The black cat complaint platform is effective, because if businesses do not handle consumer complaints, it will affect their social credit. After a long time, consumers will think that this business has no credit, which will eventually have a serious impact on the business itself. Therefore, after receiving consumer complaints, businesses will generally handle them. However, compared with 123 15, 123 15 will have a better effect.

Which is better, black cat complaint or 123 15 complaint?

If consumers want to complain, it is better to give priority to 123 15 and 123 15. Mainly because 123 15 is an officially established consumer rights protection platform in China with high authority. The black cat complaint platform is a private complaint platform initiated by Sina. The authority of the black cat complaint platform is relatively low, and many businesses will directly ignore the black cat complaint platform.

After the consumer complains on 123 15, the complaint will be transferred to the administrative department for industry and commerce where the merchant is located, and then the administrative department for industry and commerce will come forward to negotiate. At this time, because it is the industrial and commercial department, merchants will generally handle it. After the black cat complains, the staff will contact the complained business to handle the complaint, but whether the business will handle it depends on whether the business attaches importance to its reputation.