1, system error, some software is not running normally, which leads to this phenomenon. Open System Task Manager and check related processes. As long as it is your own account, you can redeem it.

2. The fixed investment of the fund is to buy the fund at a fixed time and amount. After the investor sets a fixed investment, the system will deduct money to buy the fund according to the set conditions. Users can check whether to set the fixed investment of the fund on the fund platform. If investors want to stop their fixed investment, they can suspend or terminate their fixed investment during non-trading hours. After the fixed investment is suspended and terminated, funds can be withdrawn by redeeming the fund. It should be noted that fund redemption does not arrive in real time, and the arrival time is generally 1-3 working days.