Notice of the China Banking Regulatory Commission on Further Strengthening the Compliance Sales and Risk Management of Commercial Banks’ Agency Insurance Business, Yinjianfa [2010] No. 90. All banking regulatory offices, state-owned commercial banks, joint-stock commercial banks, and Postal Savings Bank of China: To further regulate commercial bank agencies

Insurance business, protect the legitimate rights and interests of customers, and promote the standardized, healthy and orderly development of insurance agency business. The relevant requirements are hereby notified as follows: 1. Commercial banks shall strictly abide by the Commercial Bank Law of the People's Republic of China and the People's Republic of China when conducting insurance agency business.

, the "Banking Supervision Law of the People's Republic of China and the State Council", the "Insurance Law of the People's Republic of China and the State Council" and other relevant laws, administrative regulations and rules, improve and strictly implement the corresponding risk management system and Part C operations

process.

2. When conducting insurance agency business, commercial banks shall abide by the principles of openness, fairness and impartiality, and fully protect the interests of customers.

Product sales activities shall fully disclose the characteristics, attributes and risks of insurance products to customers, and shall not mislead customers.

3. When conducting insurance agency business, commercial banks shall abide by the following regulations: (1) Insurance products shall not be confused with savings deposits, funds, bank financial products and other products for sale, and shall not simply compare the income of insurance products with the above-mentioned products, and shall not exaggerate

Insurance product income.

(2) Explain to customers that the operating entity of insurance products is the insurance company, and truthfully remind customers of the characteristics and risks of insurance products.

(3) Truthfully inform customers of important matters such as the coverage period, insurance liability, telephone home visits, expense deductions, and surrender charges of insurance products.

(4) It is not allowed to conduct misleading sales through winning prizes, draws, rebates, or giving away physical goods or insurance.

(5) Other matters stipulated by laws, regulations and regulatory agencies.

4. Commercial banks should fully understand the risk preferences, risk perceptions and tolerance of customers, and for customers who purchase complex insurance products such as investment-linked insurance, they should establish customer risk assessment and suitability assessment systems to prevent mis-selling.

Commercial banks should evaluate customers in dedicated areas such as financial service areas, financial offices or financial counters at business outlets, raise sales thresholds based on product risk levels, sell appropriate products to appropriate customers, and properly keep relevant information on customer assessments.

5. For customers who have passed the risk assessment and shown that they are suitable for purchasing complex insurance products such as investment-linked insurance, commercial banks should provide them with complete insurance terms, product brochures and insurance tips and remind customers to read them carefully. After reading, the customers should personally copy the following:

Statement and signature to confirm: "I have read the insurance terms, product manual and insurance reminder, and understand the characteristics of this product and the uncertainty of insurance benefits."

For customers who have not undergone risk assessment or whose risk assessment results show that they are not suitable for purchasing complex insurance products such as investment-linked insurance, commercial banks shall advise the customers not to purchase them and shall not actively conduct subsequent product promotion and marketing for them.

6. When commercial bank sales personnel recommend and market complex insurance products such as investment-linked insurance to customers, they should issue insurance reminders to them and require customers to read and understand them carefully.

The insurance reminder should at least include the following contents: (1) The customer is purchasing an insurance product.

(2) Remind customers to read the insurance terms and product instructions in detail, especially the insurance liability, hesitation period and surrender matters, benefit demonstration, expense deduction, etc.

(3) Reminders to customers must be copied and signed by the policy holder in person.

(4) Customer consultation and complaint channels for commercial banks and insurance companies.

(5) Other relevant provisions of regulatory agencies.

7. When commercial banks carry out insurance agency business, they shall abide by the regulations of regulatory agencies on insurance tips, prohibition of copying on behalf of customers, prohibition of signing and confirming on behalf of customers, etc., guide customers to fill in the insurance application form truthfully and correctly, and shall not copy statements or statements on behalf of customers.

sign.

Commercial banks should require insurance companies to provide customer information such as maturity benefits and regular payment renewals, and provide follow-up services to customers.

8. Commercial banks should prudently choose insurance products sold on an agency basis, and insurance products sold on an agency basis should comply with the relevant requirements of regulatory agencies.

For problematic insurance products with many customer complaints and defective designs, commercial banks should proactively stop selling them and properly handle relevant matters with insurance companies.

9. Commercial banks should clearly inform customers of the definition of the legal responsibilities of commercial banks and insurance companies in the insurance agency business. In particular, they should inform customers that when problems arise in the insurance business, they should communicate with insurance companies and provide risk warnings and investor education.

10. Promotional materials placed in commercial bank outlets must be uniformly printed by the insurance company's head office or its authorized branches. It is strictly prohibited for each business outlet to print documentary materials or change the content of promotional materials without authorization.

All types of insurance documents and promotional materials are not allowed to use Chinese and English words with the name of the bank or the image logo of the bank. The words "deposit", "savings", "launched together with the bank ***" and other words are not allowed to appear, and they are not allowed to violate regulations.

Relevant regulations of the organization.