2. find a supermarket to coordinate. In coordination, we should pay attention to details, convince people with reason and convince people with evidence.
3. Ask for replacement or compensation.
4. Rights protection complaints. Communicating with the supermarket has no result. You can call the Consumer Protection Committee to complain.
5. Call the police immediately to avoid disputes.
6. Go to court. If the supermarket always refuses to cooperate with communication, it does not think that it is wrong. At this time, you can go to court to sue, and the court will make a judgment according to law.
First, the compensation standard for selling fake goods in supermarkets
Keep the bill. If you buy a fake, you can ask for a refund and a compensation of three.
According to Article 55 of the Law on the Protection of Consumers' Rights and Interests, if a business operator commits fraud in providing goods or services, it shall increase the compensation for the losses it has suffered according to the requirements of consumers, and the amount of compensation shall be three times the price of the goods purchased by consumers or the cost of receiving services; If the amount of additional compensation is less than that of 500 yuan, it shall be 500 yuan.
According to Article 47 of the Tort Liability Law of People's Republic of China (PRC), if a product is produced and sold knowing that it is defective, causing death or serious health damage to others, the infringed person has the right to request corresponding punitive damages.
According to Article 42 of the Tort Liability Law of People's Republic of China (PRC), if the product is defective due to the seller's fault, causing damage to others, the seller shall bear the tort liability.
Article 43 Where damage is caused by defects in products, the infringed may claim compensation from the producers or sellers of the products. If the product defect is caused by the producer, the seller has the right to recover from the producer after compensation.
Second, how to report fakes sold in supermarkets?
You can report to the local industrial and commercial bureau or call the local hotline 123 15.
123 15 call requirements:
(1) When your rights and interests are infringed, the respondent is under the jurisdiction of the administrative department for industry and commerce;
(2) When your rights and interests are infringed in the process of consumption;
(3) when discovering fake and shoddy goods and "dens" for manufacturing fake and shoddy goods;
(4) When you find false advertisements and deceive consumers; Please call 123 15 to report the complaint, and we will help you mediate the dispute. If violations are found, we will investigate and deal with them according to law.
Legal basis:
Article 56 of the Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests is under any of the following circumstances. In addition to bearing corresponding civil liabilities, other relevant laws and regulations have provisions on the punishment organ and punishment method, which shall be implemented in accordance with the provisions of laws and regulations; Where there are no provisions in laws and regulations, the administrative department for industry and commerce or other relevant administrative departments shall order it to make corrections, and may, according to the circumstances, give a single warning, confiscate the illegal income and impose a fine of not less than one time but not more than ten times the illegal income, and impose a fine of not more than 500,000 yuan if there is no illegal income; If the circumstances are serious, it shall be ordered to suspend business for rectification and revoke its business license:
(a) the goods or services provided do not meet the requirements for the protection of personal and property safety;
(two) doping, adulteration, fake genuine, shoddy, or substandard goods as qualified goods;
(three) the production of goods explicitly eliminated by the state or the sale of expired or deteriorated goods;
(4) Forging the place of origin of goods, forging or fraudulently using the name and address of others, tampering with the date of production, forging or fraudulently using quality marks such as certification marks;
(five) the goods sold should be inspected and quarantined without inspection and quarantine, or the inspection and quarantine results are forged;
(6) making false or misleading propaganda about goods or services;
(seven) refusing or delaying the relevant administrative departments to order the sale of defective goods or services to stop, warn, recall, harmless treatment, destruction, stop production or services and other measures;
(8) Deliberately delaying or unreasonably refusing consumers' requests for repair, rework, replacement, return of goods, replenishment of commodity quantity, refund of payment for goods and service fees or compensation for losses;
(9) Infringe on consumers' personal dignity, personal freedom or consumers' personal information rights that should be protected according to law;
(ten) other circumstances stipulated by laws and regulations that damage the rights and interests of consumers should be punished.
In case of any of the circumstances specified in the preceding paragraph, the operator shall be punished in accordance with the provisions of laws and regulations, and the punishment organ shall record it in the credit file and announce it to the public.