1. Call 95118 first with your mobile phone.

2. according to the voice prompt, if it is a white note service, turn to key 1, and then click access according to the voice prompt.

3. If the problem is not solved, press the key directly and switch to manual answering, which requires patience.

4. If always online is artificial, you can try to contact the customer service of the mobile APP.

5. Or directly contact the online customer service of the webpage.

jingdong finance is a personal financial business brand under JD.COM digital technology group, and has become the personal financial decision-making platform chosen by 4 million users. With platform, intelligence and content as its core competence, JD Finance, together with nearly 1, financial institutions such as banks, insurance companies and fund companies, provides users with professional and safe personal financial services.