Ministry of Human Resources and Social Security has issued the Notice on Continuing to Use National Public Service Numbers 12370 and 12333 (No.35 [2009] of People's Social Information Letter), which stipulates that 12333 is used to provide human resources and social security services to the society, and 12370 is used to manage civil servants.

"12333 Zhixuntong" intelligent service system organically integrates the knowledge base of 12333 telephone consultation center and the massive information resources of the portal website of the Municipal Human Resources and Social Security Bureau, emphasizes the "dialogue" service mode of human-computer interaction, and realizes the innovation of online consultation form and interactive process of the website.

Extended data:

Labor bureau manual service

The national labor security telephone consultation service special numbers are "12333" and "12370".

(1) Accepting reports, complaints and consultations on labor and social security business in the whole province;

(two) to provide national and provincial laws, regulations, rules and normative documents on labor security;

(three) to provide consulting services for the provincial labor and social security department to handle the formalities;

(four) to provide the Guangdong Provincial Social Insurance Fund Administration with social security services such as the information of the insured units and individuals;

(five) to provide basic medical insurance information inquiry services for urban workers in Guangzhou;

The service mode provides manual and automatic services in Mandarin and Cantonese.

Main functions: answering policies, accepting reports and complaints, sending fax documents, playing the recording of policy questions and answers, sending short messages, sending emails and replying messages; Automatically listen to the recording of policy questions and answers, automatically request fax documents, and automatically query social insurance information.

Automatic service time: 24 hours a day.

Labor service hours: Monday to Friday (except holidays): 8: 00 am-65438+02: 00 am? Afternoon: 14: 30- 17: 30

Dialing method: Guangzhou direct dial: 12333 Other areas: (020) 12333.

Charging standard: the communication fee is charged by the national telecommunications department according to the regulations, and no other fees will occur.

Baidu encyclopedia 12333