Time flies, and the year of 20XX is drawing to a close. Looking back on this year's work, under the correct leadership of the leaders, I seriously organized and studied the spirit of the 18th CPC National Congress. My ideological quality, professional ability and comprehensive quality have been greatly improved, and I have also made great progress and gained a lot personally. As a bank teller, I have seriously accumulated my daily work experience and devoted myself to learning new business skills, thus making my due contribution to the development of our bank. The personal work summary report for this year is as follows:
First, persist in studying and constantly improve political and ideological quality and work ability.
If you learn, you will make progress; If you don't learn, you will drop out. The times require us to keep pace with the times, study hard, learn the ability to work, the driving force for progress, and the vitality for innovation. Only by strengthening study can we really be mature in thought, theory and business, do our job well and complete the task with good quality and quantity. My working principle is "Do what you do, love what you do, be proficient in what you do, be diligent and practical", which makes me pay more attention to strengthening theoretical study, studying the Party's basic line, principles and policies, and studying Deng Xiaoping Theory, Theory of Three Represents Theory, Scientific Outlook on Development and the spirit of the 18th CPC National Congress. Through studying, I have further strengthened my political acumen, kept a clear head and stood firm in the face of specific things, put the collective interests first and the individuals second, and my thoughts are gradually maturing. Actively learn from leaders and colleagues around you in life, improve your communication skills, and gradually solve and think about problems.
Second, earnestly perform their duties and strive to complete various tasks.
Since my work, I have resolutely obeyed the arrangement of the organization and leadership, overcome all kinds of difficulties, worked diligently and successfully completed all tasks.
1, due diligence.
I usually take the initiative to pick up and drop off money. At work, I feel that I have many aspects to learn and strengthen. Therefore, at the beginning of my work, in addition to studying our relevant business operation books carefully, I also humbly asked other colleagues around me about the problems encountered in handling business. Make more use of the rest time to learn the business of other counters, so that I can master the comprehensive banking business as soon as possible and improve my professional quality. Through the usual accumulation, when I transferred from the original savings counter to the company's business, I could quickly adapt to the new job and greatly reduced the transition time. At the same time, I also practice business skills such as operating system, so that I can provide customers with high-quality, efficient and fast services. In my future work, I will continue to maintain a positive learning attitude and innovative consciousness, and at the same time humbly ask other colleagues for experience, so as to adapt myself to this position as soon as possible and live up to the expectations of the leaders.
2, grasp the overall concept, actively support and cooperate with the unit leaders to carry out various work.
Conscientiously implement the work requirements of the sub-branch and complete the tasks assigned by the superior with good quality and quantity; Strengthen management, do a good job of unity and rally morale; Actively participate in the formulation of various plans and plans, do a good job in analysis and prediction, put forward reasonable suggestions, make accurate decisions, and promote the healthy, sustained and rapid development of various banking businesses. Earnestly perform their duties and give full play to the role of leading tellers. First of all, it is necessary to reasonably arrange the cash business of the counter staff, fully mobilize the enthusiasm of all employees, and establish a post responsibility system and work quality assessment system with "clear division of labor and consistent powers and responsibilities". Create a good learning atmosphere, organize internal employees to learn business knowledge, rules and regulations, policies and regulations, and carry out various forms of on-the-job training to improve the professional quality of internal employees.
3. Pay special attention to the standardized operation of the business and the inspection and implementation of various internal control management measures.
Bank settlement business is a high-risk part, and the internal control construction of settlement business should be placed in an extremely important position. Starting with standardizing the counter operation of settlement business and strengthening management, we should do a good job of leading tellers' immediate, regular and irregular self-inspection, and strive to eliminate all kinds of potential risks and ensure that the risks in settlement links are minimized. Do a good job in self-discipline supervision of key businesses, key links and key time periods, urge and correct problems immediately when found, and actively cooperate with the supervision and guidance of higher authorities.
4. Enhance the service concept and comprehensively improve the standard service level.
Service is the lifeline of banks. Every employee agrees with this concept and is aware of it, which promotes the deep-level, high-level and all-round development of services and enhances the competitiveness of the Bank among peers. Standardized service is also a manifestation of active marketing. Improve the service quality and provide customers with better and more distinctive services than other banks, so as to safeguard customer resources.
In a word, the above is the 20XX personal work summary report. Although some achievements have been made in the work, there is still a certain distance from the requirements of excellent bank tellers. In the future work, I will further improve and upgrade myself, give full play to my special skills, give full play to my subjective initiative and work enthusiasm, coordinate all aspects, and give full play to my work potential.
Summary of annual appraisal of bank employees (II) In 20XX, I was transferred to a branch as an account manager. During the nearly XX months' work in the branch, I worked hard and paid attention to innovation. At the same time, my professional level has been continuously improved, and my thoughts have also made great progress. Now I will report my work summary as an account manager as follows:
Since I became an account manager, I have deeply understood and felt the mission and responsibility of this position. The account manager is a business card for our bank to serve the public, and it is the hub for customers to contact the bank. The communication style and behavior shown in the interaction with customers represent the image of the Bank. I know that every word and deed of the account manager will be paid attention to by customers at the first time, so it is required that their comprehensive quality must be quite high.
From the first day I took up my new job, from the initial inadaptability to the good integration into this job, my mentality has also changed a lot. At first, I felt that the account manager was very tired and had heavy responsibilities. But, slowly, I became mature, and I began to understand that this is work.
It is my job to carry out daily maintenance for different customers, answer questions for customers enthusiastically and patiently, handle all loan procedures for customers quickly, and ensure customers' assets. When I have a clear purpose and work goals and priorities, everything becomes clear to me. When the customer sits in front of me, I no longer feel guilty or nervous. I can face it calmly with a very relaxed attitude and a kind smile. Now, I can quickly and clearly convey the information that customers want to know about their own problems and doubts, and I can communicate well with most customers and achieve good results, thus winning the general recognition of my work from customers. At the same time, in contact with different customers, my own communication ability and marketing ability have been greatly improved.
At the same time of work, I also found myself with many problems:
1, financial expertise needs to be further strengthened. Facing the diversity of market economy, bank credit business has become the demand of more and more customers. How to provide professional loans and financial services for our high-quality customers needs to improve our learning ability and initiative, grasp the latest financial information in time and accurately analyze the future economic trend, so as to improve our financial professional knowledge level;
2. For different customers, we should also strengthen meticulous and accurate management. Dig deep into the existing customer resources, conduct accurate marketing according to the needs and actual conditions of different customers, and increase the income of branches;
3. Further overcome youth and frivolous, be down-to-earth, improve work initiative, be not afraid of many things or trivial matters, improve and improve yourself in bit by bit practice, and never be complacent and arrogant because of a little achievement, but keep a clear head, keep pace with the times and create greater glories;
Due to the particularity and professionalism of the banking industry, it takes systematic training and rich practice to become an excellent employee in the banking industry. I expect to win more training opportunities in 20XX, and I hope to participate in afp training and other financial professional training to improve my overall quality. Consolidate your business foundation, work hard in a higher and further direction, and summarize the personal work of bank account managers.
Summing up the past is to learn from experience and improve deficiencies. Looking forward to the coming year, I will be more confident, work harder, be proactive and strive for perfection, and make greater contributions to the development of our personal loan business.
Summary of annual appraisal of bank employees (3) Time flies, and one year is fleeting. Looking back on the next 20x years, there are leaders' care and instructions, colleagues' support and help, joy and relief after overcoming difficulties, and no regrets after disappointment and hesitation. Now I will summarize my work in the past year as follows:
First, strengthen learning and improve their own quality.
Over the past year, I have been able to seriously study the business knowledge of banks and constantly improve my theoretical quality and business ability. In the process of learning, I gradually summed up a learning method that suits my own characteristics, that is, comparative learning. Compared with other colleagues, what I personally lack is what I need to learn; Compared with other branches, our weakness is exactly what I need to strengthen; Compared with other banks, what is different from us is what I need to explore.
The second is to explore and innovate to find new market growth points.
Only by constantly developing high-quality customers, expanding business and increasing deposits can efficiency be improved. I used my personal social network to establish contact with the demolition company. Through the demolition of the company, I got a large number of customers with savings potential. Then go to visit each other, it is inevitable to be rejected, coldly, and even abused. Fortunately, in this way, on the basis of marketing to maintain individual customers and help customers manage their finances, I have also tapped many new customers and attracted many new deposits.
Three. Loyal and persistent, responsible for the development of the branch.
Banking is a workplace that I have been ignorant of since I was a student. After graduation, I was very lucky to get this ideal job. However, it is not an easy task to become a qualified bank employee, and it is bound to require continuous learning and training. After working for more than a year, I am still not a regular employee of the bank, which makes my family very worried. They even found me a better way out. To be honest, I have hesitated and resisted whether to stick to my ideals or to be considerate of my family's feelings. But after rational thinking, I resolutely decided to stay in the branch, continue to work hard, practice my initial imagination with my achievements, and dispel my family's concerns.
In the new year, I set new goals for myself. In order to make myself a qualified bank employee as soon as possible, I will focus on the following aspects to exercise myself and improve myself.
1, business. Constantly update your bank knowledge base, not only be familiar with traditional business, but also grasp emerging business in time; Need to have a higher theoretical level and the ability to skillfully operate specific businesses; We should not only learn the professional knowledge within the scope of our duties, but also take the initiative to understand the relevant knowledge in other fields such as bank loans, deposits and settlement.
2. quality. Cultivate a strong sense of responsibility and service, and take every customer seriously. Self-discipline, decent style, integrity, and consciously safeguard the good image of bank staff.
3. Psychological aspects. Constantly temper, rationally face setbacks and failures, and take a mature and steady mental state as your growth goal.
Next year, my performance goal is to reach a new level in branch deposits. I will continue to explore, innovate, do my duty and go all out, and make my own contribution to the development of the branch.
Summary of Annual Assessment of Bank Employees (IV) In 20XX years, under the correct leadership of the bank, I strengthened my study, corrected my work attitude, worked hard in my post according to the bank's work requirements, sincerely served customers, successfully completed my work tasks and achieved certain results. The work in 20XX years is summarized as follows:
First, complete the task and get good grades.
In 20XX, as a front-line teller, I set my task as two aspects: one is to do a good job as a front desk teller, and the other is to actively sell bank wealth management products. In the work of the front desk teller, I am careful, legal and legal, and basically achieve zero violations and zero errors; In the sales of bank wealth management products, I actively promote and strongly recommend * * * to sell bank wealth management products 1 10,000 yuan, including: fund 1 10,000 yuan, insurance 1 10,000 yuan and bank card XXX yuan.
Second, actively expand business and do a good job of new and old customers.
I always set up the concept of customer first in my work. While doing a good job as a front desk teller, don't forget to actively sell bank wealth management products and expand the space of bank wealth management products with customers as the center. In order to attract new and old customers to buy bank wealth management products, we are anxious about customers' needs, think about customers' thoughts, impress new customers with details, and protect old customers with true feelings, and achieved good results. In the process of serving old customers, I carefully introduce relationship marketing, so that old customers can maintain enough confidence and goodwill in our services and products, consolidate their loyalty, encourage old customers to keep buying, and always keep the consistency of information coordination with banks, so as to achieve a win-win situation for both banks and customers. I also use the relationship between old customers to introduce new customers, and take old customers as the chain to drive new customers, thus expanding the sales of bank wealth management products, so that I can not only complete the sales task of bank wealth management products, but also promote the improvement of bank economic benefits.
Third, establish a sense of service and sincerely serve customers.
In my daily work as a front-line teller, I keep the spirit of seeking truth from facts, seeking truth from facts and being pragmatic, perform my duties in good faith, treat customers honestly, provide caring services and enhance my appeal to customers. Put the true feelings into the words and deeds of customers, adhere to the people-oriented, customer-oriented, all for customers, smile seriously, understand and be more enthusiastic in the service process; Start with a smile, always give customers a bright smile, treat customers as friends in good faith, serve with heart, and solve problems for customers; Always adhere to customer-centric, adhere to the interests of customers as the first consideration, sincerely display our high-quality service image, realize sincere service and unlimited care, provide value-added services and care for different customers, and improve customer loyalty.
In 20XX, according to the requirements of the bank, I did a good job as a front desk teller, actively sold bank wealth management products, completed the task, and achieved good results, and my service attitude and organizational discipline were obviously improved. On the basis of my achievements, I will continue to strengthen my study, improve my work skills and service level, work harder and harder, do my job well, create excellent work performance, and make my due efforts and contributions to the sound and rapid development of the bank.
Summary of annual appraisal of bank employees (V) 20XX is in the busy and intense work of the whole bank, and it is near the end of the year. The end of the year is the busiest time and the most practical time in our hearts. Because looking back on this year's work, every employee has his own gains. Although the division of work is different, everyone is trying their best to contribute to the development of the industry. The annual work report is as follows:
First, pay attention to the quality of business accounting and implement various systems of the People's Bank of China, the head office and branches.
Under the organization of the accounting manager, I will study the system documents carefully every morning and summarize and modify them in combination with my daily work. Always insist on high efficiency in time and high quality in work. It has always been above the average in accounting quantity. There are no major errors and accidents in accounting quality, and it is controlled within two ten thousandths.
Second, strengthen self-management and do a good job in safety.
Never be late or leave early throughout the year, have a positive working attitude and complete the tasks assigned by the leaders. In terms of safety precautions, all kinds of official seals and seals used by tellers in their daily work are strictly kept in the warehouse every day; Be able to check the important vouchers and cash in your warehouse at noon and evening, and the accounts are consistent and do not exceed the inventory. As the storekeeper, the recipients of important vouchers and cash in the secondary warehouse can check carefully to ensure that the accounts are consistent with the contents. In short, everything is done in advance, and the work of the whole bank is developed steadily without making progress.
Third, cultivate their own operational ability and strive to compete for the exam.
Driven by the organization of the branch accounting department and the branch accounting manager, we persisted in practicing basic skills and made rapid progress in counting money, keyboard and Chinese character input. In addition, in the quarterly examination and new employee examination organized by the branch, colleagues have formed an atmosphere of catching up with each other, helping each other and making progress together, and their test scores have always remained in the top 30. It embodies the spirit of uniting comrades and makes employees feel the warmth of the industry family.
Fourth, strengthen service quality and enhance service concept.
This year, organized by the accounting department of the branch, all tellers and lobby managers of our bank participated in the service quality study of Civil Aviation College. In the process of learning, I have a new experience of service. After learning, everyone's face is brand-new, the appearance is cleaner, the movements are more standardized, and the smile is more heartfelt, which makes me more confident to provide services to customers. In the service quality inspection of the branch, we delivered satisfactory answers with standardized and sincere services.
Fifth, make up the shortcomings and create new achievements.
Looking back on this year's work, I find that there are still some shortcomings in my work: a more careful attitude and a more approachable way of doing things, which I need to improve in my work and study next year.
The above is a summary of my work in 20XX years, and I will report to the leaders and employees of the whole bank. All the achievements in this year only represent the past. I keep all the lessons and shortcomings in mind and strive to improve. Work is day after day, and we believe that "dribs and drabs achieve extraordinary things." Today's accumulation will lead to tomorrow's glory.