ICBC has invested a lot of money in customer service.

In recent years, on the one hand, ICBC has invested a lot of manpower and material resources, collected customer feedback, analyzed customer needs, and continuously introduced new financial products and services according to customer needs. On the other hand, we also rely on the industry's leading scientific and technological strength to expand new service channels and provide customers with diversified services.

At present, ICBC provides customers with a variety of electronic banking service channels, such as telephone banking, online banking, mobile banking and self-service terminals, which not only meets the needs of customers for consulting and handling banking business without leaving home, but also extends the service time of banks and takes the lead in realizing 7×24 hours banking service.

The investment in customer service has achieved quite good results. In 2005, the average monthly consulting business of Northern Telephone Banking Center alone reached 358,000, with a connection rate as high as 97%. The webmaster's mailbox replies to 3723 emails every month, with a reply rate of 98%; The number of posts in BBS forums has also reached 14830.

ICBC has a strong team foundation.

First of all, ICBC has more than 300,000 skilled employees to provide quality services to customers, and at the same time, it regularly trains employees on business knowledge and professional ethics to ensure high-level services; Secondly, ICBC has the absolute leading scientific and technological strength in China, which provides a reliable guarantee for high-quality financial services.

Extended data:

The scale of China Industrial and Commercial Bank in China

China Industrial and Commercial Bank has the largest customer base in China, and is one of the largest commercial banks in China and one of the top 500 enterprises in the world. Provide diversified and professional financial services for corporate customers and individual customers. Wide range, large business volume and rich business varieties.

At the end of 2003, the balance of personal consumption loans reached 407.5 billion yuan, and the market share of personal housing loans ranked first in the country.

95.95 million peony cards were issued, and the consumption was about 97.3 billion yuan. In 2003, the accumulated bill transaction was 654.38+0.677 1 100 million yuan.

The market share of RMB settlement reached 45%, and the market share of securities and futures remained above 50%.

China Industrial and Commercial Bank is also the largest asset custody bank in China, with 28 custody funds and total assets of 58 1 100 million yuan.

China Industrial and Commercial Bank has the most advanced technology level in China. On the basis of data centralization project, ICBC successfully put into production the All-Function Bank (NOVA) system in 2003. Together with the data warehouse which provides the technical basis for personalized service, * * * constitutes an international advanced financial information technology platform, which provides a strong impetus for the progress of business and management.

With the strong support of scientific and technological means, various businesses of China Industrial and Commercial Bank are constantly innovating. The three-dimensional service system of electronic banking, which consists of self-service banking, telephone banking, mobile banking and online banking, is becoming more and more mature. More than 400 cities have opened online banking. In 2003, the transaction volume of electronic banking reached 22.3 trillion yuan, and the transaction volume of online banking was 19.4 trillion yuan.

China Industrial and Commercial Bank implements a unified management system for commercial banks authorized by legal persons. The head office of China Industrial and Commercial Bank is the operation and management center, capital dispatching center and leadership and command center of the whole bank. It owns the corporate property rights of the whole bank and is responsible for the efficiency, safety and liquidity of the whole bank.

On the basis of authorization and credit management, the branch management mode of "one-level management and two-level monitoring" is implemented to achieve the purpose of steady operation, risk prevention and economic benefit improvement.

ICBC has realized the diversification and innovative development of intermediary business. In 2008, ICBC's net fee and commission income reached 44 billion yuan, a year-on-year increase of 65,438+04.7%. Emerging businesses such as bank card, investment banking, asset custody, enterprise annuity, cash management and wealth management have developed rapidly and healthily, and all indicators rank first among domestic peers.

Many people put money in the bank, not for interest, but for saving money and having opportunities at the same time. As long as the cash is in hand, we can participate at any time when the opportunity comes. As long as we can seize those investment opportunities, the income is much higher than the interest. This is the mentality of a hunter. On the one hand, it is safe and convenient, on the other hand, it is also a process of waiting for opportunities!