Answer: Fund B’s customer service has the following four characteristics: (1) Professionalism.

Fund customer service is a highly professional service, which requires service personnel to have in-depth knowledge of various fund products in addition to basic financial knowledge.

(2) Normative.

During the fund sales process, fund subscription, subscription, redemption and other transactions have detailed business rules. Sales agencies must abide by laws, regulations and business rules when providing services.

(3) Sustainability.

When a customer goes to a sales agency to purchase fund shares, it is not a simple transaction. The sales agency must maintain long-term and continuous services to meet customer needs.

(4) Timeliness.

The timeliness characteristics of fund products determine the timeliness of its customer services.