You can complain. If there is a dispute with the merchant, you must keep the relevant documents or evidence. If there is telephone communication, it is best that all calls are recorded. These are all very important when it comes to litigation. Complaint process: 1, reception. 123 15 the consumer complaint reporting center will seriously accept complaints and reports by telephone, in writing, on the internet platform, and by visiting; 2. register. Register the contents of complaints and report, and record the telephone number of complaints and reports; 3. accept. Accepting complaints and reports within the authority of the administrative department for industry and commerce; 4. Analyze the specific situation and let different departments handle it; 5. reply. After mediation, the complainant will be informed of the specific results according to the prescribed procedures.

"People's Republic of China (PRC) social insurance law" thirtieth the following medical expenses are not included in the scope of payment of the basic medical insurance fund:

(a) shall be paid by the industrial injury insurance fund;

(2) It shall be borne by a third party;

(three) shall be borne by public health;

(4) Go abroad for medical treatment.

Medical expenses that should be borne by a third party according to law. If the third party is unable to pay or cannot determine the third party, the basic medical insurance fund will pay in advance. After the basic medical insurance fund pays in advance, it has the right to recover from the third party.