Telemarketing is usually a mode of active sales by telephone. With the help of internet, fax, SMS, mail delivery and other auxiliary methods, we can contact customers directly in the name of the company through special telephone marketing numbers. The following are the common 10 skills in telemarketing skills I have compiled. Let's have a look.

1: "No, then I have something to do." "No, I'm going to visit my friends then."

Telephone sales skills: (name of potential customer), I'm sorry, I must have chosen an inappropriate time, so would it be better to make an appointment?

2: "I have a friend who is also engaged in this service!"

Telemarketing skills: If your friend is your service agent, I believe he has provided you with good service. However, I don't want to repeat what you already have. If you are free, may I visit you?

3: "I have no money!"

Telemarketing skills: (the name of the prospective customer), your judgment must be right. However, the idea I want to offer you may be something you have never heard of. Now you'd better get to know it first, in case of emergency. If you are free or free, may I visit you?

"I know the product you said. Even if I want to buy it, I have no money now."

Yes, Mr. Chen, I believe that only you know the financial situation of the company best, right? And our system is to help you better save costs and improve performance. You won't object, will you?

4: "You are just wasting your time!"

Telemarketing Skills: Are you saying this because you are interested in us? Why is the service not interested?

(Continue with the next answer)

5: "I am for you; The service is not interested! "

Telemarketing skills: (name of prospective customer), I don't think you will be interested in something you haven't seen, which is why I want to visit you.

I hope the information I provided is enough for you to make an informed decision. Will you be in the office?

"Believe me, I have read it. We are not interested in what you mentioned. "

I see. No one will make a hasty decision on a product that they have never seen before, right? So I want to visit you in person this afternoon or tomorrow morning. We have made a detailed market survey, and this product is of great help to enterprises like yours. Do you think it is more convenient for me to show you the information in person this afternoon or tomorrow morning, or ... To refuse you without interest, you should give him an idea. You should taste the pears yourself. )

6: "I'm busy!"

Telemarketing skills: That's why I called first. (name of potential customer), I hope to visit you at your convenience. Excuse me, are you free? Can I visit you?

"I have been busy these days, next quarter."

Yes, you must be busy managing such a big company. That's why I will call you first to confirm your time and not waste more precious time.

7: "I really don't have time."

Telemarketing skills: Facts have proved that you can develop this enterprise to such a scale, which proves that you are an efficient person. I'm thinking: you won't object to a system that can help your company save costs, save time and improve work efficiency, will you?

8: "You are wasting my time."

Telemarketing skills: If you see that this product will bring some help to your work, you certainly won't think so. Many customers gave a high evaluation of our products in the "customer feedback receipt" sent back after using our products, which really helped them effectively save money and improve efficiency. There is no time to refuse you. You should use the concept that the busiest person is not necessarily a successful person. Successful people must pursue efficiency. )

9: "Just talk on the phone."

Telemarketing skills: I only need to spend 5- 10 minutes to visit you and give you a demonstration in person, so that you can better understand our products, right?

10: "I don't need it."

Telemarketing skills: I understood all your thoughts before you saw our information. This is one of the reasons why I want to visit you.

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Finally, when we have excellent telemarketing skills, we should also explore slowly in our work and accumulate more experience. Gradually learn more about your own sales skills from practice. Salespeople should always keep an enterprising, positive and passionate attitude and never give up.

1, telemarketing tips 1: You must know who you are calling.

2, telemarketing skills The second point: the tone should be stable, the words should be clear, and the language should be concise.

3. Key points of telemarketing skills 3: The purpose of the call is clear.

4. telemarketing skills point 4: 1 minute, introduce yourself and your intentions clearly.

5. Key points of telemarketing skills: Do a good job of telephone registration and follow up immediately.

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How to make a phone call effectively?

1. Get your phone number ready, make sure it's quiet around, there's nothing in your mouth, and consider the content, wording and tone of your speech.

2. If there is nothing urgent, don't call after work (no earlier than 9 o'clock in the morning and no later than 5 o'clock in the evening).

You should apologize to the other party for dialing the wrong number.

4. Introduce yourself and briefly explain the purpose and matters of calling. Ask and confirm the name, department and position of the other party. Record each other's conversations and confirm them.

If the other party is not in, and the matter is not important or confidential, please tell the person who answers the phone. Instead, you should ask the caller for the destination and contact information of the caller, or leave your contact information and call back when the caller comes back.

6. Thank the other person or the person who answered the phone and say "goodbye" politely.

Of course, under normal circumstances, it is difficult to do unfamiliar sales at one time. We might as well divide it into three parts: the first call, the second call to follow up, and the third to promote payment.

The first call:

1, let the customer say yes, and don't give the customer a chance to refuse.

You can mention the product in the first call, but don't ask the customer if they need it, because the customer is very defensive in the first call. Just ask him if he wants it, and he will probably answer no at once and then hang up. Try to ask customers some questions with positive answers.

At the end of the call, be sure to find a reason for your next call, so that the next call can go smoothly. Every time you increase communication, the chance of closing a deal increases by one point.

When you leave the customer's mobile phone number, you must make sure that the other party has a record, so as to ensure that you can be contacted smoothly in case the customer really needs it.

Second follow-up:

1 true lies

This is the core part of the sales process. A real lie is a fact that reminds you of insurance, but what you associate with is not a fact. For example, an advertisement can say that 90% people are satisfied with this product. In fact, he may have only investigated 10 people, and nine people didn't say that the product was not good. Did this businessman lie? No, but what will we understand when we hear this?

2. avoid reality and be empty.

When your client asks some fatal questions, you can avoid his topic and say something that seems relevant.

3. Create an atmosphere where products are scarce and let customers cherish opportunities.

Customers must not feel that this insurance product is available anytime and anywhere, and must feel that the quantity is limited. At the same time, let the customer feel that the result he wants is hard-won, let him cherish and finally clinch a deal.

The third contribution:

Direct dunning may be unpleasant. You can gently urge customers to pay, and it's useless for anyone not to pay.

It should be noted that the remittance slip should be faxed to the customer after remittance to prove the remittance. Giving the customer a reliable feeling will pave the way for his recommendation.

Learning from peers at any time is another important way to grow up quickly, but there are two important reminders:

1, selling Xiaobai wants to grow rapidly. One should learn from the master and the other two should be good at learning from each other. This is the fastest way to get started;

2. Call your peers, take notes at any time, and refine the keywords of the other party's speech after putting down the phone. Taking notes all the way down, it is easy to find all kinds of dry goods.

The above is the sales process, and the premise must adhere to the principle of good faith. Any responsible agent will succeed in the end, as long as you persist and work hard.

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