One-week work plan (1) to create a "service image".
Strictly implement the company's rules and regulations and use civilized language when communicating with customers. Integrity-based, not easily promised to customers, promised things must be done and done well. Don't overlook the details. Pay strict attention to clothes, appearance, gestures, etc.
(2) Change the service concept from "I want to serve" to "I want to serve".
Seriously study the company's various system processes and business processes related to quality, so as to respond to various quality problems raised by customers at any time. With the attitude of "learn more, communicate more and take the initiative to attack", we go deep into the work of accepting quality complaints, communicating with customers and handling customer complaints immediately, and at the same time provide customers with three guarantees of quality (repair, replacement and return).
(3) Enhance the sense of responsibility, service and team.
Take the initiative to carry out the work to the point and reduce service efficiency. When receiving customer quality complaints, we should deal with them immediately, reduce customer complaints caused by our quality problems, minimize unnecessary losses and bring greater benefits to customers and the company. At the same time, we must close customer quality complaints within three days. Always adhere to the attitude of asking if you don't understand, learning more if you don't understand, cooperate with colleagues, report to leaders, better complete your job, and at the same time enhance teamwork ability and better serve customers.
Every time you receive a customer complaint, you should immediately report it to the relevant production department (responsible department) in accordance with the Customer Quality Complaint Handling Regulations (WI-XG-S006), and fill in the Customer Complaint Handling Report to formulate corrective and preventive measures for quality complaints. Make statistical analysis of customer complaints every week in order to better count quality problems. At the end of each month, customer complaints will be reported to the superior leaders in the form of monthly reports and sent to relevant departments.
The above is my customer service work plan for the first week of May 20xx, and there may be many unclear places. I hope leaders and colleagues will give me more support and help. Looking forward to 20xx, I will work harder in this position, be serious and responsible, strive to win more profits for the company and establish a glorious image of the company in the eyes of customers.
A week's work plan. Work:
This week's work mainly includes the following four points:
1, do a good job of sorting out the basic information and reflect the customer's situation and information to the factory in time.
2. Do a good job in order tracking: after the customer receives the order, confirm whether the customer pays and whether the daily order can be delivered on time.
3. After-sales tracking: whether the customer confirms the receipt, tracks the receipt time and whether there is a return.
4. Maintain old customers, keep in constant contact with them, and know the latest trends of customers' demand for products. In addition, we should introduce the latest products of the company to our customers to determine whether they need them.
Second, the problems existing in the work
1, express delivery problem, many of our products are equipped with motors, but our major logistics providers have express delivery restrictions in some areas, which leads to the lag of logistics transportation.
2. Due to the lack of product knowledge and the limitation of business level, I can't convince customers well in the process of communicating with customers, and I can't let customers place orders at the first time. In this respect, I still need to continue to learn to improve my product knowledge and improve my business level.
3. Different product quality problems have different degrees of customer response. Need to collect more customer feedback, and then feedback to the product department for adjustment. I think product quality problems exist objectively. Different manufacturers have different production requirements, which leads to many after-sales problems, and we need to communicate and adjust with the production department in many ways.
Third, plan for next week.
1. Old customer maintenance: mainly order tracking, ensuring delivery on the day of ordering, and logistics tracking.
2, do a good job of after-sales tracking, last month failed to do a good job in this regard, so we must make hard indicators to gradually improve.
It is our important task to catch new customers. Many orders come from new customers, and we strive to seize every customer to buy our products.
4. Insist on learning product knowledge and improve your business level. Things change all the time, and I need to constantly add new knowledge to enrich myself. Insist on going out for a walk, keep frequent and effective communication with customers, and truly understand what products customers need.
Work plan for last week:
1. Cooperate with the tax authorities to fill in and modify the review papers of high-tech enterprises.
2. Cooperate with sales department and purchasing department to send and receive payment for goods, and make daily financial settlement. Among them, the sales department's A/R and A/P reports and payment follow-up need to be improved.
3. Make vouchers in the finance department, complete the reconciliation between the warehouse and the sales warehouse, and close the account after carrying forward the cost.
4. Financial statements and financial data reports.
5. Wage accounting and payment.
6. National tax declaration, tax payment, printing and binding of declaration forms.
7. Deal with daily financial affairs.
Work next week:
1. Annual inspection of loan card.
2. The finance department participates in warehouse inventory and supervision to ensure that the accounts are consistent with the facts. If there are differences, please adjust the data of the account set.
3. Improve the application of financial software and modify the previous financial data template (the report format is wrong, the subjects are not detailed, the income and cost of the subjects are detailed, and there is no ratio).
4. Be able to make financial analysis reports (financial index analysis, aging analysis, A/R and A/P analysis, so that the sales department can follow up the payment in time).
5. Vouchers of previous years and this month shall be bound and filed in the accounting office.
6. Deal with daily work.
7, complete the work arranged by the leadership.
A week's work plan: summary of this week's work:
1, empty bottles, vouchers, birthdays, members, and gifts at the end of the month are counted and sent to Beijing.
2, regional manager training logistics work.
3, review the store reimbursement form, store new employee resume finishing.
4. Follow-up business license processing: The annual review of the organization code of Ji Hua Store was completed this week, and now Qin Jie's ID card is processing the business license of Changsha Store.
5. Deposit conditions: Longgang Tesco deposit slip has been sent, Nanhai Guicheng business license has been completed, and it will be sent to the company together with the deposit one year later. Wuchuan's certificate of deposit can only be opened by contacting Wal-Mart headquarters. Ruan Jing was told to contact Wal-Mart headquarters. The business licenses of Tangxia, Chaozhou and Baiyun in Dongguan have not been processed yet, and deposit slips can only be opened after they have been processed. Changde Wal-Mart's certificate of deposit is in Beijing Finance Department, and it has not been found yet.
6. Other matters assigned by the leaders.
Work plan for next week:
1, the main recruitment next week.
2. The certificate of deposit hasn't arrived at the company yet: old shop: Changde. New stores: Tangxia, Wuchuan, Chaozhou, Nanhai and Baiyun.
3. At present, there are four stores without business licenses: Tangxia, Baiyun, Chaozhou, Zhangmutou and Changsha.
4. Other matters assigned by superiors.
One-week work plan Looking back on last week's work process, there are fruitful joys, difficulties in tackling key problems with colleagues, and melancholy when encountering difficulties and setbacks. Generally speaking, we have made great progress in the past six months, and our work is summarized as follows:
I. Work Review
Store situation:
Through the joint efforts of all the staff of our store xx, our store has completed all the tasks assigned by the company, and the sales volume and the overall quality of the employees in the store have been improved in stages:
Now the overall level of xx store is developing in a stable form. The overall quality of personnel has been greatly improved, and the financial accounts are clear, clear, transparent and standardized. Things: dealing with customers, returning goods, and stabilizing the relationship with suppliers.
Other completed work:
(1) Earnestly carry out and complete the decisions of the superior leaders, educate the employees ideologically, and have a routine handover meeting every day to arrange things for everyone to do.
(2) Properly handle various contradictions in customer complaints and service work. In case of emergency, employees should always be professional, because our words and deeds represent not individuals, but the overall image of the company.
(3) While strengthening theoretical study, pay attention to updating the knowledge structure, strive to learn at work, work in learning, strive for perfection, and constantly explore, so as to make myself more competent for my job.
Second, the shortcomings in the work and the need for improvement
Although great progress has been made, I still feel that there are many shortcomings:
1, lack of experience and communication.
I prefer direct communication, and I am not good at expressing my wishes and work ideas in a roundabout way. In my future work, I want to strengthen my communication skills and improve my ability in this area in an appropriate way.
2, the mind is not careful enough, lack of innovation.
I am very cautious about my work, and I have formed the habit of asking everything clearly and learning from it before doing things. This is a good thing, but it will have a certain opposite effect, that is, I lack innovative consciousness.
The shortcomings listed above are the problems that I think I have in my work and need to improve after self-reflection. I will try my best to improve my own shortcomings and strive for better results in my future work.
Three. working face
1, understand employees.
2. Understand the implementation of existing rules and regulations.
3. Improve the rules and regulations and listen to the opinions and suggestions of employees.
4. The responsibilities of employees are clear and the work assignments are in place.
5. Let employees know that I respect me and am not afraid of me.
6. Know how many times consumers can communicate with customers. In the days to come, I will turn my thoughts into actions and paint a blueprint for the future with my diligence and wisdom.
I hope the leader can correct me and give me advice.
A week's work plan. For old and regular customers, we should always keep in touch, give some small gifts or entertain customers when we have time and conditions, and stabilize the relationship with customers.
Second, while having old customers, we should constantly obtain more customer information from various media.
Third, to have a good performance, we must strengthen business learning, broaden our horizons, enrich our knowledge, and combine business learning with communication skills in a variety of forms.
4. I have the following requirements for myself this week:
1. More than N new customers should be added every week, and there should be one to four potential customers.
2, weekly summary, big knot once a month, see what mistakes in the work, timely correct next time.
Before meeting the customer, you should know more about the customer's status and needs, and then make preparations, so that you may not lose this customer.
There should be no customer's concealment and deception, so there will be no loyal customers. On some issues, you and your customers always agree.
We should constantly strengthen our business study, read more books, consult relevant information on the Internet, communicate with our peers and learn better methods and means from them.
6. Work attitude towards all customers should be the same, but don't be too modest. Make a good impression on customers and establish a better image for the company.
7. When customers encounter problems, they must try their best to help them solve them. In doing business, we must be a man first, and let customers believe in our work strength, so as to better complete the task.
8. Self-confidence is very important. Always say to yourself, you are, you are unique. Only by having a healthy, optimistic and positive work attitude can we complete the task better.
9, and other employees of the company should have good communication, team consciousness, more exchanges and discussions, in order to continuously improve business skills.
10. For this year's sales task, I will strive to complete the task of M to N million yuan per month and create more profits for the company.
The work plan for one week is 1. According to the requirements of the project construction headquarters office, the 20xx work summary of the process group of the project department should be completed before X.
2. Require the personnel of the process team of the project department to comprehensively summarize all the processes of electrolytic manganese medium plate production in Kexin Company, and discuss the existing problems in production.
3. Docking with Hunan Chemical Medicine Design Institute, requiring the design institute to draw the construction drawings of each workshop according to the project plan.
4. Cooperate with the civil engineering team of the project department to prepare for the construction team of the electrolytic workshop to enter the site.
5. Continue to cooperate with the equipment group and electrical equipment group of the project headquarters to discuss the scheme status of the equipment and electrical equipment in the first phase of the project, and constantly optimize and improve it.
6. Carefully verify the process condition diagram of electrolytic workshop drawn by the design institute, comprehensively verify and adjust the places that need to be fine-tuned, and reduce the investment of civil engineering costs on the premise of ensuring the process.
7. Complete other tasks temporarily assigned by the project headquarters in time.
One-week work plan This week's work focus:
First, accompany the branch leaders to market the e-commerce butler business of Huasheng Cement Distributor.
Second, to the Bayi General Yard and Haijiao Bayi Branch, we will issue loans for rubber farmers, Netjet loans and pay-as-you-go loans to spread the publicity effect. We applied for 3 households with an amount of 400,000.
The third is to invite VIP customers to purchase 200,000 key funds, 200,000 fixed investment funds and 400,000 Agricultural Bank Express Yibao funds through the bank, and complete the spring action fund task ahead of schedule.
Fourth, speed up the reconciliation, and 1 account vacancy 100% completed the reconciliation task in February.
Fifth, do a good job in the annual assessment of employees and report it to the general department of the branch.
Sixth, convey and implement the spirit of the speech made by President Cai Wu of the provincial bank at the end of the year and the beginning of the year on security work, increase security efforts, especially in designated places such as fire fighting and electric vehicle charging, and designate special personnel to manage them to ensure that no accidents occur.
Work plan for next week:
The first is to summarize the deduction of civilized service in January, find out the reasons for the deduction, and avoid the recurrence of problems.
Second, continue to follow up and implement the spring action indicators and promote the implementation of various tasks on the table. The completion rate of labeling business reached 100%. Contact Mr. Feng, the distributor of Huasheng Cement, and confirm that his corporate account is the core account of e-commerce housekeeper. Continue to strengthen the reconciliation work and strive to complete the reconciliation task of 100% in February.
Third, do a good job in the operation safety when the Spring Festival comes, and do a good job in the allocation of cash and precious metals.
Fourth, visit the top 30 customers of our bank and do a good job in pre-holiday gift-giving activities.
Fifth, negotiate with insurance companies to organize matters related to sand purification.