Hello, if you shop through our credit card mall, regarding the quality of goods: If the goods you buy through the online mall of China Merchants Bank meet the return policy, you can apply for a return within 7 days from the date of receiving the goods, and you can exchange them within 15 days. You can apply for a return online, or you can call the merchant's customer service hotline to apply for a return.

You can click this link for more information:

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Please consult the customer service related merchants in the mall for refund.

China Merchants Bank Credit Card Mall Telephone Service

Credit card service hotline: 400-820-5555

Overseas service hotline: 86-755-8439 1000