During the Spring Festival of 2020, the rapid spread of the new coronavirus has made people panic, but the heart-warming actions that have emerged in society to fight the epidemic have always warmed everyone's hearts and enhanced everyone's confidence in defeating the epidemic. . Take the automotive industry as an example. In addition to donating donations and materials, car companies have also launched many new service measures to care for users and reduce the burden on dealers. If you happen to be a car owner of the following brands, you may wish to pay attention.

Mercedes-Benz has launched a number of car owner service measures: delayed repayment, etc.

Recently, in order to reduce the number of Mercedes-Benz car owners going out, Mercedes-Benz has released a number of targeted after-sales service measures. Specific services include online scheduled maintenance and online insurance, 150-kilometer free rescue, extended vehicle warranty, etc., allowing Mercedes-Benz owners to handle many services without leaving home.

The extended warranty means: car owners who have purchased the original Mercedes-Benz extended warranty package and the extended warranty package expires in the first quarter of 2020, the validity period of their vehicle extended warranty will be extended to April 30, 2020. .

Great Wall sets up user care fund

On February 4, Great Wall and its dealers launched a 20 million yuan user care fund. Relying on this fund, Great Wall has launched the "Five Guarantees for Worry-Free Car Use" and the "Five Care Actions" in response to epidemic prevention and control. The deadline for the activities is the end of March. In addition, in the areas hardest hit by the epidemic in Hubei Province, Great Wall also provides many special services such as exclusive care for car owners.

The "five major guarantees for worry-free car use" include worry-free maintenance, worry-free travel, worry-free car use, worry-free insurance renewal and worry-free service. Among them, the main content of worry-free maintenance is to extend the maintenance rights for three months for car owners who have reached the maintenance mileage or time before the end of February. At the same time, it will extend the warranty rights for car owners whose warranty expires after January 20 to April 30.

Worry-free travel provides car owners with free rescue services within 50 kilometers one way until March 31; Worry-free car use means providing free power and charging services for vehicles with battery loss; no warranty renewal Worry-free service provides car owners with remote warranty renewal services; Worry-free service provides 24-hour online consultation and roadside assistance services.

It is worth mentioning that in addition to the above activity rights, areas hardest hit by the epidemic in Hubei Province can also enjoy measures such as exclusive care for car owners and exclusive care for anti-epidemic heroes launched by Great Wall. Among them, exclusive care for car owners means that Great Wall brand vehicles in the hardest-hit areas of Hubei Province can enjoy free rescue services with no limit on mileage; free air-conditioning filters will be given to Great Wall car owners who enter the store in Hubei Province; and labor time fees will be waived for Great Wall car owners who enter the store for repairs in Wuhan City.

If you are still a Great Wall car owner participating in the front line of the fight against the epidemic, you can also enjoy exclusive care for anti-epidemic heroes, including extended vehicle warranty of 2 years/50,000 kilometers and 1,000 yuan for Great Wall car owners who are engaged in anti-epidemic medical work. Love fuel card, 2 free basic maintenance, etc. In short, in order to fight the epidemic, Great Wall Motors has also invested heavily in services.

GAC Toyota combines online and offline services

Recently, in order to protect customers and employees from the new coronavirus, GAC Toyota has launched a series of new service initiatives. For example, customers can make car consultations, test drive appointments, car order payments, loan approvals, maintenance appointments, etc. online.

At the same time, GAC Toyota offline sales stores will also take anti-epidemic measures, including high-frequency disinfection of exhibition cars and test drives, requiring sales staff to wear masks and conduct health tests, and preparing separate booths for customers. Negotiation space, etc. Of course, if you need it, the sales store can also provide maintenance appointments, door-to-door pick-up and delivery, vehicle disinfection, 24-hour rescue and other services.

Hongqi launches three customer service policies

Car buyers recently learned that during the epidemic, Hongqi Motors has formulated three service policies specifically for car owners: providing extended warranty, "4+ 3" caring activities and videos showing related operations in the car. The extended warranty means that Hongqi will extend the maintenance of its models for three months to ensure that users can enjoy the normal lifetime warranty qualifications.

The "4+3" care activity includes 4 active care services, such as free replacement of air-conditioning filters during maintenance to ensure healthy travel; free door-to-door pick-up and delivery, and disinfection after maintenance; remote insurance renewal and door-to-door service Dispatch insurance policies; accident claims and repairs, and assist customers throughout the process. In addition, Hongqi also carries out three health protection tasks, including comprehensive disinfection of the experience center and reception protection; temperature checks and masks for customers visiting the store; and epidemic prevention guides for private cars.

As for videos showing related operations in the car, Hongqi made 19 short videos to answer common operational questions for customers.

Infiniti launches 3 customer services to reduce pressure on dealers

In the face of the epidemic, Infiniti actively responds to the country’s call to reduce travel, provides car owners with accurate appointment services, and maximizes maintenance Efficiency, reducing the time car owners spend in the store; providing door-to-door pick-up and delivery services for car owners in need; and providing after-sales services such as 24-hour roadside assistance. In addition, Infiniti also provides car owners with a 14-day extension on car loan repayment to reduce the pressure of loan repayment.

For customers, Infiniti provides customers with convenient online car selection services through new channels such as the "model function introduction" function of the mobile marketing platform and WeChat video car chat; when purchasing a car, customers can choose to send online orders Compared with online car delivery, the form will be delivered by mail; when purchasing a car in the store, Infiniti will ensure that the entire area of ??the store is disinfected to allow customers to view the car with peace of mind.

Of course, these are extraordinary times, and it is estimated that very few people will come to the store to buy cars. In order to reduce the operational pressure on dealers, Infiniti has launched ten measures, including providing inventory discount support to dealers, reducing or exempting wholesale financial interest for dealers, and deferring payment deadlines.

Jaguar Land Rover comprehensively improves dealer services

Recently, car buyers learned from the official that in order to reduce the pressure on dealers and protect the health of consumers, Jaguar Land Rover quickly adjusted its corporate strategic deployment and targeted Customers and dealers launched a series of new initiatives. Among them, a "stress reduction policy" was launched for dealers, aiming to provide stronger support to all dealer partners.

For customers, Jaguar Land Rover has launched a "three-hearted guarantee" policy, that is, peace of mind when visiting the store, peace of mind when purchasing a car, and considerate maintenance, to comprehensively protect the health of customers. In terms of "buying cars with confidence", Jaguar Land Rover not only brings customers a new car buying experience through its online flagship store, but also provides customers with a 360-degree all-round car viewing experience through its online smart showroom, allowing customers to have a comprehensive understanding of the car. Information about new cars.

The above are the latest service measures of car companies collected by Car Buyer for everyone. The purpose of these new measures is simple, that is to make it easier for everyone to choose and buy a car while ensuring their health and reduce everyone's worries about maintaining their vehicles during the ongoing epidemic. In short, the latest service measures of car companies are also a reflection of their sense of responsibility. I believe that more car companies will release their own new service announcements in the future.

This article comes from the author of Autohome Chejiahao and does not represent the views and positions of Autohome.