What you buy in the bank should be the so-called consignment, and what you buy on the fund company's website is direct sales. These two accounts should be different. I suggest you use the fund account number given to you by the bank counter to log on to the website of the fund company as much as possible, pay attention to the selection of consignment users, and log on and redeem.

If not, you can go directly to the bank counter and ask them to change it for you. If you are too lazy to run, you can also go to Huaxia Fund or Huashang Fund official website, contact online customer service, and ask customer service to help you redeem it.

I have to remind you that today is the 29th, and no one works in a fund company on May 1st. Try again on May 2nd.