Recently, Wang Hai, a well-known counterfeiter, once again wrote that the Zheng Jin brand small household appliances sold in the "Xiao Yang Ge" live broadcast room are not only fake electricity, but also counterfeit and shoddy goods with 3C certification. It is suggested that the manufacturer should bear criminal responsibility, and "Xiao Yang Ge" swindled and compensated 1 100 million.
The product manufacturer claimed that both products met the national standards and there was no false propaganda, which was refuted by Wang Hai. At present, "Crazy Xiao Yang Ge" has not responded positively, but has forwarded the manufacturer's statement.
165438+1October16, the market supervision and management departments in Hefei and Zhongshan told reporters that they had been involved in this matter.
According to the Red Star Capital Bureau, at 4: 00 p.m. on June 1 16, professional counterfeiter Wang Hai told reporters that more than 200 consumers of Zheng Jin broken-wall machines have applied for rights protection. If the anchor returns "1 and loses 3", "Brother Xiao Yang" may face more than 200,000 yuan in compensation.
Image source: "Crazy Xiao Yang Ge" Tik Tok's previous video screenshot
Reaction of all parties
165438+1October 12, the counterfeiter Wang Hai released a message saying that the Zheng Jin wall-breaking machine and meat grinder sold by "Crazy Xiao Yang Ge" had the problem of virtual standard power. They found that the meat grinder sold in the live broadcast room marked the power of 300W and the actual power was120 W; The marked power of the wall-breaking machine is 300W, and the actual power is105 W.
165438+1October 12 Wang Hai Weibo announced the virtual standard power consumption of two products (screenshot).
Every time Bian Xiao noticed, at present, the above products have been removed from the shelves. 165438+1October 15 As the manufacturer of the two products, Zhongshan Zheng Jin Life Electric Appliance Co., Ltd. issued a statement saying that the food processor (multifunctional cooking machine) and the photoacoustic heating wall-breaking machine both meet the national standards, and there is no false propaganda.
As for the nameplate of Zheng Jin wall-breaking machine and meat grinder questioned by Wang Hai, the stirring power is 300W (according to the comparison of 3C certificate, the stirring power refers to the power of the stirring motor), but the motor is only 105W (the gift meat grinder is 120W). Jin Zheng said in the statement that the power marked on the two products is the rated power of the whole machine, while the motor is 65430 W. The motor power and the rated power of the whole machine are different concepts. The company also listed the relevant certification and testing certificates of third-party organizations.
Image source: Zhongshan Zheng Jin Life Electric Appliance Co., Ltd. Weibo
Later, "Xiao Yang Ge" forwarded the Weibo and said in the comment area: "I just want to be myself and serve everyone, but there is no way."
In response to the manufacturer's response, Wang Hai also sent another message on 15, saying, "The rated power of the whole machine does not exist. The "Declaration" lied that the rated power of the whole machine was 300W, but the "Declaration" did not give the test report or test report of the whole machine power of 300W, which was purely a flicker. "
The "stirring power" indicated in the 3C certificate refers to the power of the stirring motor, and "Brother Xiao Yang" and the manufacturer have never publicized or marked the rated power of the whole machine from beginning to end; The inspection report attached to the statement just proves that it is shoddy.
Wang Hai pointed out that manufacturers measured the power deviation of components and lied to measure the power of the whole machine. Source: Wang Hai, screenshot of Weibo report.
165438+1October16, Wang Hai also issued a statement in response to Zheng Jin Household Appliances, saying that the stirring power of the wall breaker = motor power. Take a Philips wall-breaking machine as an example, its 3C certificate indicates "stirring power 180W" and the product indicates "motor power 180W". Take Panasonic wall-breaking machine MX-H280 1ASQ as an example. The advertised motor power is 1000W, that is to say, the stirring power is1000 w. ..
According to the cover news, the unit price of the wall-breaking machine involved is 399 yuan, and 68,000 pieces have been sold so far. If consumers are compensated with "one refund and three compensations" according to Wang Hai's statement, the total compensation faced by "Crazy Xiao Yang Ge" may reach 654.38+0 billion yuan.
At present, "Crazy Brother Xiao Yang" has not made a positive response. 165438+1October16, Red Star Capital Bureau contacted the "Xiao Yang Ge" team through multiple channels to consult relevant questions, but as of press time, no response was received. 165438+1October 16 17:22, the webcast room of Three Sheep is still live.
The reporter called Zhongshan Zheng Jin Life Electric Appliance Co., Ltd., and a staff member said that he did not know the relevant situation and had no comment.
The reporter contacted Wang Hai's assistant, Ms. Wang, who said that this matter needs to be consulted by Wang Hai himself. After the reporter added Wang Hai's social account, he has not received a reply so far. Wang Hai had previously said in an interview with the media that he had no personal grudge against "crazy brother Xiao Yang", but the other party was too arrogant to consumers.
16, the reporter learned from Hefei Municipal Market Supervision Administration that he had received the report and complaint materials of counterfeiter Wang Hai on 15. At present, the relevant departments of the bureau have launched an investigation into this matter.
The staff of Zhongshan Municipal Market Supervision Administration told reporters that they have also paid attention to the relevant situation and are learning more about it.
Wang Hai: Selfless. They are too arrogant to consumers.
Those who forge successfully will be divided in half.
According to reports, Wang Hai said that this product brought by Xiao Yang's brother should not be selected. If they have a choice, they will check the manufacturer's product report first. Then, we will go to the market to sample a machine, and then take it to a third party for inspection. This is truly responsible to consumers. The reason why consumers are cheated is that the anchor with goods bears the main responsibility.
"This problem was first discovered by a consumer." Wang Hai said that after consumers found the problem, they found the merchant, and the other party perfunctory consumers could only refund and compensate the shopping vouchers worth 100 yuan, and their attitude was very arrogant, and they did not respect the rights and interests of consumers, which eventually angered consumers. At present, more than 200 consumers related to this case have contacted them, and the number is still increasing.
Wang Hai said that the main purpose of their counterfeiting is to stop this kind of behavior and prevent them from continuing to deceive consumers. Now these two products are off the shelf. If there is no problem, why is it off the shelf? Why should we compensate the consumer 100 yuan? In addition, they should be allowed to refund one and compensate three in accordance with relevant regulations to safeguard the legitimate rights and interests of consumers.
To help consumers defend their rights against counterfeiting, Wang Hai bluntly shared the compensation with consumers, but only if the rights were successfully defended and no fees were charged if they were unsuccessful. To this end, Wang Hai Company also spends about 3 million yuan on product testing every year. The cover news said, "Teacher Wang Hai means that we should protect consumers' food, clothing, housing and transportation, which is also the original intention of our laboratory. Therefore, we will invest a lot of financial, human and material resources to establish an evaluation mechanism. Moreover, many times we do public welfare publicity out of our own pockets. "
According to the cover news 15, the reporter interviewed Wang Hai's assistant, Mr. Wang. When talking about the anti-counterfeiting evaluation, Teacher Wang revealed: "At present, it is more laborious, one is the fixation of evidence, and the other is testing." The company's anti-counterfeiting process is generally to recommend suspected counterfeit and shoddy products to consumers, and then the company conducts preliminary testing and then sends it to a third-party testing company. "Many of the materials we faked came from consumers who broke the news. Some businesses bully customers, and consumers will find us if they can't defend their rights. After screening and collection, we will collect evidence. If we can detect it, we will detect it. If it can't be detected, we will fix evidence for its false propaganda. "
Mr. Wang said that this time, the company first made a preliminary test on the wall-breaking machine brought by Xiao Yang, and found that there was indeed a problem, and then handed it over to a third party for testing. "Although we are also a third-party testing company, we need to avoid suspicion if the samples are bought by ourselves." Mr. Wang is very confident in his testing technology. "For this broken wall machine, we are just a preliminary test. Especially for other foods and other commodities, the detection ability of our laboratory is 100% accurate qualitative attack. After confirming that it contains illegal additives, we will buy another order and send it directly to a third-party agency for testing. "
Wang Hai said that he and Xiao Yangge are not selfless, and evaluating counterfeiting is not retaliation. "It's not that we are staring at him. I haven't used these social platforms for a long time. The consumer found us. To put it bluntly, if they can maintain a humble attitude towards consumers and deal with them according to the law, perhaps consumers will not be reflected in us. "
In addition to evaluation, the current anti-counterfeiting focus of Wang Hai's team is illegal addition, that is, detection of toxic and harmful ingredients in food and medicine.
Media comment: anchors with goods on their heads are frequently "counterfeited"
You can't always get rid of it.
Securities Times 165438+1October16 commented that anchors with goods on their heads were frequently "counterfeited" and could never be taken off.
Recently, two public "counterfeiting" incidents have pushed the anchors "Yu Dagongzi" and "Crazy Xiaoyangge" to the forefront.
Although the "counterfeiting" incident has occurred for many days, it is still inconclusive whether there are problems with the products involved. After the incident, both anchors took a cold attitude, not only failed to respond positively to the questions about the products, but also failed to explain the ins and outs of product selection, shelves and sales. However, both anchors removed the products involved in the store. However, "Yu Dagongzi" has re-issued a statement, saying that its product qualification and procurement channels are compliant.
202 1 promulgated the "Management Measures for Webcast Marketing (Trial)" (hereinafter referred to as the "Measures"), which clearly stipulates that the operators and marketers of live broadcast rooms should abide by laws, regulations and relevant provisions of the state, follow social public order and good customs, and release information on goods or services in a true, accurate and comprehensive manner.
Operators and marketers of live broadcast rooms shall not publish false or misleading information to deceive or mislead users; Do not sell fake and shoddy goods that infringe intellectual property rights or do not meet the requirements for protecting personal and property safety. In addition to this method, there are many relevant laws and regulations in China that stipulate the handling methods of false propaganda and selling fakes.
From the page records, the sales volume and sales volume of related products involved are not low, involving a large number of people. For this reason, when the head anchor encounters "counterfeiting", it is not appropriate to respond silently. Doing so will not only help to solve the dispute, but may also violate the requirements of relevant laws and regulations. In addition to the anchor's positive response to questions and responsibility, the platform and related institutions should also play their own management and supervision functions, restore the truth and actively promote dispute resolution.
There is a high probability of similar "counterfeiting" incidents in the future. If the anchors still quietly remove the products from the shelves, but do not actively respond to the demands and solve the problems, they will eventually lose the trust of consumers.
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