After-sales is to communicate with customers, be patient, and maybe make many friends.
luck
How to provide technical support for after-sales service of air compressor? Understand air compressor and air compressor technology, communicate with customers in easy-to-understand language and provide technical support.
How to provide technical support before sale 1 The main work of pre-sales technical support is as follows:
1. Provide technical support to complete the formulation and implementation of the terminal test scheme;
2. Be responsible for technical communication with customers, and understand customers' demand for terminal test products;
3. Responsible for product promotion and market research;
4. Assist customers to solve the problems encountered in the use of the instrument;
5. Collect, process, feed back and track the product use problems fed back by users;
6. Responsible for writing relevant technical documents and training materials for terminal test products;
7, complete other work assigned by the leadership.
Second, the pre-sales technical support engineer's job requirements are as follows:
1, major in computer or related, bachelor degree or above;
2.2 years working experience in technical support;
3. Good language skills and technical interpretation skills;
4. Good writing skills in demand analysis, solutions, system software and hardware configuration, etc.
5. Have a sense of teamwork, strong sense of responsibility and high work efficiency;
6. Successful experience in solving or implementing large-scale communication projects is preferred;
7. CCNA/CCNP qualification certificate is preferred.
Before selling, it is mainly to know more about the customer's product information, then introduce the knowledge of your own products, and finally choose a product that is more suitable for customers to recommend to customers, and customers also have their own judgments.
How to do a good job in the after-sales service manual of shopping websites? In fact, the most important thing is to communicate well before buying, and get ready before buying, because I have already opened an online shop to understand it. Thank you
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