1. The customer information is not perfect, and the online banking function is limited. At present, China Construction Bank is promoting the management of customer information, and dealing with customers with incomplete customer information, for example, bank cards cannot be transferred through online channels. At this time, we have to bring our ID cards to the outlets to improve customer information.
2. Password lock for online banking transactions. If you can't trade because of customer information, you can also check your "two passwords", one is the login password and the other is the trading password. If one of them is locked, it will make it impossible to transfer money.
3. The status of the bank card is abnormal.
If our CCB account cannot be transferred when it is frozen or payment is stopped, you can dial 95533 and select "Personal Business" to enter the manual service. After the identity of the staff is verified, we can get rid of the abnormal state of check card.
4. Whether to sign a contract with CCB to take charge of the bank, if not, you can sign a contract with the bank, if not, you can't transfer money.
5. If the transfer limit is exceeded, CCB has a one-day or one-day transfer limit. If the limit is exceeded, the transfer operation cannot be performed. Cardholders can carry their ID cards and bank cards to CCB outlets for security certification, and question the transfer amount.
In case it is impossible to transfer money, please check the above five reasons in order first. I believe the problem of being unable to transfer money can be solved.
In addition, if you need to transfer money online, you must first open online banking. The steps for opening online banking in our bank are as follows:
1. Bring my ID card and bank card to the bank outlet to fill out the form;
2. Open online banking and e-commerce functions at the bank counter, and handle online banking U shield or SMS verification;
3. When logging in to online banking for the first time, you need to download the online banking login security control. After logging in, you need to change the online banking user name and login password, and set "reserved verification information".
Supplementary steps of online banking transfer:
1. Log in to official website and online banking, fill in the correct user name and password, and complete the login;
2. Select Transfer-Peer/Inter-bank Transfer, and click Transfer-out Account on the transfer page to select other bank accounts;
3. Fill in the payee information correctly, click Submit, enter the mobile phone verification code and dynamic password correctly, and complete the operation.
Note: Remember the login password of online banking, and avoid logging into personal online banking in Internet cafes and other places.