When many emergencies (epidemics, floods, etc.) occur. ), it can often be seen that in every corner of the city, social workers will provide professional social services to help vulnerable groups. At the same time, they will also build a multi-party social support network by inciting social vitality and public welfare forces, so that more people in trouble can also have their own opportunities to get out of trouble. In the thinking of social workers, "linking resources" is the main function of social work. Therefore, when our clients seek the assistance of social workers, the first thing they think of is to link resources, which is considered as a way to solve the needs of clients and quickly establish a trust relationship with them. When the social worker meets the resources she expected to link, but fails to link effectively, it is easy to fall into helplessness and helplessness. It is a good thing that social workers attach importance to "resources" and take the initiative to find resources to help the parties solve problems. At present, social workers mostly deliver the linked resources directly to the clients and act as the "intermediary" of the resources. But I think social workers still need to further understand the essence of "resources" when linking resources, so that resources can be effectively used. In fact, resources include formal and informal, as well as internal and external.
Many times, the difficulties encountered by individual residents and families and the sexual problems existing in the community can be solved by neighbors, associations, community self-organization and other forces. Social workers can play an important role as resource raisers, actively look for available resources around them and use these resources for services according to the needs of residents. From the perspective of social capital, social workers can excavate, cultivate and mobilize community resources, carry out self-hematopoiesis and improve their service ability.
1. Social workers should take the initiative to understand community resources and make corresponding records.
After social workers come to the community, they should first be familiar with the internal and external resources of the community, including people, culture, real estate, scenery, etc., and classify the resources. Secondly, you can also observe the distribution of community resources through "community walk" and make corresponding records. Then, you can also interview community neighborhood committees or other community organizations to learn about community resources and the needs of community residents, and make corresponding information. Take nucleic acid detection points and vaccination points as examples. These two points are located on the pedestrian street, and there are many resources on the pedestrian street, such as the pedestrian street management center, the square management Committee, the jewelry association, etc., not only manpower, material resources, but also money. During the epidemic prevention and control period, these caring businesses paid for drinking water, multifunctional drinks and protective equipment. It has greatly slowed down the expenditure of vaccination sites. Those workers, when they were not closed down, volunteered to participate in epidemic prevention and control, which also eased the manpower problem of repeated nucleic acid testing. Therefore, social workers should collect community resources from different levels, master enough community resources, know where there are available resources or resources that can be tapped in the community, and play a role in time when needed.
2. Social workers should establish a resource database to match the needs of residents.
Community resources are diverse. Different organizations, groups and individuals can provide different levels of resource support. Social workers need to further refine the resources learned through different channels in the early stage and sort out which resources can be used for which needs. Similarly, social workers should make detailed records when collecting the needs of residents. Which customers need what? Whether it is urgent, etc. This can quickly connect the needs of residents with the resources of the community. Of course, not all residents' needs can be matched with ready-made resources in the early stage of collection, so social workers need to give full play to their own advantages to mobilize resources here. Just like this time, Chain Real Estate Agency and Shell Public Welfare suddenly found a social work station, saying that they would distribute masks to visit families in distress in the community (with 2,000 solatium) and were willing to be interviewed. After social workers know, they will make targeted docking according to the needs of residents collected before, and which objects are difficult to need cash support, so that resources can be used more quickly.
3. Social workers should take the needs of clients as the starting point and look for resources that can be used by the community.
Social workers are relatively scarce in terms of the demands made by their clients, which can be summarized. Relying on the two platforms of "Community Charity Donation Station" and "Community Charity Fund", social workers can write fundraising tweets, publicize them through WeChat official accounts and WeChat groups, and mobilize caring enterprises and party member in the community to claim the needs of residents in the form of "micro-wishes".
Social workers should learn to help each other in groups with the help of capable people in the community.
Social workers should be good at discovering community talents. And train them, invite them to join the community volunteer service, and use their own strength to mobilize more residents to participate. Teams can be formed according to the advantages of volunteers. For those with medical background, a free outpatient team can be set up. People who know how to get a haircut can form a voluntary haircut team, which can not only give full play to their own specialties, but also help community residents.
5. Social workers should transform resources and don't be referees of resources.
Faced with the arrival of many resources, social workers should not only quickly match resource users, but also know how to transform resources and maximize them without target groups. I brought a lot of materials (masks, protective clothing, gloves, raincoats, fans, etc.) this time. ) when you come back from the social work station, the social worker will sort out all the information and classify it. According to the nature of the goods and the needs of the objects, the distribution objects (special difficult groups, frontline epidemic prevention personnel, volunteers, etc.). ) has a clear definition. For surplus materials, volunteers who participated in the first-line anti-epidemic can be commended in the form of awards; Or distribute these items through online activities.
Exploitation and management of resources is a dynamic process. In the process of service, social workers should have a pair of bright eyes, keenly observe the surrounding resources, constantly increase the stock of community resources, and make the resource pool snowball. In any case, social workers should make a timely distribution plan for the received materials, do a good job in registration and publicity, and give timely feedback to donors.
202 1.6.26