Time flies and hard work has come to an end. Looking back on my past work, I feel very fulfilled and gained a lot. I might as well sit down and write a work summary! So how do you write it? The following is a model essay on the personal work summary of the annual appraisal form for bank employees that I have carefully arranged. For reference only, welcome to read.
Personal Work Summary of Annual Appraisal Form for Bank Employees 1 In order to further improve the work of the department, establish a sense of clean government and improve self-discipline and self-purification ability. In accordance with the specific requirements of building a clean and honest party style, combined with the actual work of this democratic life meeting, closely focus on the work objectives put forward by the party Committee of the branch. Constantly strengthen their own ideological construction and style construction, actively cooperate with the top leaders, and give full play to their subjective initiative and creativity. With a high sense of responsibility and dedication, work hard, practice diligently, adhere to honesty and not extravagance, and adhere to diligence and not corruption. Be able to be strict with yourself in accordance with the requirements of the party Committee of the branch and the construction of a clean and honest party style. According to the division of labor, I am mainly in charge of the comprehensive management room and the information center this year. Now, according to the opinions and suggestions put forward by employees, I summarize my thoughts and work in the past year.
First, strengthen study, improve quality, and enhance awareness of clean politics.
By participating in the central group study and organizing life in party member. Build a strong ideological and moral defense line, maintain and carry forward the party's fine traditions, and bear in mind diligence for the people, service first, honesty in politics, indifference to fame and fortune, dedication to work, and cherish yourself. At work, we should understand people's feelings, solve people's worries, do practical things for employees, strive to change the world outlook, correct values, further improve our ideological understanding of the importance of building a clean and honest party style, always keep in mind the awareness of serving the people, consciously abide by party constitution party rules, laws and regulations, and enhance our ability to resist corruption and change.
Two, pragmatic work, honesty and self-discipline, and consciously safeguard the image of the operation center.
Conscientiously do all the work assigned by the general manager, especially for the departments in charge of themselves, often go deep into the departments and focus on strengthening the publicity and education of correct concepts, so that employees can further improve their understanding, unify their thinking, strengthen their responsibilities, improve their systems, guard against risks and implement inspection and rectification measures.
Consciously implement the basic principles of inner-party life in the work, maintain team unity, respect leaders and subordinates, and pay attention to coordinating the relationship between comrades. Adhere to democratic centralism, individuals obey organizations, subordinates obey superiors, study major issues collectively, do not act arbitrarily, and listen to different opinions with an open mind. Sincere, enthusiastic, fair and responsible.
Over the past year, under the correct leadership of the general manager and the strong support of employees, he was responsible for upgrading and switching the modern payment system; Website construction of enterprise network of Tibet Branch; CMIS2.0 version 2.0 upgrade and information supplement; Upgrading and transformation of human resources system; Construction of management information platform; Switching of online office automation; Construction of internal risk management platform; Financial statistics inspection; The first anniversary gala of the operation center; Projects and constructive work, such as bridge lectures. * * * Four bank-wide training courses were held, which effectively improved the overall development level of our business.
In the management process of daily work, we always adhere to the people-oriented principle and respect the personality, rights and labor of employees in thought and action. Strive to enrich the amateur cultural life of employees, actively advocate and practice the construction of home culture, and strive to do a good job in employee training and employee team building. In the form of birthday party, morning exercise, weekly class, etc. Using employees' spare time and self-raised funds, the work and development of the operation center has reached a new level and has been well received by the head office.
Personal development has also been improved to a certain extent. I have carefully read Sun Tzu's Art of War, Boiling the Three Kingdoms, Governing the Country, Wondering through the Ages, Up and Down for 5,000 Years and other literary and management works. He has written some analysis articles and marketing planning schemes, among which "Analysis of Dialectical Relationship between Resource Allocation and Risk Management" has been adopted by the website of the Head Office.
Third, the existing problems and efforts
Existing problems:
1. On the whole, communication with employees is insufficient, and internal supervision and management of the department are not in place. Management ability and work efficiency also need to be further improved.
2. Sometimes political study and self-improvement are not grasped, the theoretical level is slowly improved, and there are not many research articles written.
3, the branch work is not tight, the style of study is relatively old, and the innovation is not strong.
Direction of efforts:
1, often review the Code, always keep in mind the party's purpose, be honest in politics and govern for the people; Strengthen political study and professional study, strengthen party spirit, improve the level of political theory, exercise political thoughts, broaden political horizons, and strive to be an excellent middle-level manager.
2. Regularly communicate with employees in work, study and thoughts, encourage each other, help each other and improve together. Spend more time on learning and thinking; Live a simple and frugal life and keep the tradition of hard work.
3, solidly carry out the work of the branch, innovate the working mechanism, solve the problems existing in the work and study, and strive for practical results. Adhere to democratic centralism and abide by the "three majors and one big" rules of procedure. Establish the wind of democratic discussion, overcome individualism, and carry out good criticism and self-criticism.
Summary of personal work in the annual appraisal form of bank employees 2. I have been in the bank for a long time. In these days, I have met many mentors and learned a lot. Thanks to the encouragement and support of leaders and the care and help of colleagues, the work is now reported as follows:
In terms of business level, I have been learning and making continuous progress. I get nervous and excited every time I go to the counter. Remember my responsibility as a cashier. I take every business very seriously. Every time I encounter new business that I can't, I seriously consult my master. After I finish my business, I will sum up and digest it carefully, so my business is becoming more and more skilled. As the saying goes, if you want to do a good job, you must sharpen your tools first. Now we need to be familiar with all kinds of business as soon as possible. Through active training in counting money, computer processing and operation flow, we hope to be correct, standardized and efficient in actual operation.
In terms of thinking, I am also constantly changing. On the one hand, I am changing from a student to a social person. With everyone's help, I quickly adapted to the new working environment and gradually realized that the workplace is a place that pays special attention to discipline and teamwork. I like this big family very much. Everyone is energetic and very motivated to work with you. On the other hand, it is the change from the customer who accepts the service to the teller who serves the customer. Counter service is a "civilized window" to show the quality service of ABC system. I will always remember the declaration of "match words with deeds, establish the image of Agricultural Bank of China and serve customers wholeheartedly" and put it into action.
I gradually grow and mature in my study and work, but there are certainly many shortcomings. First of all, the counter operation is not skilled enough, and it is not completely handy when handling business. Secondly, I am not familiar with the bank's financial products and business knowledge, and I am not ready to provide consulting services to customers. In addition, the working hours are too short, financial knowledge is relatively lacking, and the theoretical level is not high enough. Although I insist on learning every day, the content of learning is not comprehensive and systematic enough. Many times, I only pay attention to learning the content related to my own business, and I have little knowledge unrelated to my business. I will be strict with myself in my future work and study, improve myself with the thinking of keeping pace with the times and serve customers with a serious and responsible attitude.
As a new employee, all places need to learn. I will insist on listening, watching, thinking, doing and communicating more. Learn from every colleague their excellent work habits and rich professional skills, and work hard in their posts.
Summary of Personal Work in Annual Appraisal Form for Bank Employees 3 20** is a colorful year in the development history of ICBC, which successfully took the first step of shareholding system reform. For Nan 'an Sub-branch, XX is a year of hard work, a year of adapting to changes, a year of pioneering and innovating, a year of clearing up ideas and accelerating development. This year, the business integration of branches and their subordinate branches developed steadily, and the comprehensive business system was comprehensively promoted, achieving the expected goals. During this year, the organization and leadership gave me many opportunities to study and exercise.
First, strengthen business study, improve their comprehensive quality and adapt to the needs of the new situation.
Since I started saving, I have attached great importance to the cultivation of personal business ability. While providing standardized and high-quality services for depositors, we should study business skills assiduously, master the basic knowledge of the original business process, study new business and new knowledge enthusiastically and earnestly, and humbly ask leaders and professional departments for advice when encountering unfamiliar places. With the needs of bank reform, my working ability and comprehensive quality have been greatly improved, and my business water temperature and professional skills have also been updated and improved with the reform of ICBC at various stages.
Second, with a high sense of responsibility and customer-oriented service concept, we will implement quality work.
XX years as a business supervisor in Changjiang Village Savings Office, mainly responsible for re-control, internal control, quality accounting and counter abnormal operation. By strengthening internal control governance, last year, the branch development accounting quality evaluation institute never ranked in the bottom 50, and ranked in the top 30 or 40 for many times. I was rated as an "error-free teller" in Nan 'an Sub-branch for two months.
I always keep the idea of "customer first", regard the customer's affairs as my own, put myself in the customer's shoes, worry about the customer's urgent needs, think about the customer's thoughts, dare to open up my own ideas, adopt different working methods for different customers, and strive to provide the best service for customers in order to win their support for our business. During my work in Changjiang Village Savings Office, I have developed from friends to friends with many customers, and I have been praised by different types of customers for many times, and I have never received a customer complaint.
The times are changing, the environment is changing, and the work of banks is changing from time to time. Every day, new goods are presented and new situations are created, which requires me to change with the situation. It is my best goal to learn new common sense, master new skills, adapt to changes in the surrounding environment, improve my post-holding ability, train myself into a comprehensive ICBC employee and plan my career better. Of course, I still have some shortcomings in handling and operating some details. In the future, I will conscientiously do my job, always spur and improve myself with the service concept of "endless service, innovative service and long-term service", improve myself by guiding people's care, leadership and help, be more strict with myself, contribute to the transformation and development process of ICBC, and implement the quality service work!
Personal work summary of bank employees' annual appraisal form 4 With the trust of leaders and colleagues, I came to XX Branch as the director. "The sparrow is small and complete." It is not easy to really manage a branch office. I know my responsibility is great. XX branch is a newly established small office. When I first went to the branch, the balance of RMB savings deposit was 6.67 million, and the balance of company deposit was still zero. Faced with this situation, I first carefully read the reports and other materials of the branch over the years, and objectively analyzed the reasons why the branch's business could not develop. The branch office started late, and several other commercial banks around it have been operating for a long time, with very limited market share. In order to survive and develop under such circumstances, we must adopt urgent strategies and do some unconventional things. Under the premise of focusing on the business goal of "beating the big market and reducing losses year by year" and the development strategy of "attacking strongly and Qi Fei with two wings", I decided to take the deposit work as the breakthrough point of all work, creatively carry out my work, and lead the staff of the whole hospital to participate in the "100-day savings deposit" competition. Busy during the day, using the evening time to make phone calls, make contacts, find acquaintances, use their own conditions, carry out various marketing activities through various channels, and fully expand the deposit business of the branch. I remember how many times I went to collect money, and my colleagues and I were too busy to eat; I remember how many times we were lame and our shoes ran away in order to win a big customer. I remember how many holidays we worked overtime and didn't reunite with our families. Although all this is very hard, every time I look at the satisfied smile on the customer's face and the rising deposits in the branch, my heart is particularly full and happy. By the end of the first quarter, in just two months, the balance of RMB savings deposits of the branch reached 1 1.43 million yuan, with a net increase of 4.76 million yuan, and the business growth rate was 50.20%, ranking first in the city, achieving 127.33% of the annual target set by the municipal branch.
While stabilizing and developing savings deposits, we should also vigorously develop corporate corporate deposits. In order to make the corporate deposits of branches break through zero as soon as possible, I took the initiative to start a business and tackle a key problem. Changfu gas station, the municipal oil company, is a well-known gas station in the city, and its daily turnover is also considerable. In order to enable them to open an account in our branch, I visited the gas station manager many times, introduced the various businesses of China Bank to him, and promised that we would provide them with all-round, thoughtful and subtle services with the service concept of "thinking about customers' thoughts and worrying about their urgent needs". After many door-to-door conversations, the manager opened an account in our branch with the idea of giving it a try. In the process of serving customers, we keep our promises, provide customers with satisfactory services, leave a good impression on customers and win their trust. After a period of business dealings, the manager finally put all his savings into our office with confidence. After the company made a breakthrough in public deposits, it successively introduced a series of measures such as delayed business, door-to-door service and business innovation. , we should actively stabilize old customers, at the same time actively expand new customers and find new customers. Through the concerted efforts of Qi Xin, the staff of the whole hospital, the branch company has made exciting achievements quickly, and the XX branch company with low morale in the past has also recovered its vitality and vigor in a short time, showing a vigorous development momentum. By the end of August, there were 6 corporate accounts with a balance of 1.8757 million, which achieved the goal of 1.875.57%.
In today's fierce competition in the financial market, as front-line employees of savings positions, we should not only strengthen our theoretical quality and professional level, but also strengthen our business skills, so as to be handy in our work and better provide convenient, fast and accurate services to customers. After I arrived in XX Branch, I often organized employees to practice hard and practice skills in the office in the evening and in my spare time. Finally, "value for money". In the business skill test organized by the Head Office in 20xx, the qualified rate of our branch was 100%, and the expert rate reached 80%. I also achieved good results in this exam, such as "calculator level 3 expert" and "Chinese article entry level 1 expert".
The key factor of a collective development is a collective atmosphere of unity, harmony, cooperation and team spirit. Only by carrying forward the team spirit, strengthening the overall linkage of coordination and cooperation among posts, and enhancing the cooperative combat ability of branch employees can we promote the all-round development of the business. During my work in the branch, I paid attention to spiritual communication with employees, cared about the real needs of employees, got along well with colleagues in the branch, and cultivated deep feelings like brothers and sisters. Everyone helps each other in their work and life, learning from each other's strengths. Although I am the youngest and the youngest in the branch, everyone takes care of me and supports my work. I saw in them the work style of "Old Bank of China" people who worked hard, ignored fame and fortune and asked for nothing in return, and learned a lot. Without them, I can make some small achievements today.
In my future work, I will strive to cultivate myself into a caring and dedicated compound talent with high quality, strong adaptability, strong independence, correct outlook on life, full of vigor and ideals. "The value of life lies in dedication." On the way forward in the future, I will continue to devote my blood, wisdom and youth to my beloved banking career in China with my passion and enthusiasm for China Bank.
Time flies, time flies. I have been working in Guanghua Sub-branch of Ningxia Bank for half a year. In this half year's work, I have completed two changes. First, I have basically completed the transformation from an ivory tower to a social class, and my role has changed from a book-centered student to a bank employee who can independently complete his work in his post. Second, I changed the way and method of learning. In school life, theoretical study is more important. In practical work, more emphasis is placed on the practicality of learning and the close connection between theory and practice. I am glad that the above changes have been basically completed with the care and love of the leaders and colleagues of Guanghua Sub-branch. In half a year's time, I have a deeper understanding of the daily operation of Ningxia Bank and the operating rules of related posts, and I have gained a lot in business skills, but there are also shortcomings, which are summarized as follows:
First, business skills.
In the past six months, most of my time has been devoted to the work of comprehensive counter, and I deeply realized the importance of savings business. It can be said that the savings business is the most basic, important and core business of the bank, and it is the foundation of all other businesses, which provides a strong support for other businesses of the bank. In the past six months, from the initial theoretical knowledge of savings business to being able to complete the operation independently and trying to be familiar with the business process. Actively communicate with the old tellers, learn from them with an open mind, and deeply understand the places that should be paid attention to and possible risks in each business, so that there are basically no major mistakes in the business and no complaints from customers. I have been studying the complex business knowledge of Ningxia Bank in my spare time, and now I have a good grasp of the business of batch payment of wages, public account cancellation and maintenance of public accounts. From the first day of work, I set myself strict work goals: be strict with myself, constantly improve my business skills, constantly expand my business knowledge, serve every customer kindly and efficiently, and become a generalist with solid basic skills, comprehensive business knowledge and calm service standards. Although the current level is far from this goal, I will stick to it and never give up.
Second, in terms of service attitude.
Firmly grasping the spirit of "serving customers wholeheartedly and cheering for Guanghua Sub-branch", I deeply realize that the competition in banking financial services is no longer just the competition of hardware and equipment, but more importantly, the competition of service consciousness and service attitude. This kind of soft power competition can often better reflect the core competitiveness of a bank. In this half-year ordinary work, I am not only full of enthusiasm for my work, but also have a heart for perfection. With persistent spirit, I constantly improve my professional skills and service level, handle every business with a pragmatic and meticulous attitude, receive every customer with a natural and open-minded, kind and tolerant attitude, and contribute to the development of Guanghua Sub-branch of Ningxia Bank with a United, mutual and humble attitude, from which I deeply understand the charm of service. I realized the true meaning of "sincere partnership" and the importance of "customer is God". Therefore, in my daily work, I always implement the service standard of "Three Views on San Xiao" in my daily work, constantly standardize service etiquette, strengthen communication with customers in the specific service process, and realize zero complaints from customers; I always serve every customer warmly with a heartfelt smile and make them feel more cordial with a sincere and natural smile. After work, I also became friends with individual travelers.
Third, in terms of teamwork.
Although I mainly engaged in the business of comprehensive savings counters in banks in the past six months, I still deeply felt the importance of teamwork. Only through effective teamwork can we do the most efficient work. For example, we sell electricity on behalf of counter 7, and sometimes customers are in a bad mood because of the wrong number. At this time, the lobby manager will appease customers to go to other counters to avoid customers waiting too long. For another example, in our daily work, all five tellers have related responsibilities and division of work. In the case of independently completing our work, we emphasize the coordination of work, such as a clear division of labor between the outside and the inside, which not only ensures the work speed, but also improves our work efficiency.
Fourth, work and life.
In this half-year work and life, I deeply felt the warmth and strength of the collective. When I first came to Guanghua Sub-branch of Ningxia Bank, I felt a little strange. I just left the beautiful campus and felt a little lost. It was the leaders and colleagues who gave me great encouragement. Their enthusiasm warmed me, their trust moved me, their support inspired me, and many opportunities they gave me also exercised me. In our group, my spare time is rich and colorful, which greatly enhances my communication, exchange and study with my colleagues. At the same time, I also feel the importance of interpersonal communication. I help my colleagues in life and live in harmony.
Of course, I also have some shortcomings in my work. First, I am not familiar with the credit card business, which sometimes leads to the inability to explain the questions raised by customers, but I will definitely study hard and master these business knowledge after work. Second, the product marketing is not in place. Due to the lack of in-depth understanding of the product itself and relevant marketing experience, the marketing of wealth management products is not ideal, which will be the direction of my next efforts.
Looking forward to 20xx, a new year and a new beginning, we should focus on the following aspects under the premise of continuously consolidating our business skills:
First of all, think about your future job orientation. After staying in the bank for nearly half a year, I have a certain understanding of various positions in the bank. Therefore, I want to combine my personality and knowledge structure to think about my future job orientation, so that I can learn more about related positions after my daily work and get started as soon as possible after I am on the job.
Second, continue to raise awareness of risks. In essence, a bank is a special institution with operational risks, and at the same time it is faced with market risks, interest rate risks, operational risks and reputation risks. Therefore, we must constantly improve our risk awareness and strengthen our ability to control risks in practical work. In the specific operation, it is necessary to operate in accordance with the relevant operating specifications, and Dochado should check to ensure that the operating specifications are correct.
Third, constantly strengthen their learning ability. Banking is the core of the financial industry, and the knowledge update speed of the financial industry is very rapid. The popularity of financial derivatives such as futures options has enriched the financial industry and put forward higher requirements for employees. Therefore, only by continuous learning and innovation can we keep up with the times and become a qualified banker.
In a word, I have learned a lot in the past six months' work, and my working ability has been improved, and I have a certain ability to run my business independently, but my business knowledge is not comprehensive and solid enough. In the future work, I will try to overcome my own shortcomings, give full play to my advantages and strive for better work results.
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