Legal basis: Article 48 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests (1) The goods or services are defective; (two) do not have the performance that the goods should have, and do not explain it when selling; (3) Failing to meet the commodity standards indicated on the commodities or their packages; (four) does not meet the quality conditions indicated in the commodity description and physical samples; (five) the goods or sales that have been explicitly eliminated by the producing country are invalid; Deteriorated goods (VI) The quantity of goods sold is insufficient (VII) The contents and expenses of services are in violation of the agreement (VIII) Deliberately delaying or unreasonably refusing consumers' requests for repairing, redoing, replacing, returning goods, making up the quantity of goods, refunding the payment for goods and services or compensating for losses (IX) Other circumstances that harm consumers' rights and interests as stipulated by laws and regulations. Business operators who fail to fulfill their obligations to protect consumers' safety and cause damage to consumers shall bear tort liability.