It's probably because there are too many people inquiring right now, causing the phone line to be always busy.

You can call 12345 for consultation, and a relevant specialist will contact you to learn about the specific situation.

12319 is the urban construction service hotline. It is a dedicated telephone number for public welfare services in the national construction industry determined by the Ministry of Construction and the Ministry of Information Industry, covering various aspects such as public transportation, water supply, gas, heating, and illegal construction.

It is already being used in about 20 cities in China, with good results.

In the past, there were many types of service hotlines, with 14 hotlines for 14 industries, which was very inconvenient for people to remember.

Main functions: Accept industry complaints, consultations, suggestions and repair reports.

1. Water affairs include: complaints, consultations, suggestions and repair reports on flood control, rivers, drainage, water supply, etc.

2. Transportation includes: complaints, consultations and suggestions on public transportation, taxis, rail transportation, land management (long-distance passenger transportation, cargo transportation, freight forwarding, freight rental, parking lots and motor vehicle driver training), etc.

And report for repair.

3. Real estate includes: construction land, collective land, real estate development, real estate valuation, real estate surveying and mapping, real estate brokerage, real estate ownership registration, commercial housing pre-sales, existing housing sales, housing rental market, public housing rental management, low-rent poverty alleviation, and housing maintenance

, community management, property committee work, maintenance funds, illegal construction, housing reform work, old house renovation, house demolition, private house settlement, geology and mineral resources, emergency maintenance, etc. Complaints, consultations, suggestions and repair reports.