the people are the source of strength and the foundation of victory for our party. To accomplish the task of economic and social development during the Twelfth Five-Year Plan period, realize the goal of scientific development, comprehensive transformation, accelerated rise and prosperity of Anhui and enrich the people, we must closely rely on the broad masses of the people, earnestly do a good job in mass work under the new situation, and fully mobilize the enthusiasm, initiative and creativity of the broad masses of the people.

In recent years, Party organizations at all levels in the province and the vast number of cadres in party member regard strengthening and improving mass work as an inevitable requirement for the implementation of Scientific Outlook on Development, always adhere to the people-oriented principle, solidly promote people's livelihood projects, pay attention to solving the most direct and most realistic interests of the masses, achieve new results in mass work, and make new progress in the relationship between the party and the masses. However, with the development and change of the situation and the constant alternation of old and new cadres in party member, many new situations and new problems have emerged in mass work, and many challenges have been faced, especially in the fields of land acquisition, house demolition, environmental protection, social security, and restructuring of enterprises and institutions. Some party member cadres and the masses have a weak concept, their positions are not firm, and their working methods are simple; In some places and departments, the mass work system is not perfect, and the existing system is not implemented effectively. Party organizations at all levels and party member cadres must proceed from the strategic height of consolidating their ruling position, fulfilling their ruling mission and ensuring long-term stability, carefully analyze and solve existing problems, strive to achieve, safeguard and develop the fundamental interests of the overwhelming majority of the people, and further strengthen and improve mass work under the new situation. To this end, the following opinions are put forward.

1. Firmly establish the views of the masses and strive to improve their working ability

1. Consciously practice the mass line. Leading cadres at all levels should profoundly realize that the mass line is the fundamental working line to realize the Party's ideological line, political line and organizational line, firmly establish the mass viewpoint, consciously put themselves in the same position as the masses, truly respect the masses ideologically, be close to them emotionally, rely on them in their work, draw wisdom and strength from them, and always share the same breath, destiny and heart-to-heart with them. We should vigorously publicize the advanced deeds of Shen Hao and other outstanding party member cadres in the new period, educate and guide the broad masses of party member cadres to effectively enhance their sense of purpose, and strive to become good party member and good cadres that the masses feel inseparable from.

2. Constantly enhance the working skills of the masses. Take the party's mass work theory and policy as an important part of the study of party committees at all levels and the education and training of cadres, and strive to enhance the ability of leading bodies and leading cadres at all levels to lead and carry out mass work. Seriously sum up the experience of mass work, profoundly grasp the new characteristics and laws of mass work, innovate the methods of mass work, comprehensively use legal, policy, economic and administrative means and methods of education, consultation and guidance, pay attention to the use of modern science and technology, and improve the pertinence and effectiveness of mass work. Party schools and administrative colleges at all levels should combine reality and innovate ways and means of mass work education and training. Adhere to and improve measures such as cadres' attachment training, cadre exchanges, selecting cadres to serve in villages, and new leading cadres serving as petition commissioners, and promote cadres at all levels, especially young cadres, to go to the masses and practice to receive education and exercise.

2. Go deep into the masses consciously and keep close contact with the masses

3. Strictly implement various systems of keeping in touch with the masses. Leading cadres at all levels should establish different types of grass-roots contact points such as rural areas, streets, enterprises and schools in combination with their respective division of labor, and make friends with workers, farmers, intellectuals and other people. The leading cadres of provincial and provincial departments go deep into the grassroots research for not less than 3 days each year, and the leading cadres of cities, counties (cities, districts) and cities, counties (cities, districts) are not less than 6 days. Leading cadres should do research at the grassroots level without pomp, go deep into reality, go deep into the masses, grasp the truth and ask questions from the people; It is necessary to enter the village (community) to visit the poor and ask questions, and effectively help the masses solve their difficulties. In special periods such as major festivals and serious natural disasters, leading cadres should take the initiative to go deep into the masses.

4. Seriously receive people's visits and handle important issues of letters and visits. Provincial party and government leading cadres arrange at least once a year to receive or talk about petitioners. The principal responsible comrades of the municipal party and government shall arrange at least one reception visit from the masses every two months, and the principal responsible comrades of the county (city, district) shall arrange at least one reception visit from the masses every month; At least once a week, the city arranges party and government leading cadres to receive people's visits, and counties (cities, districts) arrange at least twice a week. Leading cadres of party and government departments at all levels should receive regular visits from the masses. Adhere to the system of leading cadres reading and approving letters from the masses. For the problems reflected by the people's letters and visits, it is necessary to respond to the pieces and properly handle them. Leading cadres should personally handle the important issues reflected by letters and visits. The system of leadership package and visiting with case shall be implemented, and the number of visiting with case shall account for more than 3% of the number of package cases.

5. expand the channels of contacting the masses. Use modern scientific and technological means such as network and grass-roots party building mobile phone information system to broaden the channels for reflecting social conditions and public opinion. The main responsible comrades of Party committees and governments at all levels and party and government departments should open their e-mails, listen to the opinions and suggestions of the masses, study and handle them in time and give a reply. There are plans to arrange provincial party and government leading cadres to communicate with the masses online, and the main responsible comrades of the municipal party and government and the main responsible comrades of the provincial departments to communicate with the masses online at least once a year. Improve the hotline, netizen message handling, petition green post, public opinion survey and other systems. Pay close attention to public opinion and make regular analysis and judgment.

third, fully promote democracy and earnestly safeguard the interests of the masses

sixth, safeguard the democratic rights of the people. We will further improve the democratic system, enrich democratic forms, broaden democratic channels, expand orderly political participation at all levels and in all fields, and widely mobilize and organize people to manage economic, cultural and social affairs according to law. Consolidate and expand grass-roots democracy, solidly promote village (neighborhood) people's autonomy, conscientiously implement the system of grass-roots party affairs, village (neighborhood) affairs, factory affairs and public enterprises and institutions, and protect the people's right to know, participate, express and supervise.

7. solicit opinions from the masses in advance for important decisions. Important laws and regulations, major decisions related to the overall economic and social development, projects that may have a significant impact on the environment, major government investment projects, etc., should be fully solicited from the masses through forums, demonstration meetings and publicity to the society. We should seriously absorb the opinions of the masses, and make careful decisions if there are many objections or differences of opinion. A hearing shall be held on major decisions and policy adjustments involving the interests of the masses in the fields of education, medical and health care, social security, affordable housing construction, prices, fees, etc., and the representatives of interested parties shall not be less than two thirds. Any decision-making and any policy adjustment should fully consider and effectively protect the interests of the masses. Social stability risk assessment is regarded as a rigid pre-procedure for the introduction of major reform plans, the making of major decisions and the implementation of key projects. Adhere to who makes decisions and who is responsible, and resolutely oppose political achievements projects and image projects that waste people and money.

8. Focus on safeguarding and improving people's livelihood. Improve the public financial system, optimize the structure of fiscal expenditure, and focus on people's livelihood, rural areas and people in need. Conscientiously implement livelihood projects, on the basis of fully listening to the opinions of the masses, and according to the increase of financial resources, gradually expand the scope of implementation of livelihood projects, improve the level of security, and strive to meet the basic needs of the masses in education, employment, social security, medical care and housing. Conscientiously publicize and implement policies to protect and improve people's livelihood. Gradually increase the weight of people's livelihood indicators in various comprehensive assessments.

Fourth, focus on solving outstanding problems that are strongly reflected by the masses and affect social harmony and stability

9. Seriously solve outstanding problems in land acquisition, demolition and environmental protection. Strictly implement the laws, regulations and policies of the state on land acquisition and demolition, strictly perform relevant procedures, and resolutely stop and correct illegal and compulsory land acquisition and demolition. Improve the working mechanism and adhere to the principle of fairness, justice and openness. Strengthen the thinking, life and requirements of the land-expropriated and relocated households, and properly solve the practical difficulties and reasonable demands of the masses. It is strictly forbidden to take brutal measures such as stopping water supply, cutting off electricity and blocking traffic to force relocation, and it is strictly forbidden to take illegal forced relocation by means of "collective demolition" and "surprise demolition", and the public security police are not allowed to participate in forced land acquisition and demolition at will. Those who cause casualties, serious property losses and large-scale mass incidents due to violent demolition and land acquisition should be seriously investigated for responsibility according to law and discipline. Strictly implement the environmental impact assessment and the "three simultaneities" system, and strictly control the completion acceptance. Strict environmental law enforcement supervision. Improve the emergency response mechanism for sudden environmental incidents, and strengthen the monitoring, monitoring and supervision of potential dangerous sources. Seriously analyze and study the outstanding problems in the fields of social security, restructuring of enterprises and institutions, and take effective measures to properly solve them.

1. Investigate and resolve conflicts and disputes in time. The province makes arrangements for regular investigations every year, and cities and counties should make specific arrangements according to the actual situation every year. Organize centralized investigation for major activities and sensitive periods. Leading cadres at all levels should, in accordance with the division of labor, personally deploy the investigation work, personally analyze and study the problems identified, and personally promote the resolution. Provinces, cities and counties (cities, districts) regularly hold joint debugging meetings to coordinate and solve complex contradictions and disputes. Strengthen the prevention of the source of mass incidents and improve the emergency plan. When the incident occurs, the responsible comrades of the relevant localities and units should come to the scene to direct at the first time, insist on using police force, weapons and police equipment with caution, and use coercive measures with caution, resolutely and quickly calm down the situation according to the development of the incident, and report the situation in time.

11. Strengthen ideological education for the masses. Leading cadres at all levels should take the lead in going deep into the masses, carry out publicity and education on the socialist core value system, carry out publicity and education on national conditions, situation, policies, democracy and legal system, guide the masses to firmly establish the ideal of Socialism with Chinese characteristics, and consciously straighten out the relationship between individual interests and collective interests, local interests and overall interests, current interests and long-term interests. We will improve the mechanism for expressing reasonable demands, guide the masses to consciously express their interests in a legal and rational way, and resolve contradictions and disputes through administrative reconsideration, litigation, arbitration, mediation and other channels. Attach importance to psychological counseling and humanistic care, enhance the self-education, self-management and self-service capabilities of the masses, and cultivate a rational, peaceful and positive social mentality. Establish channels for provincial leaders to communicate directly with teachers and students in colleges and universities on a regular basis, and provincial and municipal party and government leaders should personally make situation and policy reports in colleges and universities. In-depth study of the characteristics and laws of public opinion guidance under the new situation, active use of emerging media such as the internet, and constantly improve the ability of public opinion guidance and the effectiveness of ideological education.

5. Resolutely correct unhealthy practices and corruption that are divorced from the masses and harm their interests

12. Vigorously strengthen the building of a clean and honest party style. Leading cadres at all levels should strictly abide by the Code of Integrity, vigorously carry forward the Party's fine style of work, play a leading, promoting, supervising and guaranteeing role in contacting and serving the masses and safeguarding their interests, promote social fairness and justice, and enhance the people's trust in the Party and the government through practical actions. We will deepen the efficiency construction of organs, improve the post responsibility system, the first inquiry responsibility system, the time-limited completion system, and the whole-process agency system for serving the people. Take effective measures to effectively solve some outstanding problems in party member cadres, such as formalism, bureaucracy, being divorced from the masses, not making progress, floating style of work, extravagance and waste. Vigorously rectify the style of writing, clean up and control the appraisal and commendation activities.

13. Resolutely punish behaviors that harm the interests of the masses. Actively implement comprehensive administrative law enforcement and relatively centralized administrative punishment power to solve the problems of multi-level law enforcement, multi-head law enforcement and repeated law enforcement. Strict law enforcement, fair justice, strengthen law enforcement supervision, implement the responsibility investigation mechanism, and resolutely correct unjust, false and wrong cases. Severely crack down on the manufacture and sale of counterfeit and inferior drugs, and strictly implement the responsibility system for food and drug supervision. Focus on rectifying environmental problems that endanger people's health, and seriously investigate and deal with violations of discipline and law in environmental protection. Strengthen the supervision and inspection of the implementation of laws and regulations on production safety and the responsibility system for production safety. Strengthen the supervision and inspection of the management and use of social security funds, housing accumulation funds, poverty relief funds and government special funds. Strengthen the supervision and inspection of farmers' burden and arrears of wages for migrant workers. We will continue to control the problems of unreasonable charges for education and increasing the burden on enterprises, and correct unhealthy trends in the purchase and sale of medicines and medical services. Further strengthen and improve the acceptance of complaints, the evaluation of political style and the hotline of political style. Seriously investigate and deal with corruption cases or dereliction of duty behind mass incidents, major accidents and unfair law enforcement.

VI. Strengthening and improving leadership over mass work under the new situation

14. Putting mass work in a more prominent position. Party committees and governments at all levels should regularly study mass work, and the province should conduct special research at least once a year. Every quarter, the city and county (city, district) should listen to reports on mass work such as letters and visits, and study major issues at any time. The main responsible comrades of party committees and governments at all levels should personally grasp and take the lead in mass work; Other leaders should do a good job in the mass work in charge in accordance with the division of labor, so as to achieve the first-level and layer-by-layer implementation. Take mass work as an important part of evaluating leading bodies and leading cadres.

15, vigorously strengthen the grassroots work. The focus of mass work is at the grassroots level. Party committees and governments at all levels should attach great importance to and earnestly strengthen grassroots mass work. Leading cadres at all levels should often go deep into the grassroots, strengthen the guidance of grassroots mass work, thoroughly study the * * * problems existing in grassroots mass work, and take timely improvement measures. It is necessary to strengthen the care, education, management and supervision of grassroots cadres, and earnestly enhance the masses' views and work skills of grassroots cadres. We will improve the system of grassroots mass work, and form a long-term mechanism for grassroots organizations and party member cadres to contact and serve the masses, a mechanism for receiving and handling letters and visits, and a mechanism for investigating and resolving contradictions and disputes. Take mass work as an important part of the three-level joint creation of grass-roots party building work, and as an important part of the activities of striving for Excellence, and constantly enhance the ability of grass-roots organizations to promote development, serve the masses, unite people's hearts and promote harmony.

16, promote the formation of mass work together. People's congresses and CPPCC at all levels should attach great importance to it and take the initiative to carry out mass work. Give full play to the role of NPC deputies and CPPCC members as a bridge between them and the masses. Trade unions at all levels, youth leagues, women's federations and other people's organizations should effectively contact and serve the masses and safeguard their legitimate rights and interests. People from all walks of life in the United front, urban and rural grassroots autonomous organizations, enterprises and institutions, social organizations, trade organizations and social intermediary organizations should work together to do a good job in mass work, form a strong joint force and constantly create a new situation in mass work.