-come on.
Understand the relationship between service and brand.
The customer is always right; Customers are buyers of goods, not troublemakers; Customers know their needs best,
Hobbies, this is the information that enterprises need to collect. Losing a brand is more terrible than losing a deal.
Complaint handling process:
1, complaint acceptance
That is, initially fill in the relevant contents of the customer complaint registration form, such as complainant, complaint time, complaint content, etc.
2. Complaint judgment
After understanding the contents of customer complaints, it is necessary to judge whether the reasons for customer complaints are sufficient and whether the complaint requirements are reasonable. If the complaint cannot be established, you can reply to the customer in a euphemistic way to gain the customer's understanding and eliminate the misunderstanding; If the complaint is established, determine the responsible department of the complaint according to the customer complaint information, and ask the customer to give a certain time to investigate.
3. Investigate and analyze the causes of complaints.
Find out the specific reasons for customer complaints, specific reasons. ......
Find out which unit the phone number belongs to.
If that's the case, you can check the company name of the number of calls he made.
If it's the after-sales customer service phone number in Electrolux, dial 1 14.
At present, there is no information about the phone number you reported on the Internet. I suggest you don't tell him (her) the barcode at will.
Stranger!
By the way, if it's Electrolux's after-sales customer service phone, they should have information about the product, but they can't.
You can check the product number in the mall.
Better be careful! !
What is the concept of customer service?
Customer service refers to a customer-oriented value, which integrates all elements of managing customer interface in a preset optimal cost-service combination. Broadly speaking, anything that can improve customer satisfaction belongs to the category of customer service.
Customer service is basically divided into manual customer service and electronic customer service, which can be subdivided into three categories: text customer service, video customer service and voice customer service. Text customer service refers to customer service based on typing and chatting, video customer service refers to customer service based on voice and video, and voice customer service refers to customer service based on mobile phones.
What's the number of 000 190852203?
These days, many citizens went to the telecom business hall or called the telecom customer service number 10000, complaining that someone pretended to be the telecom department and demanded money from users. Some of them were cheated, and the phone number used by the liar was 000 190852203. The Municipal Telecommunications Bureau reminds the general public to remember this number and beware of being deceived.
The reporter learned from the Municipal Telecommunications Bureau that there have been many users complaining about fraud recently, with more than 100 the day before yesterday and more yesterday. According to users' feedback, the phone numbers of scammers are mostly 000 190852203, and a few are 0000. The telephone is a voice prompt, the content of which is to inform the user that the telephone is in arrears, and the amount is mostly one or two thousand yuan, and then gradually induce the user to remit the money to his designated bank account. Just when the reporter interviewed the deputy director of the Municipal Telecommunications Bureau, he received a phone call from his mother, saying that his family also received a similar phone call, 000 190852203. Fortunately, the old man was alert and didn't fall for it. The liar calls during daytime working hours. Generally, only the elderly are at home, which makes it easier to succeed. It is understood that this scam of calling for phone bills appeared in our city in August and September last year, and later it also appeared in Hangzhou, Shaoxing and other places. Now the liar has returned to Ningbo. Judging from the number of users who received calls, the activities of these scammers are quite rampant, and I hope the public will be highly vigilant.
According to the technical staff of the Municipal Telecommunications Bureau, the number 000 190852203 belongs to Hong Kong, and the scammer transfers money from Hong Kong through VoIP. At present, it is technically impossible to block it. If the user calls back, there will be a high phone bill. Remember not to call back this call. The telecommunications department also reminds the public that the telephone number of the telecommunications bureau is displayed as "* * * *", which will clearly tell the user the specific amount of arrears. The user must pay in the telecom business hall or deposit the money in the paid account, and it is impossible for the user to remit the money to another designated bank account. Members of the public can consult 10000 or 62668035 if they have questions or encounter such scams.
Seeking adoption is a satisfactory answer.
What unit is 075595532?
95532 is the customer service phone number of CIC Securities, and the area code 0755 is Shenzhen.
What is the customer service department of 88008800?
Wuxi taxi calling telephone
I will answer your question as soon as possible.
If it helps, please adopt it. If you have any questions about this question, please ask them. Good luck!