Legal analysis: Yes 12345. Refers to the public service platform established by the people's governments of various municipalities to specifically handle hotline matters, consisting of telephone number 12345, mayor's mailbox, mobile SMS, mobile client, Weibo, WeChat, etc., providing "7×24 hours" Human services. The 12345 hotline can improve the level of serving the people, promote administration according to law, innovate social governance, and safeguard the legitimate rights and interests of natural persons, legal persons and other organizations. The mayor's hotline is not only an important platform for the people's government to solve problems for the people, but also an important channel for the general public to participate in and discuss politics. In 1983, the Shenyang Municipal Government in Liaoning Province took the lead in opening a hotline. Up to now, more than 600 cities across the country have opened it. Mainly focusing on urban management, environmental protection, urban construction and other aspects. Handling situation: There are three stall-style restaurants around Shuxinyuan Community that are illegally operated without licenses and have serious oil fume pollution. They have to be handled by the Municipal Environmental Protection Bureau, the Health Bureau and the Industry and Commerce Bureau respectively; an Internet cafe allows minors to access the Internet and has to be handled by the Municipal Culture Bureau; The two service consultation telephone numbers announced by the Municipal Fund Collection Center to the public are often not answered, and are handed over to the Municipal Labor and Social Security Bureau.

Legal basis: "Interim Measures for the Handling of Complaints and Reports on Market Supervision and Management"

Article 2 These Measures shall apply to the handling of complaints and reports by market supervision and management departments.

Article 3 Complaints as mentioned in these Measures refer to consumers who purchase and use goods or receive services for daily consumption, have disputes over consumer rights and interests with operators, and request the market supervision and management department to resolve the dispute. the behavior of.

Reporting as mentioned in these Measures refers to the behavior of natural persons, legal persons or other organizations reporting to the market supervision and management department the conduct of operators suspected of violating market supervision and management laws, regulations and rules.

Article 4 The State Administration for Market Regulation is in charge of the handling of complaints and reports nationwide, and guides the local market supervision and administration departments in the handling of complaints and reports.

Local market supervision and management departments at or above the county level are responsible for handling complaints and reports within their own administrative regions.

Article 5 When handling complaints and reports, the market supervision and management department shall follow the principles of fairness and efficiency, and ensure that the application basis is correct and the procedures are legal.