summary of property work in the first half of p>217

Time flies, and half a year has passed unconsciously. In the past six months, with the care and help of company leaders and colleagues, I successfully completed my job. Now I will make a summary of the work in the first half of the year.

1. Reception at the front desk

Reception at the front desk is the service window of the customer service department. It is the main duty of reception at the front desk to keep the information channels open, supervise the regional management, dispatch and coordinate the work of various departments. The receptionist is the first person to show the company's image. Everything he says and does represents the company and is the window to contact the residents in the community.

in my work, I strictly follow the company's requirements, work with tooling, greet visitors with courtesy, answer and transfer calls kindly, handle daily affairs carefully and carefully, patiently listen to the problems and difficulties reflected by the owners, carefully answer and record them in detail, and arrange for on-site service at the first time. At the end of each month, the incoming call records will be summarized. In the first half of the year, * * * received 68 incoming calls and 13 outgoing calls, and the owner effectively complained about 2 cases. We give satisfactory answers to all inquiries from the owners; For the problem of the owner's repair application, through our timely contact, we will actively dispatch workers according to the different contents of the repair application, and strive to solve the problem in the shortest time. At the same time, according to the completion of the repair report, make a door-to-door return visit or telephone return visit in time. The owner's complaint has been reported to the relevant departments for coordination and settlement.

through these ordinary daily work, my work level has been obviously improved, which has been well received by the owners and leaders of the community, and has also shaped the new image of our property owners.

II. Archives management

Archives are documents directly formed in property management. In strict accordance with the archives management regulations, the owner's information, files of various departments, repair orders, work contact letters, release notes and other materials are thoroughly classified and sorted, so that the catalogue is clear and easy to retrieve. The household information of each building is boxed, and the files of various departments are managed in bags, which is completed on schedule and carefully. Realize standardized management, and at the same time formulate and improve the confidentiality system of information. Check the archives regularly, and make changes or lack of timely improvement. In the first half of the year, * * * received 64 cases of various repairs, handled 42 release notes and 1 work contact letters.

III. Collection of various fees

In view of the fact that property management is a service industry with high investment, high cost and low return. To ensure the normal work,

we must do a good job in collecting all expenses and ensure that they are collected in full and on time. In the first half of the year, * * * charged 79,212 yuan for property services;

private garden maintenance fee is 5386 yuan; The optical fiber usage fee is XX yuan; Pre-stored water fee is 174 yuan; Cable TV installation fee 45 yuan; The gas installation fee is 33 yuan.

IV. Experience and gains

Over the past six months, through hard study and continuous accumulation, I have made great progress in my ideological understanding and working ability. I have already had working experience in the customer service center, and I can handle all kinds of problems in my daily work with ease. After six months of training, I have greatly improved my organizational management ability, comprehensive analysis ability, coordination ability and verbal expression ability, which ensures the normal operation of all the work in this position. Actively improve their professional quality, strive for the initiative of work, have strong professionalism and sense of responsibility, and strive to improve work efficiency and quality.

5. Work plan for the second half of the year

1. Strengthen the study and improvement of business knowledge, innovate working methods and improve work efficiency.

2. further strengthen the daily management of the customer service center, define the tasks, and be rigorous and orderly.

3. In combination with the actual situation, we should consider the details, closely follow the leaders' intentions, coordinate the internal and external relations, and solve problems for the leaders.

summary of administrative work in the first half of p>217

Looking back on my work in the past six months, with the support and help of the company leaders and colleagues, I have been strict with myself and completed my job well according to the requirements of the company. Through the study and work in the past six months, there has been a new breakthrough in the working mode and a great change in the working mode. The work in the past six months is summarized as follows:

1. Daily management of the office. The office is a brand-new field of work for me. As the person in charge of the office, I clearly realize that the office is a comprehensive management organization under the direct leadership of the general manager's office, a hub that connects the preceding with the following, communicates the inside and outside, coordinates the left and right, and contacts all directions, and is the center to promote all work towards the established goals. The work of the office is complicated, and some useful information and data should be provided for decision-making in drafting documents, providing research materials and quantity. There are document processing, file management, document approval, meeting arrangement, welcome delivery and car management. In the face of a lot of complicated and trivial routine work, we have strengthened our work consciousness, paid attention to speeding up the pace of work, improving work efficiency, calmly handled various affairs, strived to be comprehensive, accurate and moderate, and avoided omissions and mistakes. So far, we have basically achieved everything.

1. straighten out the relationship and handle the relevant documents of the company. At the beginning of the company's establishment, almost all the work was started from scratch, and relevant procedures and certificates needed to be handled. I took advantage of my many years' work in XX department, my familiarity with the department and my harmonious interpersonal relationship, and actively handled all kinds of certificates for the company. Through many efforts, I only spent more than a month, and managed XXX certificate, XXXX property certificate and so on. Give full play to the coordinating role of comprehensive departments.

2. Understand the situation of XXXXX in time, and provide the basis for leadership decision-making. As a XXXXX enterprise, land delivery is the top priority. Because the demolition of XXX is closely related to the development progress of our company, in order to obtain land as soon as possible, the company set up a land delivery working group. As a member of the team, I made use of all favorable resources and took effective measures to communicate with relevant personnel in XX, XX demolition office and other units, and timely fed back the demolition information, work progress and problems I learned to the general manager's office. The company leaders grasped the progress of XXXXXX and demolition work in the shortest time, and further arranged the delivery work on this basis.

3. Respond to the company's call and carry out in-depth market research. According to the spirit of the company's office meeting (X), I made a detailed market survey on the current development of XX real estate, housing rental price, market demand and development trend. I went to the land, construction and housing management departments to learn more about the data indicators of real estate development in recent years, visited some commercial departments such as XX, and went to XX Garden, XX Garden and XX Community to investigate the rental and sale of these properties. Based on the location advantages of plot X, this paper puts forward a personal idea of

"giving priority to commerce, supplemented by housing, highlighting location and making overall plans".

4. Do a good job in the company's writing. Draft comprehensive documents and reports, be responsible for recording, sorting and refining meeting minutes of office meetings, and be responsible for implementing relevant resolutions of the meeting. Earnestly do a good job in receiving, registering, distributing, printing and supervising the relevant documents of the company; All the documents, approval forms and agreements of the company shall be filed and put into the book, and the data shall be well filed. Cooperate with leaders to further supplement and improve various rules and regulations on the basis of formulated rules and regulations. Timely convey and implement the spirit of relevant meetings, documents and instructions of the company.

5. Implement the company's personnel and labor management. Organize and implement the company's labor, personnel, salary management and employee attendance control and supervision, sign a labor contract with the employed employees according to the personnel management system, and go to the labor management department to complete the formalities of paying social security (endowment insurance, unemployment insurance, medical insurance) in accordance with relevant regulations. Reflect the standardization of the company and solve the worries of employees.

6. Do a good job in the daily work of the company's welfare and enterprise management. According to the budget approval system, organize and implement the procurement, deployment and physical management of office facilities, dormitory supplies, labor insurance benefits and other commodities of the company. After the completion of office decoration, the configuration of office supplies, communications, photocopiers, computers and other equipment was completed in X according to the examination and approval authority. Do a good job in registering the company's communication fees, hospitality fees, utilities, vehicle use and gifts, and verify the use standards in strict accordance with the procedures.

7. do a good job in the logistics service of the company's board of directors and other meetings. During the meeting of XXXX, the Board of Directors shall carefully arrange the venue layout and accommodation. Implement the pre-meeting preparation and meeting materials of various meetings.

second, strengthen your own study and improve your business level. I feel that I have a heavy burden, and my knowledge, ability and experience are far from my position, so I always dare not take it lightly. I always study, learn from books, learn from leaders around me and learn from colleagues. So I feel that I have made some progress in the past six months. Through continuous study and accumulation, I have gained office work experience, and can handle all kinds of problems in daily work with ease. After half a year's training, I have greatly improved my organizational management ability, comprehensive analysis ability, coordination ability and written and verbal expression ability, which ensures the normal operation of all work in this position, and can treat all work tasks with a correct attitude, love my job and work hard to implement it in practical work. Actively improve their professional quality, strive for the initiative of work, have strong professionalism and sense of responsibility, and strive to improve work efficiency and quality.

III. Existing problems and future efforts. In the past six months, I have been able to work with dedication and creativity, and have made some achievements, but there are also some problems and shortcomings, mainly as follows: First, the office director is a new post for me, and I have been groping for a lot of work while doing it, so that I can't work with ease and my work efficiency needs to be further improved; Second, some work is not detailed enough, and some work is not well coordinated; Third, my theoretical level is not suitable for the requirements of the company's work.

In the new year, I am determined to seriously improve my business and work level, and make my due contribution to the great-leap-forward development of the company's economy. I think I should try my best to do: first, strengthen my study and broaden my knowledge. Study hard the professional knowledge of real estate and relevant legal knowledge. Strengthen the understanding of the context and trend of real estate development, strengthen the understanding and learning of the surrounding environment and the development of the same industry, and be aware of the overall planning and current situation of the company; Second, in line with the principle of seeking truth from facts, we should release the upper situation and report the lower situation; Really be an assistant to the leader; Third, pay attention to the work style construction of this department, strengthen management, unite as one, work hard, and form a good working atmosphere for the department. Continuously improve the office's support ability and service level to other departments. Abide by the company's internal rules and regulations, safeguard the company's interests, actively create higher value for the company, and strive to achieve greater work results.

summary of party building work in the first half of 217

217 is a crucial year to thoroughly study the spirit of the 18th CPC National Congress and the Third Plenary Session of the 18th CPC Central Committee, and it is also an important year to carry out the practical education activities of the Party's mass line. In the first half of 217, the Party branch closely focused on the overall working ideas, deepened ideological work, changed the style of government organs, strengthened party building work, and started with opposing the "four winds" and changing the style of work to ensure the formation of a clean government. To establish a good image of cadres in party member, the main work conditions are summarized as follows:

1. Strengthen organizational leadership, persist in leadership, and carry out educational practice activities in an orderly and continuous manner.

In educational practice activities, we pay close attention to key links, ensure that the activities are effective, and persist in studying and educating, gathering * * * knowledge throughout, thoroughly study relevant documents and bibliographies of the central and provincial committees, and accept party spirit education. By soliciting opinions and suggestions extensively, making public commitments to the society and accepting the supervision of the broad masses. In terms of finding out problems and carrying out critical links, we have extensively carried out heart-to-heart talks in accordance with the "four must talk" and seven-step procedures. Serious criticism and self-criticism were carried out among the members of the team in the special democratic life meeting of the bureau party group. In the democratic evaluation, the mass satisfaction rate of the special democratic life meeting of the team reached 97.3%, and 2 specific rectification measures were put forward in the links of rectification and implementation and establishment of rules and regulations. At the same time, three special actions were carefully planned and carried out, namely, rectifying discipline, benefiting the people through sports and winning glory for the National Games, and 71 rules and regulations were comprehensively sorted out, forming a number of institutional achievements.

second, implement the year of fine management and pay close attention to the work style construction of leading cadres

in order to implement the year of fine management, improve the work style of leading cadres and effectively improve the management level, we organized discussions and learned to fully realize the necessity and importance of implementing fine management. Change from extensive management to refined management. Firmly establish the concept of efficiency from management, strictly control costs and expenses, and improve resource utilization. We have standardized various processes and service details, and formulated and improved a series of systems, especially paying close attention to on-site inspection and operating procedures in safety production. In terms of service, we have realized the specialization of industry, being both red and expert, paying close attention to the lighting rate and the construction of street lamps in small streets and lanes, and actively serving the masses. We also combine this year's quality management system to achieve data management and information management.

in order to effectively improve the management level and strengthen the work style construction, firstly, we carried out the activities of rectifying the work style of organs with the main contents of "enhancing service awareness, improving work efficiency, maintaining the overall situation of work, standardizing management behavior and strictly enforcing work discipline", which effectively solved the outstanding problems existing in the work style of organs, created a good atmosphere of doing business, seeking development, thinking ahead and striving for first-class, and effectively promoted the smooth development of all work. Second, the assessment work has been intensified, and the sense of responsibility of cadres and workers has been improved. The third is to strengthen the management of team companies, improve work logs and data accounts, and increase transparency. The fourth is to further standardize the system of material procurement and financial reimbursement. Fifth, it is stipulated that the members of the central team should be linked to the daily work of the team, so that under the leadership of the team, party member should be responsible for the team, and the division of labor should be clear, and it should go deep into the grassroots line. It is stipulated that the leaders of the center should work with their classes at least three times a month, and the leaders must participate in important construction, and all kinds of safety studies of the team and the responsible leaders must attend every month to listen to the opinions of the employees on the construction of leadership style. As well as opinions and suggestions on political study, safe production, quality service and formulation of various systems. For good rationalization proposals, timely adopt and follow up, effectively implement the work style construction of cadres in party member, and promote the coordinated development of the overall work of the unit.

Third, fully implement education in party member and actively promote party building.

(1) In order to improve party member's quality and strengthen the education of ideals and beliefs, according to the unified arrangement of the company's Party Committee, the Party branch of our center attached great importance to it, made careful research and careful arrangements, and earnestly carried out educational activities on learning party constitution and the socialist concept of honor and disgrace throughout the center. Learn from the important speeches of previous leaders of the Central Committee on the construction of cadres' work style, and the report of General Secretary Hu at the Seventh Plenary Session in CPC Central Commission for Discipline Inspection. The Party branch included the educational activities of studying and implementing party constitution and the socialist concept of honor and disgrace into an important study content of the Party branch this year, conveyed the requirements of the central and provincial governments, municipal committees and company party committees on studying party constitution, and expounded the great significance of studying party constitution and the important exposition of the socialist concept of honor and disgrace. In the whole learning process, in addition to all party member to participate, but also organize.