What basic qualities should employees in the service industry have? Basic requirements of service industry
1, the basic conditions that managers and waiters should have.
Cultural accomplishment, skilled professional knowledge and skills, noble sentiment and correct conduct, excellent service quality, serious work style, enthusiastic service attitude, excellent work efficiency and selfless dedication.
2. The basic qualities that managers and waiters should possess.
A. ideological quality. B, skill quality C, physical quality D, civilized quality E, psychological quality
3. The basic awareness that managers and waiters should have.
(1) guest consciousness: coming back and patronizing is the embodiment of stabilizing enterprise benefits (how to please guests = basic consciousness of service); Think from the guest's point of view with three-dimensional thinking, and don't judge right or wrong immediately. Only by understanding the meaning of the guests can we truly understand our work value and responsibility.
(2) Politeness awareness: Politeness awareness is the basic awareness that every service industry employee must have. Good manners not only show our respect and welcome to our guests, but also mark the quality and mental outlook of our company's service personnel.
(3) Overall consciousness: A company includes various departments. There are first-line operation departments and second-line guarantee departments. Only by relying on the full cooperation of all departments can we ensure the normal operation of the company and all employees can cooperate with each other to complete the task.
(4) Awareness of health work: A good health working environment is an important guarantee for normal business. Including the sanitary quality of drinks and food and the environmental sanitation of the venue, it is not only related to the health of the guests, but also related to the department and the whole company, so all employees must pay full attention to it.
(5) Awareness of equipment integrity: The operating conditions of entertainment venues are closely related to the normal operation of facilities and equipment, and every employee should consciously maintain them.
(6) Discipline awareness: The rules and regulations formulated by the company are to ensure normal operation and protect the personal interests of employees from infringement.
What abilities and qualities should futures practitioners have? Good quality practitioners should be analysts and traders. Do analysis before placing an order, and it will be all mechanical operation after placing an order.
The execution is greater than the analysis, and the stop loss line must not be moved down. If we make a mistake, we will start over directly.
If you really want to make a difference in the futures market, you must lay a solid knowledge foundation. K-line, group and shape (especially reverse shape), MACD, position analysis and other technical indicators. Not for you to remember, but for you to be the first instinct.
Second, the resumption. The daily resumption time is not less than 6 hours. This thing can only be accumulated by time, there is no other way. The language of disabled people needs you to understand through experience.
News events at home and abroad play an important role in the futures market, and any small event will give you reasons to be long or short. Collecting a lot of information is your daily compulsory course.
You don't need to come up and use your own money for futures.
Firm offer, this is the key. Position control must be done, and so must stop loss. The next step is to hone psychological quality in actual combat. Success depends largely on your psychological stability.
This industry has a very, very high elimination rate. Remember one thing: never be complacent!
The training of traders is very bitter. Of course, miracles do not come in vain. Miracles without sweat are definitely a flash in the pan!
When you are resting, domestic and foreign journalists can't rest. There will be a steady stream of news, which will also affect the stock market and futures market. Relatively speaking, the futures market is more professional and sensitive, and there is really no way to predict and prevent it. . Both the domestic futures market and the stock market have a shortcoming, that is, the trading volume is small and easy to be manipulated. The only way to avoid it is to come out and not do it when the ratio of wind to newspaper is unreasonable.
What qualities should college students have as public relations practitioners? (1) theoretical knowledge of public relations. For example, the basic concept, structure and function, basic elements and mutual relations of public-private relations. Guiding practical activities with theoretical knowledge of public relations is helpful to overcome blindness and enhance consciousness.
(2) Practical knowledge of public relations. Such as public relations investigation, planning, project implementation, program evaluation, special activities, etc. The key to mastering the practical knowledge of public relations lies in applying what you have learned.
(3) Subject knowledge related to public relations.
2. Reasonable capacity structure. Public relations is a practical and operational job, and public relations personnel must form a reasonable capacity structure, which is a special professional capacity system, including:
(1) Organization and management ability. The essential attribute of public relations work is management, which promotes the realization of organizational goals through public relations work. Public relations work is complicated, and it is difficult to do it well without good organizational skills. Therefore, public relations personnel should have the ability to motivate employees, coordinate all kinds of public relations, collect information, formulate public relations plans and programs, organize and implement various public relations activities and large-scale special events, and communicate effectively.
(2) Language expression ability. Public relations work is to establish a good relationship with the public through communication, be good at writing and speaking, be good at using language to convey the relevant information of the organization and communicate effectively with the public, which is a basic quality requirement of public relations personnel. There are mainly oral language expression ability, written language expression ability and body language expression ability. Oral language is used for direct face-to-face communication with the public. Written language is used to communicate with articles, letters and publicity materials of the public. The use of body language in direct communication with the public can supplement the deficiency of oral English to a certain extent and complement oral English.
(3) Public communication skills. The relationship between the public and the public is to make friends for the organization, to be a "bridge" between the organization and the public, and to form a "harmonious" atmosphere and environment. To this end, it requires public relations personnel to correctly understand the public, master communication skills, arts and principles, understand the behavior characteristics of the public, and learn to get along well with various types and characteristics of the public.
(4) promotion ability. Public relations personnel are propagandists of organizations, and they should be good at carefully planning and designing organizational image, and be good at using various means of communication and media to display and publicize organizational image.
(5) creativity. Public relations is a challenging and creative job. Public relations personnel are the intermediary between organizations and the public, but they are by no means "megaphones". They must use their imagination and creativity to influence and infect the public. Discontent with the status quo, continuous transcendence, pursuit of Excellence and continuous innovation are the qualities that public relations personnel should have.
(6) adaptability. There are often some unexpected events and unpredictable problems in public relations activities, which need to be dealt with flexibly and calmly by public relations personnel according to the actual situation in order to solve the problems effectively.
3. Appropriate psychological quality. To deal with all kinds of people, public relations personnel often need to face all kinds of problems, contradictions and difficulties, and need to have good psychological quality.
What qualities should J hotel housekeeping staff have as employees engaged in hotel services? Due to the special working environment, in addition to good professional knowledge and skills, they should also have:
1. Professional ethics
Professional ethics refers to the behavior principles and basic norms that hotel employees should follow in their professional life, and is an important part of professional quality. Hotel staff should have professional ethics: love and dedication; Selfless dedication, honesty and trustworthiness; Law-abiding, polite, etc. ; Sincere and fair, reputation first, etc. As a hotel employee, good professional ethics is one of the necessary professional qualities, the most common and basic moral requirement for employees, the premise and foundation for doing a good job and one of the necessary conditions for personal development. Good professional ethics helps employees to love the hotel industry they are engaged in, correct their attitude towards study and work, improve their sense of performing their duties, study their business assiduously, enhance their service skills and provide quality services to their guests.
2. Hotel service consciousness
Service consciousness refers to the enthusiasm, thoughtfulness and initiative of hotel staff to provide good service to guests, which is the key to improve hotel service quality. Marriott, the founder of Marriott Hotel, believes that "life is service, and we always live in an environment of serving others and being served by others". Establishing service consciousness is the premise of hotel employees, and it is also one of the most basic professional qualities of employees. Service consciousness comes from the heart of service personnel, which is embodied as follows: employees should treat customers with a smile; Always pay attention to and meet the needs of guests; Warm and thoughtful; Treat every guest kindly, sincerely and equally. Only with a good sense of service can we provide warm and thoughtful service to our customers and cultivate loyal customers.
3. Communication skills
The interpersonal relationship in the hotel is very complicated. In hotel service, hotel employees need to handle the relationship with guests, colleagues and superiors and subordinates, which requires hotel employees to have a strong sense of communication, master communication principles, have good communication skills and abilities, actively communicate with colleagues and superiors and subordinates, resolve misunderstandings and contradictions in interpersonal relationships in time, and learn to listen to different opinions and suggestions. Some problems in the service process also require employees to actively communicate and coordinate with appropriate methods in order to establish good interpersonal relationships, work effectively and achieve career success in complex and changeable social interactions.
4. Hotel English application ability
With the development of tourism, the number of foreign guests received by the hotel industry is increasing rapidly, especially when the 2008 Olympic Games is held in China, the hotel has greatly improved the requirements for employees' English application ability, and English is becoming more and more important as the basic quality of hotel employees. As a communication service tool, if the hotel's English expression ability is not strong and it can't communicate well with the guests, there will be no satisfactory service. The survey shows that what hotel employees lack most is fluent spoken English and hotel professional English knowledge. Hotel staff should have strong English application ability, master the common services of major departments of the hotel and communicate English, have strong oral English expression ability, and be able to deal with foreign guests freely.
5. Ability to cooperate
Willing to cooperate and being good at cooperation are the main cornerstones of humanistic spirit in modern society. Hotel products are the result of teamwork, and hotel work needs the close cooperation of all departments and employees. 100- 1≤0 tells us that only by uniting with the overall situation can we obtain good overall interests. Hotel employees have good cooperation ability, and support each other, cooperate closely, cooperate with each other, respect each other, unite and cooperate with each other, and trust each other, so that the enterprise will have strong cohesion and combat effectiveness.
What qualities should employees in the public welfare industry have? I think, as public welfare personnel or volunteers, they are all ordinary people, and we should not be harsh on them just because they are doing public welfare. Doing public welfare requires nothing, as long as there is love.
I am also engaged in public service. I have encountered many similar problems, and I have replied that as long as you have love, you can join us. But many people will use an enlarged concept to look at the unintentional mistakes of public welfare personnel. In fact, we are also ordinary people. It is good to make mistakes and correct them. As long as we don't hurt others, society and the law, we are still good people, right? Public welfare workers are selfless and unpaid groups who use their spare time to help others, so they are also ordinary people and they make mistakes. Please be tolerant.
My answer is simple, love!
Bless you.