Shanghai Banking Regulatory Bureau’s financial consumer complaint hotline: 021

38650160 (manual answering during working hours, automatic answering through recording during non-working hours). The Shanghai Banking Regulatory Bureau’s reception time is: Monday, Wednesday and Friday at 9:30 am

11:30 and 1:30 pm

4:30, except holidays. The location where the Shanghai Banking Regulatory Bureau receives interviews: Public Education Area of ??the Shanghai Banking Regulatory Bureau, No. 35 Hehuan Road, Pudong New District, Shanghai. The 24-hour complaint hotline of the Shanghai Finance Office is 12363.

Financial Office is the abbreviation of local government financial services office. The Finance Office is the financial steward who plans local economic development, the organizer of local financial ecological construction, the controller of the financial industry layout, and the firewall of local financial monitoring.

The Financial Office is an office responsible for financial supervision, coordination and services on behalf of local governments. Its main responsibilities are:

1. Implement the party and state’s relevant policies on banking, securities and futures , insurance, trust and other financial work policies, laws and regulations, as well as local party committees and government policies and various decisions and resolutions on local financial work, supervise, inspect and implement the important work arrangements of the party committee and government on financial work, and guide Encourage and support the reform, innovation and business expansion of various financial institutions, and increase support for the development of local economies and various undertakings;

2. Research and analyze the macro-financial situation, national financial policies and local financial operations situation, formulate short- and medium-term plans and work plans for the development of local finance and financial industries, put forward opinions and suggestions for improving financial development and safety environment, strengthen services for the financial industry, securities industry, and insurance industry, and promote coordinated development and stability of the local economy .

The main responsibilities of the Banking Consumer Rights Protection Division of Shanghai Banking Regulatory Bureau:

1. According to the authorization of the China Banking Regulatory Commission, study, formulate and implement consumer rights protection policies for banking financial institutions within the jurisdiction Detailed rules and regulations;

2. Coordinate and promote the establishment and improvement of the consumer rights protection working mechanism and consumer complaint handling mechanism of banking financial institutions within the jurisdiction, and conduct regulatory assessments, inspections, and correct and punish improper behaviors in accordance with the law. .

3. Responsible for guiding the prevention and control of cases, security and reporting of major emergencies in banking financial institutions within the jurisdiction, as well as the prevention and crackdown on illegal fund-raising risks and new illegal and criminal activities in telecommunications networks.

Legal basis:

"Consumer Rights and Interests Protection Law of the People's Republic of China"

Article 37 Consumer Associations shall perform the following public welfare purposes Responsibilities:

(1) Provide consumer information and consulting services to consumers, improve consumers’ ability to safeguard their legitimate rights and interests, and guide consumption methods that are civilized, healthy, resource-saving and environmentally friendly;

(2) Participate in the formulation of laws, regulations, rules and mandatory standards related to consumer rights and interests;

(3) Participate in the supervision and inspection of goods and services by relevant administrative departments;

(4) Report, inquire and make suggestions to relevant departments on issues related to the legitimate rights and interests of consumers;

(5) Accept consumer complaints and investigate and mediate complaints;

(6) If the complaint involves quality issues of goods and services, a qualified appraiser may be entrusted with the appraisal, and the appraiser shall inform the appraisal opinion;

(7) In case of damage to the legitimate rights and interests of consumers behaviors that support damaged consumers in filing lawsuits or filing lawsuits in accordance with this law;

(8) Exposing and criticizing behaviors that harm consumers’ legitimate rights and interests through mass media.