The possible reasons why mobile banking can't redeem funds are: if the wealth management products purchased by Bank of Communications are closed-end wealth management products, the wealth management products may not have expired, and the unexpired closed-end wealth management products do not support early redemption. If you buy Li Tiantian, Cash Tian Li and other open-ended wealth management products, you can't redeem them, which may not be within the redeemable time of the products. If it is not the redemption time, the "Redeem" button on the product page will not be displayed, and you can look at it later. The Bank of Communications Fund cannot be redeemed, probably because the purchased fund has not expired and cannot be redeemed.

Funds in the market cannot be redeemed at any time. For example, bond funds are generally fixed-term funds, and the redemption cycle is relatively long, so investors cannot redeem them before the fund expires. Other fund products that support redemption at any time, such as money funds, are redeemed by "T 1", that is, the next trading day after the fund is purchased. If it is a fund product purchased on Friday, it can be redeemed on Monday. Due to the huge redemption amount, the fund cannot be redeemed in full.

For the transactions within 0:00- 15:00 on the trading day of the fund, the net value of the next trading day is calculated (the fund is an unknown price transaction, and the net value of the day is generally announced the next day), and the trading day and non-trading day of 15:00-24:00 are calculated. The specific situation shall be subject to the actual situation. Fund redemption may be a suspension of fund trading. After the suspension of fund trading, the fund can't make purchase and redemption transactions, but the fund operates normally during the suspension of fund trading.

Reasons for suspending fund trading: controlling the growth scale of funds. Due to the limited management ability of fund managers, the fund size will be controlled by suspending subscription to avoid idle funds. Major changes have taken place in the stocks held, and the stocks adjusted by positions may fluctuate greatly, so the Fund will suspend redemption.

Huge redemption means that the net redemption application share of open-end funds on that day exceeds 10% of the total fund share of the previous day. When there is a huge redemption, if the fund company can accept all investors' redemption applications, it can be redeemed normally. You can enter the personal online banking "Fund"-"Fund Trading"-"Fund Selling" to hold the fund for redemption. Fund redemption can only be operated after subscription/subscription confirmation.