1. Receive daily customer visits, calls, letters and other consulting services, and provide logistics services for the sales department.
Second, assist the business personnel to make orders, follow up and send samples, and provide help to the sales department.
Third, handle reports, documents, documents and materials handed over by production salesmen.
Four, accept the customer's complaint phone, make relevant records, and contact relevant business personnel in time.
5. Pay regular return visits to key customers, help business personnel to have a good relationship with customers, take the initiative to enhance understanding with customers, introduce the company's corporate culture, and make customers trust the company's products more.
6. Collect and sort out the customer's complaint information every month, analyze and summarize the most dissatisfied situation of customers, and make reference for the company's later improvement and development plan.
Seven, assist the salesman to recover the payment, and promptly remind the salesman to recover the payment.
Eight, timely put forward reasonable suggestions to help the salesman grow up. For the salesman who is away on business, call once a day to ask if there is anything that needs help.
Nine, cooperate with other departments of the company to actively carry out the work, such as: cooperate with the warehouse billing and delivery work.
Ten, do a good job in the work arrangements of various departments, to provide convenience for all departments.
Eleven, organize the collection of relevant information that can promote the growth of salesmen, and distribute it to individuals for reading, so as to satisfy the business personnel.
Twelve, responsible for the development of the department work plan, organize the development of the department work system.
Thirteen, organize the formulation of administrative personnel assessment implementation measures.
14. Conduct customer satisfaction surveys on a regular basis, and analyze and improve the survey results.
Quality of business assistants:
Good attitude: remember what should be remembered and forget what should be forgotten. Change what can be changed and accept what cannot be changed. As far as the treatment is concerned, the job content of business assistant is similar to that of salesman, but the assessment mechanism is different, which leads to different treatment. Generally speaking, salesmen get a commission, but business assistants don't. The company has a complete business compensation system, and different assessment mechanisms have their own reasons.
I think the main reason should be different responsibilities, and the same is to maintain customers. If the company loses due to improper maintenance, the salesman is directly responsible for the company; For business assistants, they are responsible to the business manager, who is responsible to the company. In terms of development, business assistant is an experience and an effective transition to undertake business independently.
When you enter the company, you must be prepared to work in the company for more than 3-5 years. Because it takes at least 1 year to be familiar with all business links, products and customers independently. In other words, in the second year, you can really benefit from your work.
Strong sense of responsibility: many seemingly optional jobs can be done early or late, but the results may be completely different.