12333 is used to provide human resources and social security services to the public, and has the service functions of automatic voice response, manual answering and complaints. Inquire about the progress of social security card processing, medical insurance balance, social security payment, jobs and other information for the public, consult policies, regulations and processes such as personnel examination, microfinance, employment, social security and personnel, accept employment complaints, report the loss of social security cards orally, and supervise social insurance funds.

Since 00: 00 on October 30th, 202 1, 165438,1,the 12333 hotline has been merged into 12345 hotline, and dual number answering has been implemented. Members of the public can call the hotline 12333 or 12345 to inquire about social policies and related matters. Dialing 12333 can provide users with information such as endowment insurance, medical insurance, maternity insurance and labor relations 10.

12333 working hours of manual service

At present, the service scope of hotlines 1 and 12333 is policy and business consultation and complaint reporting related to urban labor security work.

2. According to the national regulations, the hotline 12333 only charges local telephone charges, and does not charge any information charges (mobile phones are charged according to the current standards).

3. The manual service hours of the hotline 12333 are from 8: 30am to afternoon 12, and from afternoon13: 30pm to afternoon 17 from Monday to Friday (excluding holidays), and the automatic voice service is available 24 hours a day.

Please don't worry when you use the hotline 12333 for the first time. After hearing the voice prompt, press the key as required. In order to save your precious time and provide you with better service, we suggest that you give priority to automatic voice service.