How time flies. It is estimated that many people think a lot, but they can't write it. We will continue to write new poems and start a new journey. The following is a model essay on the property week work plan that I have carefully arranged for you, hoping to help you.
The brilliant 20__ of the model clause 1 of the property week work plan has passed. In the past year, our work was worthy of recognition. Every development and progress can not be separated from the care and guidance of leaders and the active efforts of all employees. There are also some jobs that have left us a profound lesson. In order to better build the service brand of "_ _ property" and establish a good service reputation in the new year, we are full of confidence and will do all the work better, and we will be greeted by a brilliant 20__. The work outlook for 20__ years is as follows:
First, fully implement the quality management system and build a _ _ _ _ property service brand.
In order to make the _ _ _ _ property brand to a new level, improve the job manuals of each post, improve the management functions and realize standardized operation. Build a strong and high-quality property service team. According to the 20-year service strategic plan of _ _ _ _ property management company, the quality department has formulated the 20-year operation plan of the quality management system. The main purposes are: first, to put forward job requirements and provide work guidance for employees in order to improve their job ability and work quality; Secondly, as one of the important bases of job evaluation of each post, whether employees are competent, have quality and ability can be judged by the workload, work quality and whether the post objectives are achieved; Three, for the company's property services to accumulate experience and wealth, each management work will have its own management characteristics and focus.
In order to better run the quality management system in an all-round way, the quality department will do a good job in training and guiding the work manuals of each position. In order to fully run the standardized operation manual, the Quality Department continues to compile the operation instructions of the property management company, such as quality manual, quality procedure document, decoration management manual, property service manual, training manual, etc., so as to make the management work more perfect and ensure that the internal management of the company is not overlapping or missing, with clear responsibilities and everyone in charge. Gradually standardize and institutionalize the company's operating system.
Improve the supervision mechanism and establish the quality system supervision system of the quality department. During the operation of the quality management system, the quality department will conduct regular spot checks and internal audits on all the work, and make records carefully, find out the existing and potential problems in the system operation process and work management from the records, identify the problems and nonconformities, put forward corrective and preventive measures, correct the problems and nonconformities within a time limit, make them meet the standard requirements, and conduct follow-up inspection and record the inspection situation. The Quality Department will keep abreast of the implementation of each department's work through inspection and audit, announce the implementation of each department at the department manager's meeting, and put forward corrective and preventive measures for unqualified items and existing problems in time. Ensure the normal operation of the system, promote the continuous improvement of the work, and further improve the level of property services.
Two, improve the construction of safety production system, promote the scientific management of safety.
Safety in production is the greatest economic benefit and the primary guarantee for the smooth development of all work. We always adhere to the working principle of "safety first, prevention first" and regard ensuring safety in production as the primary and key issue. In 20__ years, in order to better implement the spirit of the safety production management documents of the group company, adhere to the principle of "five simultaneities", plan, arrange, inspect, summarize and evaluate production work in the process of safety production, implement the company's three-level safety production inspection system, minimize fire losses, provide a safe environment for owners/residents, and ensure the safety of residents' lives and property.
Safety focuses on management, management focuses on the site, and the site focuses on implementation. Strengthening safety education and training is an important measure to ensure safe production in enterprises, and it is also a way to cultivate safe production culture. Strengthen the safety education and training for employees, and improve their adaptability and safety skills to meet the requirements of post work. Fully mobilize the subjective initiative and creativity of each employee, let each employee actively participate in safety work, and make it reach the best safety state. On the other hand, it is necessary to establish a self-protection and mutual control system for each property service center, with self-protection as the main and mutual control as the supplement, so as to continuously enhance the internal motivation of employees to keep safe and resist infringement. Third, it is necessary to highlight key points and strengthen the special inspection of production safety. Carry out special supervision and inspection around safety priorities. Take regular inspection, surprise inspection, patrol inspection and follow-up inspection to enhance the pertinence and effectiveness of supervision and inspection. For major hazards and major accident hazards, timely issue a notice of rectification of potential safety hazards, establish safety files, and follow up the rectification. Deal with accidents in strict accordance with the principle of "four don't let go". Strengthen the supervision, inspection and rectification of workplaces, production equipment, toxic and harmful workplaces and employee behaviors. In short, safety work has only a starting point and no end. Only by implementing measures, checking in place, strictly honoring rewards and punishments, and constantly improving the level of safety management can we ensure safety.
Looking back on the past and looking forward to the future, we are full of confidence in the company's development prospects. In the future work, we will foster strengths and avoid weaknesses, cheer up, keep pace with the times, blaze new trails, and strive to paint a gorgeous rainbow for the company's tomorrow with high fighting spirit and full enthusiasm.
Model Property Week Work Plan Article 2 1. Purpose:
In order to further strengthen the planning and operation management capabilities of property management companies, effectively implement the result-oriented work concept, ensure the continuous and effective operation of 4R management methods, and improve the overall work efficiency and quality of the company, these measures are formulated.
Second, the general idea:
Combine the 4R management method with the company's target management and performance appraisal, and implement the standardized operation of employees, so as to realize the standardization of the company's overall management.
Third, the scope of application:
All employees of the property management company except cleaning staff, ordering staff and grass-roots personnel.
Fourth, organization and management:
1. The centralized management department of this method is the enterprise management and customer service department of the property company;
2. The main responsibilities of the enterprise management department and the customer relations department are: to be responsible for the control of the whole operation system;
3. Responsible for organizing weekly and monthly inquiry meetings and assisting the general manager in inquiry; According to the actual situation of the company, we will constantly refine and improve the company's 4R implementation and other related systems in the implementation;
4. Management Office Director (Assistant) Responsibilities:
Check, comment and evaluate the daily results/plans and weekly results/plans of each management office;
Be responsible for the publicity and training of 4R system in management office; Assist the information specialist of the customer service department of enterprise management to do a good job in plan management; Responsible for the management of fruit fund revenue and expenditure in the management office.
Verb (abbreviation of verb) Detailed Rules for the Administration of Planned Operation (4R):
1. Requirements for formulating daily, weekly and monthly plans, achievement reports and YCYA instructions.
2. Description of weight ratio:
3. The daily results/daily plan shall be submitted before 8: 30 on the planning day; The weekly planned results shall be submitted before 9: 00 am every Saturday; Submit monthly results/plans before 25th of the current month; Failure to submit or overdue submission will be punished according to the following standards:
Note: the daily plan was not submitted on time. Those submitted before 1 1: 00 in the morning of the same day shall be regarded as late, and those submitted later shall be regarded as not submitted; If the weekly and monthly plans are not submitted on time, they should be submitted before the weekly and monthly meetings. Those that have not affected the inquiry meeting should be submitted late, and those that have affected the inquiry meeting should not be submitted.
4. Submission form requirements: all kinds of reports of directors and above of the company must be submitted in the form of electronic documents, and employees of each management office (with computers) must submit them in the form of electronic documents or employees of each management office (without computers) must submit them in writing to the information Commissioner of the department, who will enter and submit them.
5. Requirements for filling in the plan/result:
Daily, weekly and monthly plan statements must fully describe the key work of the current period, and there must be no evasion or omission. Daily plan must be broken down into weekly plan 100%, and weekly plan must be broken down into monthly plan 100%. The objective (result) description in the report must be valuable, exchangeable and quantifiable (verifiable); YCYA instructions generally emphasize important emergency or non-emergency matters to property companies or functional departments, and relevant responsible persons should complete them on time with good quality and quantity.
6. When the department head makes plans on behalf of the department, it must be the result of full communication, consultation and overall consideration with other relevant departments or personnel. The inquiry sheet meeting of the property company is a goal decomposition and plan approval meeting, and there should be no matters that should be communicated with relevant departments and leaders in advance and discussed at the meeting, which will affect the efficiency of the meeting.
7. The self-reward and punishment commitment of daily plan results and weekly plan results should be determined according to the importance of work events. In principle, the bottom line standards are as follows
8. The target plans of property management companies at all levels must be decomposed step by step. Finally, the planning matters must be clearly defined to the responsible person, and one-on-one responsibility should be established, and the upper level should be responsible for the next level; The daily, weekly and monthly plans and results of the department manager and the director of the management office are managed and assessed by the enterprise customer service department, and the employees under the assistant of each department and management office are managed and assessed by the department manager and director of the management office, and the enterprise customer service department is responsible for spot checks;
9. The target plan should make clear the influencing factors and control measures of each node, and the responsibility should go to people to ensure the smooth realization of the target plan.
10. The completion time and deadline of the target plan must take into account various objective conditions.
Once the completion time and deadline are determined, they shall not be changed in principle, so as not to lead to the disorder of the work plan chain of the whole company.
1 1. If resources are needed to complete the work plan, it must be clearly stated. If the work that needs the support of other departments is not included in the work plan of this department (except daily work), the work plan of this department should be changed immediately and the missing items should be supplemented.
12. Managers with subordinates must check the completion of their direct subordinates' work plans every week, and make comments, guidance, rewards and punishments in time: direct superiors must comment on their direct subordinates' weekly plans and daily plans of their employees at least once a day. Those who do not comment will be fined 5 yuan/person 247; ; The company will impose a fine of at least 10 yuan/time on the management personnel who seriously neglect their duties during the implementation of 4R.
13. The company must hold a weekly inquiry meeting every week (Saturday) and a monthly planning and summary meeting every month (Saturday of the last week of the month) to check and summarize the completion of the previous work, determine the assessment results and approve the work plan for next month. The unfinished work in the early stage is included in the next plan or YCYA instruction list.
14. After the monthly assessment results of the personnel above the supervisor level are determined by the general manager (or vice president), the administrative personnel department shall make records and issue them after the vice president signs and approves them.
15. All employees who fail to complete the plan must pay the fine in time, and the enterprise management and customer service department will double the fine every week and deduct it from the monthly bonus.
16. The property management company will set up an "Executive Star" department award every month to reward 200 yuan for the best department/management office that implements the monthly plan management.
17. Template:
17. 1 daily result/daily plan:
17.2 Weekly Results/Weekly Plan Template:
17.3 month plan template:
Model essay on property week work plan 3 I. Work completion last week
On-site work plan:
1, welding console railing between bathroom equipment rooms. (Contact the General Production Department, the railing will be solved next week, and the valve will be delivered in 165438+ 10. )
2. Solve the bulging problem of the second floor of Building C ... Out of stock.
3. Maintain the kitchen equipment of the office building. (Some of them have been maintained, and will continue to be maintained next week)
Community operation and maintenance plan:
1. Paint the wall of the second meeting room in Building 1. be sold out
Work plan of community maintenance group:
1. Maintenance of kitchen equipment and facilities in residential areas. be sold out
2. Organize NOSA related documents. Yes, residential lighting, fire doors, herringbone ladders and glass inspections have been completed.
Second, the work plan for next week
On-site work plan:
1. Continue to maintain the kitchen equipment in the office building.
2. Supervise the comprehensive production department to solve the problem of adding railings to the bathroom console.
3. Debug the new bottle type of the bottle blowing machine.
Community operation and maintenance plan:
1, 1 Building 3, replacement of air conditioning valve in men's toilet on the west side.
Part of the walls of General Manager Peng's room and Liu Shuji's room in Buildings 2 and 3 were painted.
Work plan of community maintenance group:
1、
2. Paint the west wall of the 2nd and 3rd floors at the entrance of Building No.2 in the residential area. Maintenance of kitchen facilities and equipment in no.2 building of residential area.
Because _ _ has basically closed the building, there are many on-site renovations, and the land reclamation work is coming to an end. The cleaning department must strengthen the follow-up work of on-site cleaning and clean up the surrounding environment. After completing the daily cleaning work, it is necessary to strengthen everyone's quality training and business skills training in order to better improve the cleaning service of the cleaning department. The weekly work plan is as follows:
1, strengthen the daily inspection, and immediately organize rectification if any sanitary corner is found.
2, the implementation of performance appraisal system, so that employees continue to improve their work, play an incentive role.
3. Respond to unexpected events, such as water accumulation and seepage caused by heavy rain.
4. Follow up the cleaning of dust and sediment brought by the renovated floor, and the cleaning staff or cleaning foreman shall manage it well.
5. The foreman should patrol and supervise the work of each post every day, set an example when necessary, and fill in the daily inspection record.
6. The head of the cleaning department shall review and sign the inspection results of the cleaning foreman every day, and improve some unqualified work contents in time.
7. Conduct business knowledge training and operation skills training once a week to standardize the operation methods of post work.
8. Clean up and rectify the surrounding environment.
Time flies. In a blink of an eye, I have been deeply moved since I joined the Fu Bio-industry Ganlong Academy Community for a month. With the care and love of my leaders and colleagues, I have learned a lot of work experience, and various work systems have been continuously improved. In my heart, I always adhere to the service concept of "using our love, carefulness and thoughtfulness for your comfort, satisfaction and peace of mind, and doing a good job for small businesses in the community". The work of this month is summarized as follows:
Many people don't understand customer service work and think it is simple, monotonous or even boring, but it is not. To become a qualified and competent customer service staff, you need to have considerable professional knowledge, master certain work skills, and have a high sense of consciousness and responsibility, otherwise there will be many mistakes and dereliction of duty in your work. It is not enough for an excellent customer service staff to have skilled business knowledge and superb service skills. We should constantly improve our psychological quality and learn to make boring and monotonous work colorful as a kind of enjoyment. Be honest with the owner, sincerely provide practical and effective suggestions and help to the owner, listen carefully to the owner's problems, carefully analyze and guide them, put out the owner's emotional anger, and prevent the owner from complaining more because of the service attitude.
(1) Strictly grasp the service quality and level of customer service personnel and create a good service image. The customer service department is the bridge and information center of the service center, which plays a role in connecting the inside and outside. The service level and quality of customer service personnel directly affect the overall work of the customer service department. I am responsible for all the work of the first phase 1 building of Ganlong University. A total of 1 Building 17 1 Houses have been handed over, 106 Households have been renovated, and 53 Households have moved in. In my mind, I finally set up the service tenet of "Sincere service, everything for you", and put this concept into the service for the owners, taking the owners' affairs as my own business in the service.
(two) closely cooperate with various departments to do a good job of internal and external contact and coordination of service centers. The important function of customer service department is to contact the service center and the owner and other external work, provide services to the owner in time through feedback information, and deal with the problems raised by the owner in time.
1 1 focus of the monthly work plan:
(a) Continue to enhance the level and quality of customer service:
(two) to strengthen the level of property service charges, to ensure that the end of the year reached more than 90%;
(3) Strengthen departmental training to ensure that the professional level of customer service personnel has been significantly improved.
(4) Improve the customer service system and process, and basically realize institutionalized management.
(five) closely cooperate with the work of various departments, timely and properly handle the disputes and suggestions of the owners.
(six) to strengthen the management of building protection, regular inspection of vacant houses, and constantly improve the quality of service.
Looking back on the past month, I have gained a lot and grown a lot. Only when you give can you gain, and only when you pursue can you taste an upright life and cheer yourself up. Under the leadership of the company leaders, I will work hard in the new month and create better results!