You can file a complaint with the China Insurance Regulatory Commission (CIRC), which was established on November 18, 1998. It is an institution directly under the State Council.

Perform administrative functions in accordance with the authorization of the State Council, uniformly supervise and manage the national insurance market in accordance with laws and regulations, and maintain the legal and stable operation of the insurance industry.

In 2003, the State Council decided to change the China Insurance Regulatory Commission from a deputy ministerial-level public institution directly under the State Council to a ministerial-level public institution directly under the State Council, and correspondingly increased the number of functional departments, dispatched offices and personnel.

The China Insurance Regulatory Commission has 15 functional agencies and 35 dispatch offices in various provinces, municipalities, autonomous regions and cities under separate state planning across the country.

Among them, 15 internal departments are: (1) General Office (Party Committee Office, Board of Supervisors Work Department).

Formulate office rules and regulations; organize and coordinate daily office work; undertake the drafting of relevant documents, organization of important meetings, confidentiality, secretarial work, letters and visits, confidentiality, information synthesis, news release, security, etc.

Responsible for insurance petitions and complaints; undertake relevant work assigned by the party committee; responsible for the daily work of the board of supervisors of state-owned insurance companies.

(2) Ministry of Development and Reform.

Formulate development strategies, industry plans and policies for the insurance industry; work with relevant departments to formulate insurance supervision guidelines and policies and measures to prevent and mitigate risks; work with relevant departments to study major issues related to the reform and development of the insurance industry, put forward policy recommendations and organize their implementation; work with relevant departments

Analyze the overall operation of the insurance market; monitor major policies issued by the China Insurance Regulatory Commission; manage the market entry and exit of Chinese-funded insurance legal entities, insurance asset management companies, etc.; be responsible for regulating the equity structure and corporate governance structure of insurance companies

, and guide and supervise the company's reorganization, restructuring, listing and other activities; be responsible for the coordination of important external business work and policies of the China Insurance Regulatory Commission.

(3) Policy Research Office.

Responsible for drafting relevant important documents and manuscripts of the China Insurance Regulatory Commission; reviewing important documents submitted by the China Insurance Regulatory Commission to the Party Central Committee and the State Council; studying the implementation opinions of national policies in the insurance industry; studying macroeconomic policies, related industry policies, financial market development and the insurance industry

Interactive relationships; conduct investigation and research on relevant issues according to the instructions of the association leaders; carry out insurance theoretical research, and be responsible for guiding and coordinating the research work of the Insurance Society of China.

(4) Financial Accounting Department.

Formulate implementation measures for accounting management of insurance companies and insurance supervision; establish a solvency supervision indicator system for insurance companies; prepare annual financial budgets and final accounts of the CIRC system; review the financial budgets and final accounts and revenue and expenditure activities of agencies and dispatched offices and implement supervision and inspection; review the institutions of the Commission

Relevant financial provisions in the business regulations of each department.

Responsible for the financial management of the agency.

(5) Property Insurance Supervision Department (Reinsurance Supervision Department).

Undertake the supervision of property insurance companies.

Formulate regulatory rules and property insurance actuarial systems; monitor the asset quality and solvency of insurance companies; inspect and standardize market behavior, investigate and deal with violations of laws and regulations; review and file management of insurance terms and insurance rates; review the establishment, change, and termination of insurance companies

and business scope; review the qualifications of senior managers.

Undertake the supervision of reinsurance companies.

Formulate regulatory rules and regulations; monitor the asset quality and solvency of insurance companies; inspect and standardize market behavior, investigate and deal with violations of laws and regulations; review the establishment, changes, termination and business scope of insurance companies; review the qualifications of senior managers.

(6) Personal Insurance Supervision Department.

Undertake the supervision of personal insurance companies.

Formulate regulatory rules and regulations and actuarial systems for life insurance; monitor the asset quality and solvency of insurance companies; inspect and standardize market behavior, investigate and deal with violations of laws and regulations; review and file management of insurance terms and insurance rates; review the establishment, change, and termination of insurance companies

and business scope; review the qualifications of senior managers.

(7) Insurance Intermediary Supervision Department.

Undertake the supervision of insurance intermediaries.

Formulate regulatory rules and regulations; inspect and regulate the market behavior of insurance intermediaries, investigate and deal with violations of laws and regulations; review the establishment, changes, termination and business scope of insurance companies; review the qualifications of senior managers; formulate basic qualification standards for insurance intermediary practitioners.

(8) Insurance Fund Utilization Management Department.

Undertake the supervision of the use of insurance funds.

Formulate regulatory rules and regulations; establish a risk assessment, early warning and monitoring system for the use of insurance funds; investigate and deal with violations of laws and regulations; review the establishment, change, termination and business scope of insurance fund use institutions; review the qualifications of senior managers; formulate plans for the management and use of insurance security funds

Measures, responsible for the collection and management of insurance protection funds.

(9) International Department.

Undertake the contact and cooperation between the China Insurance Regulatory Commission and relevant international organizations, relevant national and regional regulatory agencies and insurance institutions.

Responsible for the foreign affairs management work of the China Insurance Regulatory Commission; undertake the review work of overseas insurance institutions establishing insurance institutions in China, as well as the establishment of insurance institutions overseas by domestic insurance institutions and non-insurance institutions and related change matters; undertake the establishment of representatives of overseas insurance institutions in China

review and management matters; supervise insurance institutions established overseas by domestic insurance and non-insurance institutions.

(10) Regulations Department.