How do enterprises communicate and give feedback

Do you know how do enterprises communicate and give feedback? Do you know how companies communicate and give feedback? The following is the knowledge that I bring to you about how enterprises communicate and give feedback. Welcome to read.

Form of communication in the first section

Article 1 Announcement

1. Pre-job introduction: The new management team members or company employees will accept the pre-job introduction given by your direct supervisor and the human resources department, in order to make you have a systematic understanding of the company's general situation and work content.

2. Poster column: Poster columns are placed in both offices and outlets for posting announcements and notices on safety, working conditions and other matters related to your work. The manager of the outlet is in charge of the office, and the administration and human resources department is responsible for controlling the use of this column. Anyone who wants to publish the relevant residence through the poster column must obtain his/her consent in advance.

article 2 listen to

opinion survey: the company will fully consult all its working partners about his work and operation at least once a year, and keep it confidential. These answers will help to improve the management of superiors.

the third rationalization suggestion

1. In your work, you may have some suggestions, better working methods or constructive criticism. We welcome criticism and suggestions, which are important for our success and future. Please convey your suggestions to your immediate supervisor.

2. It is forbidden for employees to discuss the company's system, methods to deal with problems and all other things related to the company. If employees have opinions and suggestions on the company, they can report them to the company in writing, or they can ask the company to hold a special meeting to listen to their statements so that the company can make a judgment.

3. Open door policy: If any working partner has questions about the contents in the manual or worries about any working conditions, the management of the company will open it for them and hold individual discussions. As long as the working partners are willing, encourage them to use this "open door policy". Similarly, when your supervisor can't solve the problem, the general manager will encourage you to use this "open door policy" to help you solve the problem.

4. Problem solving and complaint procedure: We are a pioneering and enterprising company, but we also realize that everyone will have some problems related to operation or management from time to time. These problems cannot be solved in staff meetings, symposiums or special discussions. If any work partner feels that they have such problems and expect to discuss with their supervisor, they should communicate freely with their supervisor or general manager. Of course, this kind of communication should also be carried out according to certain procedures: direct supervisor, boss's boss, deputy general manager and general manager.

5. Symposium: A symposium is a small informal discussion between working partners and management to discuss some opinions, suggestions and problems. This kind of meeting is held once a quarter or when the management thinks it is necessary. For the working partners, this kind of symposium is an opportunity to let the company know their views.

6. General Manager's mailbox:

7. Talk hotline:

8. SMS platform:

Section 2 Dispute and complaint handling

Article 1 It is very important and significant to solve employee disputes or dissatisfaction as soon as possible.

Article 2 When employees are dissatisfied with their work or find violations of company regulations, or make suggestions on their work or are dissatisfied with rewards and punishments, they need to communicate and make representations, according to the following procedures:

1. Complaints should be made step by step according to procedures; When communication and complaint channels are not smooth, or the questions raised cannot be answered or solved in time, communication and complaint can be leapfrog.

2. communication and representation can be made orally or in writing. if written representation is chosen, the name should be indicated so as to feed back the processing results.

section iii reply and feedback mechanism

article 1 reply mechanism includes all forms of replies between departments, individuals and customers related to work;

article 2 all customer problem letters must be reported to the general dispatch room after the fax receiving department receives the fax, which will be publicized to relevant departments on the platform (it must be sent to the general manager) and supervise the processing results of the fax.

Article 3 Reply to letters:

1. Reply to letters must be in a unified format of the company and signed by the director in charge.

2. For correspondence, including faxes, letters, etc., it is required to reply within 24 hours. Even if the problem cannot be solved on the same day, it is required to reply within 24 hours, and the time for solution should be specified. If no reply is made within 24 hours or no reply is made without the signature of the director in charge, it shall be submitted to the growth fund 2 yuan every time.

article 4 reply of internal information:

when all personnel send files or notices from wechat, SMS, email or telephone, they are required to add "please reply when received" to ensure that all personnel receive them. if someone is offline or fails to reply, the sender should inform the other party by telephone, and the receiving department should take the initiative to reply "received" when receiving files or notices from other departments, and carefully read the contents of the files sent by the other party.

article 5 when the work between departments or personnel requires each other, it is necessary to clearly ask the other party to complete the time and standards and obtain the other party's commitment, and the requested department or personnel must complete the work entrustment within the required time. If it is confirmed that it cannot be completed for special reasons, it must inform the other party in advance within the required completion time.

Article 6: Specification of reply language:

When receiving a call from a customer, you should pay attention to the specification of reply language.

1. If you have any questions, you can say them ...

(1) Arrange someone immediately/leave immediately!

(2) Under normal circumstances ...

(3) Preconditions must be added for phenol water treatment;

(4) Sorry! (When the other party is annoyed or angry)

(5) I will give you an answer before * * time;

(6) We can negotiate your questions;

2. What you can't say even if you are killed ...

(1) Zero discharge of phenol and water;

(2) payment after ignition or delivery;

(3) I don't know, it's not my business;

(4) Call * *, I can't help it;

(5) Don't listen to the leaders;

(6) I am very busy;

(7) We always do;

(8) It's all about your operation;

(9) impossible;

(1) Our company is very large, with many people and high management costs;

(11) My word doesn't count;

(12) Why didn't you say so earlier;

(13) The phone is dead and there is no signal;

(14) Do as you like, and that's all;

(15) Things are what we bought, designed and made.

(16) We don't care if we didn't do it;

(17) I'm talking about the contract, wait and see;

(18) This is how the contract was made;

(19) We don't care if the warranty period is out;

(2) This is the regulation of our company.

In the process of replying to the customer, it does not conform to the reply language standard, that is, any item in "What you can't say even if you kill yourself" is used, and each item is submitted to 5 yuan, the growth fund. ;