The reporting hotline of the China Insurance Regulatory Commission is: 1237812378. The banking and insurance consumer complaint and rights protection hotline is a unified rights protection service hotline established by the China Banking and Insurance Regulatory Commission. Its main responsibility is to accept bank and insurance consumer rights protection complaints and to file complaints against banking and insurance institutions and their employees, and others.

Reporting of banking and insurance violations by entities and individuals.

Quickly contact, transfer, and handle all kinds of consumer complaints and reports, and feedback the results to the caller to properly resolve the hot spots, difficulties, and focus issues that consumers have strongly expressed.

Expanding the scope of information acceptance According to an announcement issued by the China Insurance Regulatory Commission on April 26, 2012, the acceptance scope of the newly opened insurance consumer complaint and rights protection hotline is: 1. Insurance consumer rights protection complaints; 2. Reports of illegal activities in the insurance market.

The acceptance time is from 9:00 to 17:00 during working hours. Complaint process consumers dial 12378 and only need to pay the local city call charges. All long-distance call charges will be paid by the China Insurance Regulatory Commission.

The 12378 hotline operator will enter the caller's name, complaint, complaints and other information into the 12378 system, and transfer it to the local insurance regulatory agency for processing on the same day.

The organizer's handling progress of complaints will also be imported into the 12378 system in a timely manner. Consumers can check the progress of their complaints through the 12378 hotline.

The China Insurance Regulatory Bureau has developed a rapid processing mechanism, requiring each insurance company to have dedicated personnel responsible for receiving and tracking complaints, so as to speed up the negotiation and resolution of conflicts and disputes.

In accordance with the China Insurance Regulatory Commission's petition work methods, the organizer will inform the caller whether the call is accepted within 15 days from the date the 12378 hotline receives the call information, and the petition matter will be settled within 60 days from the date of acceptance.

If the situation is complicated, with the approval of the relevant person in charge of the undertaking unit, the processing period may be appropriately extended, but the extension period shall not exceed 30 days, and the petitioner shall be informed in writing of the reasons for the extension.