It's the end of the year. Let's sum up our work, see our achievements and shortcomings, and continue to study hard and do a good job in the coming year. The following are "four personal annual work summary essays" compiled by me for you, for reference only, and you are welcome to read them. Part 1: Personal annual work summary Fan Wen
Over the past year, with the care of the bureau leaders and the support and help of all comrades, I have obeyed the work arrangement, strengthened my study and exercise, earnestly performed my duties, improved and improved my ideological understanding, work ability and comprehensive quality in all aspects, and successfully completed various objectives and tasks. Although I have experienced difficulties at work, every time is a good exercise for me, and I feel that I am gradually maturing. I will summarize my work this year as follows:
1. Constantly improve myself in my study
Office work involves a wide range, and I have to master all aspects of my abilities and knowledge. If I don't pay attention to strengthening my study, I may not be competent for some jobs, so I must arm my mind with theory. In my usual work, I actively learn new knowledge, combine political theory knowledge, professional knowledge and other fresh knowledge, broaden my horizons, broaden my thinking, enrich myself, and strive to adapt to the requirements of my job in the new situation and new tasks. Actively improve their professional quality, strive for the initiative of work, and strive to improve work efficiency and quality. After continuous study and accumulation, I have gained office work experience, and I can basically handle all kinds of problems in my daily work calmly, ensuring the normal operation of all the work in this position.
II. Daily work
The office is the service center and operation center of our bureau, which is responsible for issuing information, reporting information, issuing various documents, submitting information and providing logistics services. At work, I firmly established the idea of "there is no trivial matter in the office", and strictly followed the standard of "five ones", that is, I answered every phone call, received everyone who came to handle affairs, completed every assigned task, made every record, handled every document, and strived to be comprehensive, accurate and moderate, and avoided omissions and mistakes. Only in this way can we correct our working attitude and do our job conscientiously in the relatively tedious work.
do a good job in all kinds of meetings. Make every effort to prepare, arrange and receive various meetings and activities. Every meeting and concentrated activity, regardless of its size, scale and simplicity, was well prepared before the meeting, carefully organized during the meeting and carefully summarized after the meeting to ensure foolproof. Straighten out the mess and achieve "everything is fine." Office work is more complicated than other departments. Sometimes it takes an hour or two to call a meeting or get a document, and it is very repetitive. The specific work is such as the issuance of various documents, the receipt and submission of information, the preparation of the meeting and logistics support. This requires me to be "awake" at all times, not to panic when something happens, to distinguish the priorities and priorities of things, and to clear my head before doing it, so as to ensure that I can finish more work within the limited working time.
do a good job in statistical summary. According to the requirements, the computer network systems such as "leading cadres' incorruptible archives management system, fixed assets management system of government institutions, and energy consumption statistical analysis system of public institutions" were collected and submitted regularly. After statistical sorting, * * * submitted data to relevant departments for more than xx times. In these work, I strive to be meticulous, put an end to carelessness, strive to achieve high standards and strict requirements in everything, and strive to reduce work mistakes. Do a good job in logistics. Maintenance of all kinds of office supplies and purchase of consumables, etc., to ensure the normal use of office equipment and provide logistical support for the smooth development of all work. Do a good job in file management. Timely send and receive, register and file all kinds of documents to ensure uploading and issuing; Organize, classify and file the documents and materials with reference value formed in the business work of our bureau, so as to ensure complete information, clear catalogue, standardized binding and orderly storage. Try to do other temporary work.
These are my experiences and gains from working in the office this year. However, due to my own shortcomings, a lot of work is not satisfactory. For example, my understanding of office work is not comprehensive enough, and there are coping phenomena in some work ideas; Lack of initiative in work; The efficiency of work needs to be improved, if there are many things, there is still a phenomenon of paying attention to one thing and losing the other, and some work needs to be strengthened in details. Perhaps, I didn't really satisfy the leaders and colleagues, but I firmly believe that as long as I strive to be "diligent" and do things with all my heart, I will be able to do it well. Chapter 2: annual work summary's personal model essay
2xx years will soon pass. In the past year, with the care, support and help of the department leaders and all colleagues, I have adhered to strict self-requirements, strengthened my study and worked hard, and made great progress in political thought, work and study. Let's summarize my performance in various aspects to the leaders and colleagues.
1. In terms of political thought
I take the initiative to ask for progress, can strictly abide by the rules and regulations of the bureau, and be strict with myself in thought and action. On the one hand, we pay attention to strengthening our ideological and moral cultivation and professional ethics, and our ideological consciousness and political theory level have been greatly improved. On the other hand, by actively participating in a series of activities such as "xx", I have a deeper understanding of the importance of improving political quality and a firmer belief in joining the social security cause and serving the people wholeheartedly.
second, in the study and cultural and sports activities
strengthen the study of political theory and professional knowledge. Understand the importance and necessity of strengthening theoretical study from the height of politics, insist on learning and accumulation as the basic way to improve their own quality and work ability, insist on combining participation in various learning activities with self-study, and carefully take notes on key studies and write relevant experiences, so that individuals and organizations are consistent and theory and business are combined. At the same time, by actively participating in every branch meeting, regular financial meeting, business handling knowledge contest, etc., the understanding, understanding and learning of fund financial knowledge and social security business policy knowledge have been strengthened, and the working ability of integrating theory with practice has been improved. Actively participate in various cultural and sports activities organized by the bureau. Among them, on behalf of the three branches of the bureau, he participated in the badminton match organized by the bureau and won the first place in the group. In addition, he actively participated in the talent competition of government officials in the city and won the honor.
iii. Work completion
On the basis of doing a good job of reconciliation with accounting accounts, we have carefully completed the reconciliation of income and expenditure of various social security funds with banks, financial special accounts and social security bureaus of the autonomous region on a regular basis. On the one hand, the bank balance reconciliation table is compiled in time to clear up outstanding accounts, which ensures the accuracy of the fund's financial data. On the other hand, the communication with finance was strengthened, and the check and statistics of social security fund's investment in government bonds and time deposits were completed. In addition, the optimization of fund cashier business and the feedback and coordination of problems have been completed since the new system was launched. At the same time, since X this year, the global cashier has officially started to use the cashier management of the integrated information system of social insurance fund business and accounting in the autonomous region for bookkeeping. According to the arrangement of the leaders, I have completed the pre-test of the system, organized training, coordinated feedback on problems, and conducted necessary exchanges and guidance on the actual use of cashiers in various branches. In order to make better use of the cashier management system, on the basis of summing up the experience in the later period, the operation process, standards and key points for attention in the use of the cashier system were further unified and clarified, which greatly facilitated the actual operation of the cashier and improved the work efficiency.
We have done a good job in distributing the differential wages of retired teachers in the district throughout the year. First, we have done a lot of data checking at the beginning of the year and approved the treatment of new personnel, laying a good foundation for the annual salary payment. Secondly, the normal monthly payment and replacement of differential wages were completed in time, and a summary account of wage payment was established. Thirdly, we should focus on the reception of calls and letters from retired teachers and management units, so as to avoid the phenomenon of retired teachers running errands and making empty trips. Fourthly, strengthen communication and feedback with the Enterprise Department of the Finance Department to ensure the timeliness and accuracy of the treatment of individual special personnel of district teachers. Completed the collection and refund of large medical insurance for urban residents. First, it completed the withholding of large-scale medical insurance offers submitted to banks throughout the year. Second, the review and collation of the collection and submission of each branch office was completed. Thirdly, the business process has been standardized, and electronic ledgers of collection and refund have been established respectively, which are checked with all branches regularly.
completed the transaction of various fund payments. First, the first step of fund online banking payment review and file uploading operation were completed in time. Second, do a good job in the transfer and payment of the medical insurance reserve deposit. Thirdly, it is responsible for completing the audit and payment operation of allocating retired medical subsidies and working capital of various types of insurance in each branch, as well as the follow-up work of checking and sorting out the return of the receipts of the branches. Fourthly, the receipt registration of fund payment refund, the inquiry of refund insurance types and the handover with the settlement post were completed. Fifthly, the income and expenditure of each sub-bureau were entered and checked in time at the end of the month, as well as the online banking transfer of income households and expenditure households of each sub-bureau. At the same time, he is responsible for completing the monthly summary of the social security fund turned over to the financial special account, and submitting the application amount of the social security fund for next month to the Finance Bureau. While doing my job conscientiously, I completed other tasks and tasks assigned by the leaders in time, and actively played my strengths to help my colleagues deal with the daily affairs within my power.
Fourth, in terms of life style
We will continue to carry forward the fine style of thrift, unity and mutual assistance in our life, and consciously restrain our words and deeds, and strive to achieve: we will never seek solutions from leaders if we can solve them ourselves, and we will never report to leaders if we can make do temporarily, and we will never make excessive and unreasonable demands. At the same time, correctly handle the relationship between work and life, and lay a good foundation for work with an active and healthy living condition.
V. Existing problems and shortcomings
Some achievements have been made, which are inseparable from the trust and help of leading colleagues. At the same time, I also realize that there are still many shortcomings in myself and there is still a gap with everyone's expectations. First, although it is always consistent with the party organization in thought, it is not good enough to actively move closer to the party organization in action; Second, there are some mistakes in the work, although they are all remedied in time, but they still affect the work efficiency; Third, the complexity of the work sometimes leads to boredom and fear of difficulties, and the mental state is not good enough, which leads to slow progress and needs to be overcome seriously; Fourth, the bookkeeping reconciliation is not timely affected by other work. At the same time, due to the tight time and many tasks, the regular cleaning of outstanding accounts of expenditure households is not ideal. Fifth, because I basically work in a finance post, I don't have a good command of specific business handling skills, which leads to a lack of understanding and mastery of various business policies, so I need to further strengthen my study.
In view of the above problems and shortcomings, I will seriously overcome them in my future work, and at the same time further improve my ideological and political awareness, make up for them through continuous learning, overcome my bad mood and do my job actively. In the course of my work, I also ask my leaders and colleagues to give me more criticism and advice, so that I can make greater progress. Chapter 3: Personal annual work summary Model essay
If you want to do a good job at the front desk, you must have an important understanding of the front desk work. This position not only reflects the image of the company; It is also the first image of foreign customers to the company. Therefore, starting from welcoming guests at the front desk, a good start is half the battle. I think, no matter which post, no matter what job, it is a part of the company's overall organizational structure, and it is all for the company's overall goal. After 2xx years of training at the front desk of the hotel, I have summarized the following points:
1. Pay attention to the coordination with various departments, and check out the room according to the daily room conditions
The hotel is like a big family, and friction will inevitably occur between departments in the work, and the quality of coordination will be greatly affected in the work. The front office is the central department of the whole hotel, and it has a close working relationship with the catering, sales, guest rooms and other departments. If there is a problem, we should be able to coordinate with this department actively to avoid the deterioration of things, because everyone's common purpose is for the hotel, and if it is not solved and handled well, it will bring certain negative effects to the hotel.
second, solve disputes, deal with problems, and serve first
The aging of some hotel equipment has caused some inconvenience to guests when they check in, which often leads to complaints from guests. For these disputes and problems, the front office calmly responded and solved them actively, timely and properly. For the individual guests' deliberate difficulties, we have also been patient, smiling and making amends, and always taking the maintenance of the hotel's reputation as the premise to make the guests satisfied as much as possible. While making achievements, we should also be deeply aware that there are still many problems in our work due to the mobility and unprofessionalism of the front office staff and other reasons.
Third, the lack of smiling service
The reception desk insists on "three meetings" in daily work, that is, when meeting guests, it will smile, greet and communicate. Service needs a smile. Only by always smiling at the guests can the service be full of vitality, and the guests will feel our heartfelt service. When the guests enter the hotel, they call the guests actively, warmly and cordially, and a greeting and language communication bring us closer to the guests. But our employees haven't always put a smile on their faces, and sometimes they don't speak Mandarin when they open rooms for guests.
fourth, the lack of sales skills
due to the lack of professionalism, our employees are still lacking in room sales skills. At the same time, the front desk should flexibly grasp the room rate according to the market conditions and the check-in situation of the day. The front desk should also communicate well with the security guard in advance, deepen the tacit understanding of cooperation, adhere to the purpose of "as long as the guests come to the front desk, we will try our best to let the guests stay", and the front desk will shout up the price. If the guests turn away because the house price is too expensive, the security guard should cooperate with them to take the initiative to reduce the price to retain the guests.
V. loopholes in financial accounts
Because the check-in process at the front desk is all done by hand, it is easy to operate artificially; Computer programs can not find out the actual number and price of houses because they can be modified at will; There is a big loophole in this. Fortunately, our employees never make small moves and corrupt money from them. But just in case, the loopholes in the front desk finance should be filled as soon as possible.
in order to further improve the quality of our work, cooperate with the sales department to complete the sales task, increase the sales price of the hotel's scattered rooms, and handle various problems more properly, so that every guest can come on an impulse and return with satisfaction, we still need to keep working hard to do better! Chapter 4: Personal annual work summary model essay
Time flies, and with the tight and slightly tense work rhythm, the year of 2xx is drawing to a close. Although I haven't been in the company for a long time, the pace of time has not slowed down its progress. After this period of work, I have a lot of feelings, which are summarized as follows:
1. Learn business knowledge and do my job well
.